Captain Green Solar Reviews
About
Captain Green Solar; one of the longest serving solar companies in Australia, was born a decade ago in 2010. The name, Captain Green, was chosen to reflect the notion of a 'Leader' or 'Captain' in the field of energy efficiency with the ability to assist residential and commercial customers in the many aspects of being green, saving money and the environment. Later on, the company expanded fast with a strong focus on renewable energy products, particularly solar power.
We knew that the solar market was evolving, and we wanted to build a solution that was a game changer for our customers. We wanted to see what would happen if we combined all of our experience, along with top notch skills, and cutting edge technology to form a company that is focused on 'making high quality solar affordable' to all Australians.
Over the past 10 years we have grown to be one of the top solar retailers in Australia. We have taken lessons from the hundreds of solar companies that are no longer in business and learnt from their mistakes. For this reason we stand by our company, our products, and our commitment to success. We take enormous pride in delivering top of the line solar products at unbeatable prices!
Reviewers report paying: $1,700 - $5,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Captain Green Solar Reviews (651)
Show Most Recent reviews from All time across Australia
Average Scores
4.4/5
Value for money
4.4/5
Quality of System
4.4/5
Installation
4.3/5
Customer Service
- 5 star 208
- 4 star 347
- 3 star 51
- 2 star 24
- 1 star 21
View Timeline
31 October 2024
07 August 2024
Great follow-up.
Great follow-up by Daniel, very professional and technically aware of my installation.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
20 July 2024
A job well done
The quoting service was very good. Daniel Murphy was very helpful in all aspects. The customer service between Daniel and Mark was excellent and the installation went well except we had a hard time sourcing the right profile of tiles which was a bit of a pain but they were both very helpful and tried to do the right thing and installers seem to be pleasant and know their job.11 July 2024
Easy process from quote to install
I spoke with Alex at Captain Green and he was very informative, knowledgeable and helpful. He guided me through the whole process and kept me informed with emails or phone calls. He even checked up post installation and followed up promptly with any queries I had. The install was quick about 3hrs with a quick rundown on how to use the online app. The panels and inverter are quality products at great prices. Captain Green are reliable, trustworthy and easy to deal with. They had an online tracking system so you knew exactly where your solar install was at.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hello Elizabeth, We are glad that you found our Consultant helpful and knowledgeable. Providing best service and the results according to the expectation is been our practice. We believe in make the process hassle-free and easy to navigate to avoid any hurdles and we can keep our customers notified on every stage. Thank you so much for your review here. This keeps us motivated.28 June 2024
good experience talking to Daniel
Daniel was polite and professional and took the time to follow up and answer any questions. Although I didn't end up getting a system for various reasons, I will definitely recommend them and will probably reach out again in future.22 June 2024
Rushed Job
Zack was great, installers left washers, nuts & brackets on roof & gutters. Left Electrical components on electrical box. Scratched gutters.
02 June 2024
Fantastic experience with Captain Green Solar
Great customer service with Mark from Captain Green Solar! Getting to a final quoted price was easy and Mark was very helpful with all aspects. The installation was very professiona and neatly finished. The installers gave the owner an overview of the installed product and assisted with setting up the app to track energy use. This is my third involvement with systems from Captain Green; I'd recommend them everytime! Great work Mark!Inverter rating: 5/5
09 May 2024
Highly recommended
Alex was excellent in helping me sort through the best option for my household, budget and building aspect. Installers were efficient, helpful and mindful, even identified previously broken or cracked roof tiles.My sister had them install hers a few years before as well. Highly recommend them for great value with great service and quality panels and inverter. Wish I had mine done sooner. My bills have dropped down dramatically and already recovered my outlay in just over a year.
Panel rating: 4/5
Inverter rating: 4/5
06 May 2024
Efficient and Reliable!
Fast, efficient and reliable.This is the second installation we have done with Captain Green and each time they were brilliant.
