Auswell Energy Pty Ltd

Auswell Energy Pty Ltd Reviews

4.9

Based on 80 ratings

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About

Auswell Energy Pty Ltd is a Solar Power Installation company based in Coomera QLD. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $4,986 - $5,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Auswell Energy Pty Ltd Reviews (80)

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Average Scores

4.9/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 66
  • 4 star 14
  • 3 star 0
  • 2 star 0
  • 1 star 0

Fantastic Installer!!! Best customer service!!! 12.96 KW System

We are so happy that we choose Auswell, Cara was great in assisting getting the best design for our needs. Our house uses ducted aircon and our electricity bills were quite high. The only installer that came with the option to fill my roof where others said it was not possible. I requested for a person to come and see if the design was able to be installed, the design changed a little bit, but it still was a big system, and we decided to sign with Auswell. The team doing the installation were great and communicate through the whole process. It was a big job and took more than a day.
Highly recommend Auswell Energy!!
After so much researching panels and inverters and analysing many quotes, we could take an informed decision an choose Fronius Hybrid Inverter and REC panels; the app allows us to see the performance of solar from our phones.
Panel rating: 5/5
Inverter rating: 5/5
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Quick, Easy and genuine

Installation was easy, no fuss and no extra costs added on. Glad I made the decision to upgrade from my 15 year old system.
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Good quality service

Everything went smoothly.
The process was easy and the installers were professional and polite
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Great company

The whole experience was great from the start with the sales rep. Polite, friendly and professional at every step. Communication from the install team was top notch and the team were prompt and efficient on the day.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very happy we chose Auswell Energy

We highly recommend Auswell Energy.

Fantastic customer service and super quick installation. This team knows how to look after their customers and follow-through to ensure the job is completed satisfactorily.

Auswell has been great to deal with during the entire process.
Panel rating: 5/5
Inverter rating: 5/5
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Super happy with the Auswell team and Lucas.

Quoting was super simple.
Installation went surprisingly quickly and turnaround time was really good, and the team was clean.
Customer service was excellent.
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Good service and installation

Auswell Energy's quote was competitive and the process from first contact to installation was smooth and efficient. The installers arrived at the appointed time, were easy to talk to, polite and went about the installation without any problems. They took away the previous panels and inverter. They helped to install the app on my mobile phone so I can monitor usage at different times of the day, kilowatts generated and purchases from the grid, and show savings weekly, monthly and yearly.
Inverter rating: 1/5
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Aswell Outstanding

Sales person was very good at explaining terms and what they were offering. Good follow-up calls and has performed outstandingly.
Installers did an excellent job at installing with a few obstacles in their way. Had very clear communication and gave honest feedback when needed.
Panel rating: 5/5
Inverter rating: 5/5
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A few hiccups but otherwise a good system

Sales quoting process was good and very clearly outlined quote. We had a hiccup at installation when it was found only 13 of the 15 panels could actually be installed. (If you have a small roof area, perhaps it is best to get solar installer to check first, rather than relying on google maps pictures). However we were glad they didnt proceed and breach installation guidelines. (Note other installers were all quoting for 15 and no one mentioned that they may not actually fit). Otherwise everything went well, and feedback to grid happened almost instantly. Installer made a nice tidy powerpoint where old inverter was (inside converted garage). Some small issues with documentation post install but all resolved. Kasey was very helpful throughout the process.
Inverter rating: 5/5
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Fantastic installer & customer service

Would definitely recommend Auswell Energy for solar installation. They are so thorough with all their information from start to finish. Big shout out to Cara for all your help.
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Original Review on 20-09-2023:

Fantastic installer

From the friendlyness of the sales consultant over the phone and messages, to the professionalism of the installers who did a very neat install. I couldn't recommend them any higher to anyone else. Thanks Auswell Energy Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Jeffrey: "Are you happy with the performance of your system so far?"

The solar system has mostly performed to my expectations. As mentioned before, it doesn't output the advertised 5kw output
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Original Review on 03-09-2023:

Daniels review

Auswell Energy performed a good install Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Daniel: "Are you happy with the performance of your system so far?"

Yes. However the reduction in feedin tariffs over the ensuing years is taking the gloss off future installs.
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Original Review on 10-09-2023:

Great installer.

Everything from start to finish was excellent.
Salesmen Tommy was friendly, helpful & not pushy at all. Top bloke!
The installation team were punctual & professional. Sparky Bryce explained things thoroughly & was always polite. Workmanship was spot on.
Lucas also done a fantastic job with bird proofing as well.
Overall can not fault these guys!
Highly recommend Auswell!! Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Barb: "Are you happy with the performance of your system so far?"

The whole system is to our expectations & beyond.
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Very happy

Great experience with Auswell! Excellent sales service, advice. Fast and professional installation. No mess left, thorough instructions and explanation.
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Great and polite team.

The process was smooth and easy from start to finish.

Kasey had great communication and was able to answer all of my questions.

The install team was great. Bryce did a great job explaining the system and accompanying app to me once installation was finished.

I can recommend Auswell to anyone looking to get solar.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great solar and battery installation

Very happy with the sales and installation service with Auswell. They provided several different quotes for different system components to suit my needs with no issues.
The guys turned up to do the works on time and did a nice neat installation and took me through the system and monitoring applications afterwards.
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Fantastic Installer and very helpful

The sales and installation team at Auswell Energy were amazing and great to deal with, answered all our questions and arranged everything. Would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Great service

We sourced quite a few quotes to replace our small solar panel system with a much larger system. Auswell were the most detailed and flexible, and really took the time to understand our needs. I'm no expert when it comes to solar, but from the general interaction and the other quotes we had, I could tell they weren't just trying to push a sale. The shade modelling was also very useful to understand what would be required.

