Better Call Solar

Better Call Solar Reviews

5.0

Based on 106 ratings

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About

Better Call Solar

We were founded under the simple idea of seeing your Solar system as a means to provide an ongoing service instead of a one-time transaction. Our founder Rhys Winn had worked for a couple of other Solar businesses prior to establishing Better Call Solar and was frustrated with the lack of post-install accountability for results. With time to think during the initial 2020 lockdown, Rhys founded the company and after a slow start given the timing, we have now completed many high quality installs ranging from Dubbo to Dee Why.


At the end of the day, if you’ve made it this far into your Solar research phase – in that you’re reading company bio’s on a vetted page like SolarQuotes – you clearly aren’t looking for the ‘hot offer’ provided by the Cowboy companies. Smart move – pay peanuts, get monkeys. At this point you’re simply after someone you can trust to help you achieve your goals with this investment. Most Solar systems vetted by this page will be installed well, use reputable products and will certainly save you money off your electricity bill, but as a client of Better Call Solar we go beyond the bare minimum to ensure you have the most holistic experience in the industry. We promise all our clients 4 things:
 
1. We will listen to your and cater to your needs no matter the extent 
- Initial discovery call, pre-assessment site inspection to account for quotation variance, in-home consultation with all relevant decision makers 

2. You will have your system designed and installed to the highest standard 
- Pre-install roof assessment + design documentation provided by Electrical Engineer 
- Design installed by our hand selected team of Electricians  

3. Communication at all stages of the process will be a 6-star experience  
- 24/7 access to the entire company via a personalised WhatsApp group  

4. You will save more money due to our post-install Account Management processes  
- Incorporating the Solar Analytics monitoring data, we provide quarterly recommendations on consumption habits based on what other clients with the same array are finding effective, aswell as ongoing rate analysis to ensure you’re on the best plan for your situation.
- Given the ever-changing nature of the current wholesale energy market, our clients are finding by simply being on the right tariff for their system that they’re better off by a further $600 - $1000 per year.
 
Our two main goals as a business are as follows:

- To be the top rated business on this page
- Give you such a great feeling about your investment that you tell your family and friends about it

To achieve these goals, all clients must be treated like our 1st - your experience will be no different.

 

Reviewers report paying: $10,000 - $14,600 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

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Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Better Call Solar Reviews (106)

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Average Scores

5.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 105
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Well worth it

Firstly, they were the only company to physically turn up and view my property. Todd the salesman was great sat and talked me through the whole process what size/type system they would recommend and why. Installation was arranged with minimal delay, the install team turned up on time and completed the installation neatly and professionally.
A new smart meter install was arranged and again carried out with no fuss or bother. The system is generating the amount of electricity or better than advised.
Follow up has been good with a dedicated Whatsapp chat group, any questions I have asked have been answered quickly with additional information.
Not the cheapest system advertised but I wanted a good quality system with a provider who will be there long term to provide any support I may need.
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Impressive from start to finish

Rhys spent time with me on the phone answering all my questions and was very polite and imressive with his knowledge. He then came and met us again giving us his time to give us detail of the system that could be installed. Better Call Solar gave us asite inspection before instal, the most panels and bigger system that other providers said wouldn't fit.
The price was top of quotes but we were provided a bigger system therefore we got bigger bang for not that much difference in othjer quote prices.
Installation day all the team were punctual and worked into the evening to finish. We were coached in use of the phone apps and have a planned Zoom meeting after a few weeks to get feedback on our use and system production to find us a better supplier deal. The team keep in contact with our own dedicated Whats App group so far the after sales service has been the clincher in why we went with Better Call Solar.
I can highly reccommend these guys, good work and communication is fantastic.
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Friendly efficient service

I love the enthusiasm of these guys. They spent time explaining the system that they recommended and followed up with a friendly call. Once I had decided to go with Better Call Solar the installation was efficient and trouble free. I'm impressed with the after sales service and ongoing assistance with making best use of my solar panels. Champions!
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Great company! Highly recommended!

Great service and savings! Better call Solar made going solar a breeze. Highly recommend!
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Service that keeps on giving

Once again, Better Call Solar have come through with the goods. Even well after a year since install, the Team looking and paying attention to the market and ensuring we are on the best deal available for our situation. Getting us the best possible savings..
Best ongoing support in the business..
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A cut above the rest

These guys stand out from the pack from start to finish. The presales information is fantastic. I didn't know what questions to ask and instead of asking if I had questions Todd provided me with links to independent websites and videos which answered all the questions I didn't know I had and removed all the confusion about solar for me.