Alex has been a pleasure to deal with and I would highly recommend.
Inverter rating: 5/5
06 May 2024
Efficiency Plus
Once I spoke with Matt Jones from Captain Green everything went smoothly. I was very happy with the products provided after I checked them out. My questions were answered and emailing responded to. The installation process was excellent. The installer on time, tidy workmanship and friendly.Everything was done and connected before they lef5 taking my old panels with them.
23 April 2024
Smooth process
Thanks, Alex! worth investing in this clean energy and being efficient!Inverter rating: 5/5
22 April 2024
Smooth process
We seek Captain Green Solar again for our solar battery installation since we are happy with our solar panels installed by them last year. No issues since then. Kudos to Alex for facilitating a smooth process!Inverter rating: 4/5
07 April 2024
Best solar panels you could get!!
I'm incredibly pleased with the service provided by John Smith in organizing the installation of solar panels at our home. Throughout the sales and quoting process, John was thorough and transparent, patiently answering all our questions and ensuring we understood the options available to us. The installation itself went smoothly; John and his team were not only polite and punctual but also incredibly tidy, ensuring minimal disruption to our daily routine.Moreover, the customer service provided by John was exceptional. He not only assisted in coordinating the grid connection after the installation but also went above and beyond to ensure we were satisfied with every aspect of the process. I highly recommend John Smith and his team for anyone considering solar panel installation. Their professionalism, attention to detail, and dedication to customer satisfaction truly set them apart.
06 April 2024
Happy with Solar Battery installation
Pleased with solar battery installation by Capt. Green.John Smith gave good information and made the quote easy to do.
Pleased with solar installation by Capt. Green. John gave good information and made the quote easy to do. Installers were very good and system seems to be working well so far. very good and system seems to be working well so far.
Found phone connections to office were very sketchy a couple of times and made communication difficult.
Would be happy to recommend Captain Green to others.
03 April 2024
Great installation
I would recommend Captain Green for a satisfying experiment in getting a solar system25 March 2024
Brilliant work!!
Sales and quote was brilliant. Have had family use them and had no issues.Install was great, quick and no issues.
Customer service was second to none. Answered every question and brilliant price after other having other companies quote triple. All grid connections organised by Captain Green. Already had a smaller solar system previously which they also removed and took away
21 March 2024
Captain Green repeat customer
Quoting process was fast and efficient. Consultation over the phone on system components and size of the system based on the roof area available and the orientation of the available roof area. Clear and concise quotes that were sent in a timely manner. Sales consultant John Smith.19 March 2024
Great Service from start to finish
On our second installation of solar panels from Captain Green, had great service the first time, great service the second time around.The Sale Staff were efficient in quoting a great sale price for our solar panels,help with forms to organising installation and after sales service
Aamin and his staff who installed the panels, they were efficient, professional, very polite and explained and answered questions without any hesitations
We would recommend Captain Green to anyone
14 March 2024
Professional installers
John smith was very professional, He gave me a very good quotation on the prices.John was very helpful all the way, follow up from start to finish. Mr. John Smith deserve a 5 star. Installation was perfect, from Mark installation in-charge and Solar Panels installers. Very Professional.Inverter rating: 5/5
20 February 2024
Amazing installation!
Thank you to Zack, Mark and the team for installing solar. I was nervous coming into the process, but they were always prompt with phone calls and on email. And the installation went very smoothly. And the price was the lowest.01 February 2024
Very very satisfied excellent preformance
I had to replace my solar system with a complete new system. Due to hail damage i rang 11 diffrent companies before phoning captain green. I found nobody could match the quote i got from Alex at captain green. He handled the sale very professionally in a friendly manner he took care of all the paper work and kept me informed throught the process. I purchased a 6.6kw system jinko panels and growatt inverter and saved $5000 to $8000 compared to other quotes from diffrent companies. The installation went through without a hitch the contractor Max and his team were very professional and friendly they cleaned up all the mess and took all the rubbish away including the old panels A big shout out to Alex. Max and team for a wonderful expierence dont hesitate to contact Alex on his direct number 0485880812 or captain green on 1300361682 for a quote25 January 2024
Solar installation for value for money and to the satistaction
Zac Morris assisted in the process and provided the best quote and arranged the installation and I do appreciate Zac's professional involvement and timely responses.Panel rating: 5/5
Inverter rating: 5/5
24 January 2024
Competitive Pricing and Great Service by John Smith
Very happy with competitive pricing by John Smith and good communication, follow-up by him. John was pleasant to deal with and ensured that installation is done smoothly. Installation was done by a sub-contractor (not employed by Captain Green) and all went smoothly with no issues. Installation was done by a team of 4 people and was the job was done completed in a few hours. Overall very happy to deal with Captain Green and happy with installation and can highly recommend John Smith and Captain Green16 January 2024
Avoid at all costs
Customer service is revolting, they left my house an absolute mess, I had to chase them up multiple times to get the system certified, they lied about who is responsible to certify and then when I called them out for it they got the system certified in a couple of days, now they have taken 3 months to organise my FiT to be set up and was only done as I chased them up, if I could give them negative 5 stars I would. Do not recommend.11 January 2024
Too cheap to be true - took my deposit and never did the work. Avoid these guys!
I will never trust or recommend this company.We have a semi in Sydney, our store of the property has a south facing roof. They sent a quote for installing a small system on the south facing roof, and took my $500 “refundable” deposit,
On site visit said the sub-contractors doing the installation said they can’t install on south facing roof, and said customer service will contact me but never returned my deposit.
Went on back n forwards with customer service for a while. Was told I’ll only get the money back if I put up a 5 star review!!
Given the job never got done and customer support was atrocious I refused and pointed out it was a refundable deposit, the job hadn’t been done and their installation team had refused to do the job as per their quote!
When I put up bad reviews telling the truth they tried to threaten defamation..
I got my mate who’s a lawyer to write to them… coz guess what? Factual truth is a defence in NSW for defamation… nothing came of it but never got my deposit back!
Tried getting NSW Fair Trading involved but the company flat refused to refund the deposit and apparently Fair trading can only arbitrate nor enforce.
End result - no solar, lost $500
09 January 2024
Bang for your Buck
I have had no issues with this company. The panel and inverter installation process went very smoothly.No roof tiles were broken. The whole installation took about 3 hours.
So far, I am very happy with the products used.
John Smith (Sales) was very helpful and the installer used on the day arrived on time and was very professional. Use the invoice number below as a referral and you will get a discount.
Invoice Number : 506795
Return Claim Made: No
System Size: 6.6 KW
Panel Purchased: Seraphim panels, Solis inverter
Warranty Claim Made: No
Purchase Price: $3,349
03 January 2024
Great solar retailer
Great solar retailer, great price and installed very quickly and efficiently. They are straight to the point, no addon selling of things you don't need. Very good to deal withPanel rating: 5/5
Inverter rating: 5/5
30 December 2023
Good installer, straight to the point, no addon selling of things you don't need
Captain Green solar were very easy to deal with. they did a great deal for an 8.6kW system. they had an issue with the invertor not being in stock and they were happy to upgrade the invertor from an 8kW to 10kW unit with no extra charge.Panel rating: 5/5
Inverter rating: 5/5
23 December 2023
Very professional
Zac was very good to deal with from initial call allthe way upto completion. The install was very professional fast and tidy.Panel rating: 5/5
Inverter rating: 5/5
08 December 2023
Best Customer Service From Alex
I was shopping around and committed to someone else until I meet Alex was very helpful from the start and even now that everything has been installed also great value for money. I also have recommended friends and family to Alex04 December 2023
Jacqueline
John was our sales person and he gave us a really good price. The installation was very good and polite and tidy. They actually helped with the grid connection after they finished installing01 December 2023
Good product, good value
The quote process was completed online, dont forget to mention if your home has terracotta tiles.Matt has been helpful in managing installation processes and enquiries.26 November 2023
Great customer service
Great customer service experience with Harry.He was really helpful throughout the whole solar installation process.