I was provided with a plan and timeline to tell me what happens and when and was kept updated at every step of the way via a group chat and the project manager directly.

The installation went so smoothly and the team onsite were friendly and polite.

The after sales support is excellent and ongoing, and again a real stand out. Ben provided excellent information about how to get the most out of the system and save money, and the real standout is the team continue to work for you and are available to get you the best deal at any time.
Panel rating: 5/5
Inverter rating: 5/5
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Best in Business from Start to Finish and Beyond

Amazing solar company. From the initial chats, through installation and after care, they were superb. They were able to offer the best solution for our needs and have provided fantastic insights to make the best of our solar. They even helped us find a better provider and since switching we have been in surplus credit. Would 100% recommend them to anyone
Panel rating: 5/5
Inverter rating: 5/5
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Brilliant customer service and very efficient

Excellent !! Brilliant customer service and very efficient. Friendly people etc
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Fantastic provider

Customer service is fantastic. The team have been monitoring my solar system for over a year and have assisted in making sure I’m with the best possible provider.
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The One and Only Solar KIngs

stars all the way. I spent some time looking at solar and more importantly who to go with, I found Better Call Solar on solarquotes as they had great reviews for service AND installation. I called 2 local companies - the first one replied by sms that our roof had too much of an slope to it so they couldnt/ didnt want to get involved. The next company who were all over facebook saying we are the best etc came had a chat and said you will have the quote in 48 hrs (was a Friday) and I am still waiting. I rang Better call solar and spoke to Rhys and he asked me lots of questions and also invited lots of questions from me as well. Install happened couple of months later and while the install ran over 2 days - the quality of workmanship is great as we were supplied with lots of photos while they were installing to give us peace of mind- you hear/ see plenty of bad installs . A game changer is their after sales service - we send our electricity bills every qtr so they can crunch the number to see if we are on the best plan. I have just swapped plans as they recommended a better plan -just having them do this is great as there is so mucg to look for on a solar plan I really didnt know where to start. I did have an issue that I "thought" was solar related and Cameron answered very quickly ( even on Sunday night) . I couldnt be happier with better call solar- they actually do what they say they will - so many companies promise the world and cant even return a phone call or email./ These guys are the SOLAR KINGS. Call them first.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing customer service and installation

The sales quoting service was clear and they spoke in plain English.
The installation was clean, prompt and incident free.
The customer service aspect of Better Call solar sets them apart from the rest, they helped with the grid install and regularly check in to validate the current market rates and recommend changes to providers when better deals are available. They are friendly, prompt and very knowledgeable.

Very pleased with our choice!
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Great Service & Communication

Better Call Solar have come through with the goods. Even well after a year since install, the Team looking and paying attention to the market and ensuring we are on the best deal available for our situation. Getting us the best possible savings..
Best ongoing support in the business
Panel rating: 5/5
Inverter rating: 5/5
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Best Solar Company!

These guys are the real deal! Met the owner/rep Rhys at my place, after taking his advice and proceeding, Within weeks the company had all of my 38 panels installed. The job was clean and tidy! They even went above and beyond to log into my system once it was up and running to see the amount of power I was generating and subsequently shopping around for an electricity provider that suited my usage and get the most out of my solar and also to save some dough. Have recommended to family and friends already,, and if you're thinking of getting solar, you Better Call Solar!
Inverter rating: 5/5
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Outstanding from beginning to end

The whole team have been great with our solar, from beginning right through to the and continuing.
During the quoting stage, Rhys was fantastic with any questions we had as we were clueless. During installation, the team were thorough, clean, tidy and very respectful of our house, their finishes and considerate of their presence - being very respectful.
Following installation, customer service hasn’t ended, you are not considered a customer to get in and then thrown to the curb to figure it all out yourself. The constant updates, checking in to ensure we are getting the maximum out of our solar with electricity companies and rates and having constant access to a group chat is great incase there are any questions or help needed is helpful.
From start to finish, we have had a great experience and can’t speak highly enough of Rhys and the team at Better Call Solar .
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic job

The installation process was smooth and stress-free, and the ongoing support is excellent. Additionally, the easy-to-use group chat makes it effortless to reach out to the team for assistance.
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Great experience!

The team at Better Call Solar are fantastic and we highly recommend them for solar installation and after care. Rhys was phenomenal and really took the time to explain to us the way the system would work with our home and how we could effectively use our system to save money. What makes Better Call Solar a stand out is the after installation service - the only company to help us with saving bills and constant access via our group chat. This was what made us decide to go with Better Call Solar and so glad we did. The whole team are really friendly and approachable from intital quote, smooth installation with constant updates and after service consultations. 110% recommend this company, we are so glad we went with Better Call Solar!
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Great experience from beginning to end

Getting the solar panels with Better call Solar has been a really good experience. From the first contact all the team has been very friendly and always explaining us what’s involved, what’s the process, etc.
The installation team did a great job, they were all very polite and professional and completed the job within the agreed timeframes.
The customer service is also amazing. They helped us getting better deals for our electricity and always kept the communication lines open. I completely recommend them, no doubt.
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Very happy customers

Friendly to deal with , great service . We are very happy with the whole process.
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Outsranding!

The team from Better Call Solar are professional, friendly and a pleasure to deal with. Explained everything and gave me options to best suit my needs. Quality workmanship, cost effective, knowledgeable and customer service is outstanding. Continued support after installation is great, they do not just ‘dump’ you like other companies, they are always keeping in touch to try and find ways to save me money! I would highly recommend this business for all your solar needs?
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Best in the business

Couldn’t recommend better call solar highly enough, from the initial quote process to the installation the guys from couldn’t be more transparent. Not only did we get a great job from the install team, we’ve also got ongoing online support to provide us with the best rate to maximise our solar!
Panel rating: 5/5
Inverter rating: 5/5
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Great experience

Rhys, Cameron, Ben and the team from Better Call Solar have been amazing! We are 4-5 months into enjoying our beautiful and performant 10 KWh solar system and we’ve been saving massively from it and feel quite independent from increasing energy prices and the grid. Moreover we’ve been continuously supported by the friendly and responsive team through a dedicated WhatsApp group, which has ensured everything is up and running in an optimal way. Great product, advisory, installation and, importantly, ongoing and personalised customer service and care. Thank you guys
Panel rating: 5/5
Inverter rating: 5/5
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Great experience all round

I contacted Get Solar Quotes before I had even settled on my new home because I was just that keen to be self-reliant electricity-wise. Rhys called and set up an appointment with me and continued to stay in touch despite my delays as he knew I was busy moving house. When it came time to proceed the whole team was really professional and the installation went off without a hitch. I now have my new smart meter and am in the black for energy, with the team helping me track the performance of my panels on a daily basis and making sure I’m getting the best value for the electricity I produce from my roof. It’s unreal!
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Great company and experience

From quote to instillation and ongoing customer service, Better Call Solar cannot be faulted. They are polite, professional and their after sales service is second to none. Do it properly, do it once. I highly recommend Better Call Solar.
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Amazing service and Professional Instalation

The sales quoting process was detailed and easy. They customised my system to exactly what I wanted, and provided communication in a timely manner.
The lead up to the install was seamless and proffessional. They use WhatsApp to keep the entire team in the loop.
I was given all the information I requested prior to the install team arriving.
The installers arrived on time and did a very proffessional job. They even changed some minor items at my request without any issues. The team was courteous and left the site cleaner than when they arrived.
The follow up service has been awesome with the director of the company arranging a call to check on my system and to guide me through the monitoring system.
They have exceeded my high expectations. I could not be happier. Thanks guys.
Panel rating: 5/5
Inverter rating: 5/5
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Very happy. Well worth it. Great experience.

My experience with Rhys, Ben and the team at Better Call Solar has been seamless, outstanding, and reassuring from the start. Excellent communication, personalised and thorough service, tailored recommendation to suit my power needs, proper prep and engineering solution for installation and great follow up support and advice once operational. Our bills have gone from $1500/quarter to $300/quarter and that was Aug-Oct. Well worth the exercise and investment and have already referred friends who have found the same.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing service!

Going to start off by saying that the Solar market can be extremely confusing. There are hundreds of companies out there, each one offering different prices, plans or solutions so it can get overwhelming.

We were recommended Better Call Solar by a family member who has had work with them done and is satisfied with everything so we decided to give them a call.

From the initial contact, to the consultation, to the installation and now the after sales service, Rhys and his team have been absolutely amazing. They take the time to understand your individual needs and treat you as a valued customer rather than just another number. They tailor a specific plan to suit your circumstances and are there every step of the way to make sure things go to plan.