Everything from email correspondence, phone calls, installation and all the services provided by Harry were impeccable.
Harry has great customer service skills. He went above and beyond to provide me the best customer service experience.
Thanks Harry for making this whole process so easy.
24 November 2023
Excellent and efficient service.
Harry provided excellent customer service. He was timely in responding, ensuring we were kept upto date on progress and that our requirements were being met. He was able to provide comparative detailed quotes, which were competitive compared to the market and also organise very quick installation. Our installer Arman was also great to deal with and able to accommodate our requests, including on how to lay out the panels, location of the inverter and setup the App. No hesitation recommending this team.22 November 2023
Great installation and company
Pleased to deal with this company. They are honest, reliable and responsible. In particular Matt, thank you for your effort in managing this deal to completion. I believe you are an asset to your captain Green solar team.21 November 2023
Professional service. Matt was incredible.
The experience with this professional solar installer was outstanding. Their guidance in choosing the appropriate solar panel system and determining the optimal number of panels for our household needs was invaluable. I highly recommend their services to anyone seeking a reliable and knowledgeable partner in transitioning to solar energy.20 November 2023
Speedy solar installation
The sale process was good. The intallation went well. They were tidy, punctual and fast. They helped install the APP. Thanks for all the help.19 November 2023
Smooth process from start to installation
I had a solar panel system installed recently, and I was very satisfied with the service I received. The quote I received was competitive, and the installation was done neatly and quickly by their installers. I was especially impressed by the help provided by their sales representative, Harry, who guided me through the entire process and answered all my questions promptly.Overall, I would highly recommend this company to anyone looking for a solar panel installation. Their exceptional customer service and efficient installation process made the entire experience easy.
Supplier Reply:
Hi Vin Sharma!it’s great to hear that you had a positive experience at Captain Green Solar.
Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
17 November 2023
Good experience
Matt jones was very good over the phone with our quote no problem and Matt the installer and his team were very neat ant polite and I will recommend captain green to my friendsSupplier Reply:
Hi Lucy !We’re glad that you loved our service.
We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Our customers are our top most priority.
14 November 2023
Seamless End to End Experience
I recently had the pleasure of working with Alex, at Captain Green Solar, for the installation of solar panels at my home. I am delighted with the entire experience and wanted to express my gratitude for the outstanding service. From the start, Alex's professionalism and expertise were evident. He guided me through the entire process, which put me at ease. What truly stood out was Alex's commitment to tailoring the installation to my specific needs. He conducted a thorough site assessment, ensuring the system would be optimized for maximum energy production. Alex provided clear and timely communication throughout the project and managed all paperwork and permits, making the transition to solar energy stress-free. The installation team he recommended was efficient and maintained a high standard of work. I highly recommend him and Captain Green Solar for anyone considering a solar installation. Thank you, Alex, for a job well done.Supplier Reply:
Hi Sibin Sunny!It’s great to hear that you had a positive experience at Captain Green Solar.
Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
14 November 2023
Worst Customer Service
Want you to pay quickly, pushes to get the system installed even though you are not ready and when they finished they left the house dirty with roof tiles all over the backyard and the garage a mess and dont even sweep up, avoid at all costs.Supplier Reply:
Hi Vadim!We’re glad that you loved our service.
We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Our customers are our top most priority.
13 November 2023
Quick and efficient
The process was quick, and any questions I had were answered. Recommended.Supplier Reply:
Hi Josh !it’s great to hear that you had a positive experience at Captain Green Solar.
Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
01 November 2023
Deposits taken five months ago and nothing.