I can't thank them enough for their hard work and I would 100% recommend them to anyone looking to get solar installed!
Panel rating: 5/5
Inverter rating: 5/5
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Couldn’t be Happier

Such an awesome company! Month to month check ins to provide the best return on investment. Couldn’t recommend them more!
Down to earth people that want to help you every step of the way!!
System details - 12kW risen panels and Goodwe inverter, installed in November 2022
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Absolutely amazing experience

These guys are absolutely fantastic. The level of service they provide, the detail during installation, and the ongoing support is second to none! The programs they use and recommend are amazing too - I get live updates on how much power is being used and generated; everything is smart and reliable. I highly recommend Rhys and the guys at Better Call Solar. I know of a few other people that have had solar installed with other companies and they didn't get the service and quality that I received. Go with Better Call Solar!
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended for anything solar

Sales/quoting – Rhys was very professional and explained everything during the initial quote. We had a lot of questions and he answered them honestly and in layman's terms. He was very passionate when talking about solar systems and seemed up to date with current events.

Installation – Was pleasantly surprised with how clean the overall installation was, from start till end. The team on-site was very friendly and punctual, answered questions professionally. There was a mishap which was rectified on the spot and communicated promptly.

Customer service – If I had to sum up Better Call Solar in one word, it would be "reassuring". Everyone on the team is friendly and reply so quickly. It's very convenient to have the Whatsapp group chat for that sense of accountability. After the panels were installed, that wasn't the end of it. Follow-ups, advice on switching to a better energy provider for savings, personalised recommendations etc. It wasn't the cheapest overall, but the customer service from these guys is priceless.
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Reliable, transparent, and supportive.

Great communication.

Transparent.

And service that continues after installation.

Highly recommend.
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There’s No One Better than Better Call Solar.

You can’t do better for service, quality and after sales support than the team at Better Call Solar. From the first contact through to installation and ongoing support 3 years later, it has been a totally pleasing experience. No hard sell, no hidden costs, no drama. The installers were equally friendly and pleasant, even to the point of cleaning up birds nests under old panels that they removed, and advising of a couple of cracked roof ridge caps they observed during the install.

In summary, I couldn’t recommend Better Call Solar more highly. Other companies can take lessons from them on customer service!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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6 months on and still going strong

We had our panels installed in April and the Better Call Solar team are still really engaged with us. They provided a better provider based on our situation after just the first bill. They updated our Analytics really quickly and everything is going great.
They're really helpful and I don't think they lie whwn they say they stay in communication with you throughout. Really helpful as well with any questions you have. Can't fault this service.
Panel rating: 5/5
Inverter rating: 5/5
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Professional from quote to completion

Really great team from the initial consultation through to installation and then the post installation support.
Every step of the process was seamless and everyone was a pleasure to deal with.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer!

The entire team at Better Call Solar are nothing short of amazing. From first meeting them knocking on my door asking if I'm interested in installing solar up to the follow up calls to check if I'm happy with the service and my now lower electricity bills they have been nothing but professional and a delight to talk to each time. Highly recommend going with Better Call Solar.
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Excellent company 5 star

Initial quote was very easy straight forward, everything was explained easy to understand what I was paying for and honest expectations Rhys was very professional and honest with great knowledge. Installation was done timely manner. The installers were very polite, tidy and friendly he even changed some roof tiles for me. It took them all day to install and they took all rubbish away with them. Customer service has been superb, the team helped with the grid connection. They have WhatsApp that I go onto if I have any questions and they reply promptly. They give advice and tell me each time I receive bill if I am better off with different provider. I am very happy with better call solar team and very highly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic Installer

Excellent customer service and communication with a great end product and professional install. Also supported with energy providers to get the most from the system
Panel rating: 5/5
Inverter rating: 5/5
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Great all Round

Amazing service from start to the end.
They have simplified the process of solar installation and have been great from the beginning .
I highly recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
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Could not be happier with the customer service