They quoted a system with batteries in June 2023 (CP502146), a deposit is paid and five months later I am still waiting. No communication other than replies to my requests as to when to expect installation with continual lies.If you cannot uphold the contract for goodness sakes say so and return the deposit as requested recently.
Supplier Reply:
Hi Mark Stass !We’re glad that you loved our service.
We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Our customers are our top most priority.
30 October 2023
Fantastic installer, Good service
The Sales person was very agile and assisting to review and work up the best possible quote.The installers were excellent and highly knowledgeable.They did a brilliant job with the installation.It was top notch with no breakage of tiles.
They were punctual and tidied up the place once the installation was complete. Highly efficient bunch of folks.
The customer service and the post sales support has been found to be good as well.
Panel rating: 4/5
Inverter rating: 4/5
30 October 2023
Efficient Solar Panel Installation with Exceptional Customer Service
I recently had a solar panel system installed, and overall the service was excellent. From the beginning, their quote was competitive and reasonable, which made the decision-making process smooth. The installation itself was done neatly and swiftly. I was particularly impressed by the assistance provided by their sales representative, John, who guided me through the entire process and answered all my questions patiently.22 October 2023
Friendly service. Great product.
Thank you for organising the installation of my 10kw system. Huge shout out to John for being patient with me and answering my numerous questions. The system is working great. My electricity bill has dropped from $951.42 previous quarter to $49.05 for the previous month. Great return on investment.11 October 2023
Simple and easy installation
Easy process, polite service, punctual for install. Would recommend. Already seeing reduction in my bill after just a few days.29 September 2023
Fantastic Solar Installer
I am writing this review to express my satisfaction and gratitude for the outstanding serviceprovided by Captain Green Solar for the installation of a solar system at my residence.
From start to finish, my experience with Captain Green Solar has been nothing short of exceptional.
First and foremost, the team exhibited a remarkable level of expertise and professionalism. The initial consultation was informative and enlightening, allowing me to make informed decisions about the solar panel system that would best suit my needs. Captain Green Solar team took the time to explain every aspect of the installation process, from panel selection to financing options, making the entire experience transparent and stress-free.
Special mention and Thanks to "Zack" from Sales team for his extended support in finalizing the best fit for our house and our needs.
Zack was professional and highly knowledgeable with the solar products and the offerings.
Zack also guided me on choosing the right fit and also differentiating the solar systems between single phase vs three phase.
The process involves 3 steps:
- Sales : This is the phase wherein we discuss on the Solar solution offerings with Captain Green Solar, work out the best fit for our needs
and finalize on the price of the solar system. The team at Captain Green Solar worked exceptionally well to guide me
and settle on the best fit solar system.
- Installation : The installer utilized by Captain Green Solar was exceptional. The installation team was highly efficient,highly skilled, knowledgeable and they did a great job.
My installation was done flawlessly without breaking a single roof tile.
The installation was done in 4-5 hours and it was a very pleasant experience.
- Post Installation Support:
This is the phase where Captain Green Solar post installation support team work with you to get the final documentation
and also initiate communication with your electricity provider for final configuration of smart meter etc. at your residence.
The smart meter configuration if applicable will take upto 10 business days. At the time of writing the review,
I'm still waiting for the final configuration of my electricity meter post the installation of the solar system.
The overall experience with Captain Green Solar was very pleasant and I'm happy to recommend them to my friends and family.
Furthermore, I was impressed with the professionalism and courtesy displayed by your entire team.
They were always ready to answer my questions and address any concerns I had along the way.
Their commitment to customer satisfaction is truly commendable.
Best Regards,
Manohar
28 September 2023
Good value
The price was lower than the rest and I’m happy with the panels. The installation went well and wasn’t straightforward but Alex and the team handled it nicely.Panel rating: 5/5
This 4.25 star review was removed at the request of the reviewer
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Very professional team.
Zack is very good. Organised the whole system to go through. Very professional and good workmanship solar system. installers. Would recommend it for anyone wish to install the solar system.