These guys are AMAZING!
By far the BEST customer service we have received from any company (for any service)
They are always available to chat and give advice and go above and beyond with their service before during and after install
Help with choosing and switching suppliers and help with sorting out billing problems
Everyone we have dealt with from the sales team, electricians, install team, analytics and who ever else I have forgotten has been amazing
A great Aussie company 100% recommend giving these guys a call if your thinking about installing or upgrading solar
No hard sell no up sell
They keep you informed from start and ongoing support is top notch!
Install July 2022 and still receiving amazing customer service in regards to which provider to use for the best deals and how to get the best out of our solar
Thanks Rhys and the team
Danielle and Brien (Harrington Park)
Panel rating: 5/5
Inverter rating: 5/5
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5 star service

Extremely professional team. Kept us updated throughout the entire installation process and delivered everything they promised on time. Nothing was too much trouble, and they are always available to answer any questions or queries. Plus their after care service is excellent. The continual monitoring to make sure we are getting the best deal monthly shows just how much they care about their customers. Would highly recommend them to anyone looking to get solar installed.
Panel rating: 5/5
Inverter rating: 5/5
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An amazing installer to work with

I could not recommend the team from Better Call Solar enough. A great group of people to work with. They made the entire process easy right from the start and even post installation the team have always kept in touch. They have also helped me with exploring the best available deals from the electric companies to get the best bang for my buck.
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Fantastic team for Solar

The team at Better Call Solar have been amazing in setting up our solar.

They’ve exceeded our expectations with all the information provided, analytics and exceptional customer service. They’ve even helped us stay on top of the best energy deals to ensure we’re in credit on our bills.
Definitely recommend to anyone looking at installing solar panels.
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Fantastic company. Easy to deal with

Our experience has been exemplary! Everyone we have dealt with have been friendly and professional. They all took the time to get to know our needs and have explained every step clearly.

We would highly recommend Better Call Solar and look forward to many sunny days with them in the future.

Their post-sales service has also been fantastic. They check in with us every few months to ensure that we are on the best plan, the system is working properly, and that we are satisfied with our solar purchase.
Panel rating: 5/5
Inverter rating: 5/5
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Wish we had done it sooner!

Fantastic service, deliver on their promises and fantastic aftercare. I’m so happy we went with Bettercall and I can’t recommend them enough!
Aftercare has been phenomenal and they are still helping us out with power pricing nearly 2 years later.
Inverter rating: 5/5
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Outstanding service and outcome

Rhys first door knocked me around 3 years ago and I wasn't quite ready for solar. Rhys followed up (without hassling me) over the next few years by e-mail, phone and even dropping by when he was in the area. When I signed up in early 2021 the design and installation process was efficient and professional. We now have an 11kW system very neatly installed delivering outstanding savings every day and I could not be more pleased.
Panel rating: 5/5
Inverter rating: 5/5
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Highly Recommend, trusted solar company

These guys explain in great depths about the analytical data and insights to get best out of you solar system. Could not recommend any other company but these guys moving foward.
Made this whole experience easy, educational and insightful.
Panel rating: 5/5
Inverter rating: 5/5
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Honest and professional company, best installer best quotes

Better Call solar were professional and provided a great prompt and professional service. I found then to be very informative and honest, I was informed fully throughout the process, suggestions that I made to my unit were heard and were accommodated. The install was performed by a very professional group and fully cleaned my yard and roof post install, you would never have known that they had been. They even allowed me consultation in where to place the system in the house. And not surprising they were right the solar savings are amazing, have have only had one very small electricity bill since the system was Installed. I should have installed before I did, I know why I didn't its cause this great company had not approached me, If you get a chance to speak with anyone from better Call Better Solar then listen it will change your life and the savings that I am seeing are worth it.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Better Call Solar for this review. Learn more here.

Amazing company

Thank you for showing me how to get the best out of my app and for the amazing customer service!
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Great team and installation

We were recommended Better Call Solar by a friend who used them and they were excellent. Explained everything and were not pushy, the installation team were amazing and very tidy and respectful. We have also been really impressed by their after sales service, advice and responsiveness. Highly recommend them.
Panel rating: 5/5
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Top notch

If you are considering solar, I thoroughly recommend that you contact the guys at ‘Better Call Solar’. They are friendly, informative and efficient from start to finish, and I receive regular updates about the performance of my system. I also really appreciated getting informed advice using my data on which energy company to be with in order to maximise my savings. Thanks so much!
Panel rating: 5/5
Inverter rating: 5/5
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Great Solar! Great Team

The team is really professional, knowledgeable and easy going. From the get go the whole process was super easy and stress free. Every quarter the team review your current bill and find you the best next deal to help keep the costs down. Highly recommend these guys and you won’t be disappointed.
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