We had a dependency on our roof being replaced before the new solar panels could get installed and the roof replacement got delayed due to the persistent rain. No dramas for Auswell and they were very accommodating to our fluctuating timelines.

The removal of the existing panels and installation of the new panels occurred on different days and we had no issues with either process. There were very slight changes to the panel layout and the inverter location, and these were all clearly communicated and we discussed pros/cons of each option. It was nice for them to ask before proceeding and to ensure we were satisfied. They also took the time to go through the monitoring app and provided advice as to what to look out for that may influence our electricity usage behaviours.

Overall, the process from quote to installation has been really great, with excellent service and communication throughout.
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Auswell Review

How was the sales/quoting process? All online with constant email communication with mobile phone conversations. I highly rate Kasey as the sales after sales support.
How did the installation go? All employees from Auswell were: polite, tidy and punctual. Complete install finished in 2 days.
How was the customer service? Everything was actioned by Auswell and support provided when required.
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Good installation

Sales/quoting process was good
Installation was punctual
Customer service was good
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Great experience form start to finish.

The quoting process was great received quotes for four different systems which showed all the details and benefits of all options.
Installation was quick and professional went the extra yard to get all the required circuit breakers into my original switch box. Very happy with this.
Customer service is second to none as we had a few issues but they have made sure all these issues where rectified in good time. Overall the experience was a positive one and we are very happy with the performance of our solar and battery system.
I would recommend Auswell Energy to anyone who asked.
Inverter rating: 5/5
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Flawless , highly recommend

Hundreds of companies offering solar , I am so pleased I chose Auswell
Professional, proficient, polite and value for money

From start to finish I received exceptional customer service
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Absolute pleasure to deal with

Very professional outfit.
Install was smooth and quick.
App was very easy to use and explained in detail.
No extra work required after install.
Panel rating: 5/5
Inverter rating: 5/5
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Installation was fantastic and service great

Sales quoting was great, quoted on what I had asked for not what they wanted to supply. Even though all quoting and correspondence was either by phone or email I felt very comfortable with the company.

Installation on the day was fantastic. The installation team worked non stop in extreme heat. The challenging repositioning of old power board was no trouble. The 4 guys were all very polite and explained everything that they were doing, even took extra time to explain the apps to non tech savvy people. They were punctual and very tidy.

The customer service was good and yes they organised the grid connection.

The system and installation cost was a bit higher due to extra approx $2000 to relocate our power board from inside under the house to the external wall.
Panel rating: 5/5
Inverter rating: 5/5
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Very flexible supplier

Great quoting process. Everything was explained well and we got a good price (value for money). Auswell Energy was very flexible with the installation date, as we had to postpone due to an upgrade required to our roof prior to the installation.
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Most knowledgeable and helpful team I have ever dealt with!

It all started with Cara who called me. She was the most helpful contact I had for this entire process. Happy to provide information to help find the right system whether it was with Auswell or elsewhere. This cemented my opinion of the companies ethical approach of client first. I have spent 20+ years in commercial construction and would give anything to have Cara on my team.

Install team was amazing and went over and above to provide information about any changes needed due to site constraints. The how's and why's in straight forward terms. Joe and his team were clean, polite, efficient and very proud of the install. This is very important to me as a tradie.
Panel rating: 5/5
Inverter rating: 5/5
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Finally Installed Solar in our Home

I went through the solar videos to understand as best I could about the components and the installation and was bombarded with Facebook sponsored ads from solar companies. It took me a good two weeks to weed my way through quotes and actually obtain what I needed. I found the company I went with was professional, focussed on providing a good solution and pretty quick to install. Would recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent install with great service.

Auswell have been an absolute pleasure to deal with. From the initial contact, through to the installation, Auswell have been fantastic to deal with.

We had a few issues with our roof that necessitated a change from Tile to tin AFTER we had signed the contract to get our solar installed. This was handled without any bother by Auswell (Special mention for Kasey, who was amazing to deal with and put up with our delays)

The installation finally went ahead a month later than anticipated and was done quickly, cleanly and with great explanation of issues (Our panels only just fit on the roof, so we had to change the original layout plan during install). The installers were knowledgeable and able to answer all my technical questions.

The end result is beautiful and powerful! We are very happy with Auswell and highly recommend them.
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Original Review on 18-04-2023:

Great Job

The process from quote to installation was handled in a professional manner, all my questions were answered promptly.
Installers arrived at designated time, they were courteous and skilled.
Unfortunately there was a fault with the inverter which was promptly corrected the following day.
I would highly recommend the team at Auswell Energy Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Brian: "Are you happy with the performance of your system so far?"

The system has performed better than expected. We are unable to receive input credits due to the complex we live in but have not had an electricity bill in the last 12 months.
Very happy.
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Great Installers

Great company to deal with. The installation went perfect with Joe and his team; great workers, polite, tidy and punctual and nice to have around your home. So pleased we went with Auswell.
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Auswell were amazing, shame about the interest

Cara from Auswell was incredible from start to finish. Very helpful and knowledgeable. And if I could afford to purchase the system upfront, I would have.

But the lack of interest free options meant that a $5000 system would end up costing closer to $8500 once you pay all the fees and interest. Not great when so many companies are offering true interest free.
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Great customer service, excellent installation

Cara was very helpful with getting me the quotes. The presentation of the quotes was very professional and easy to understand with all the necessary information neatly presented. As the quote was given and accepted towards the end of the year and installation could not start until the year after, they were happy to honour the quote and government rebate discounts.

The installation team was very professional as well. They were very punctual with good communication, giving us good notice ahead of time to when they would show up. Bryce was leading the team from my understanding and he was very polite and respectful, as well as taking his time to explain everything to me about the installation process. The initial installation happened on an extremely hot day reaching 38 degrees so unfortunately they had to pause the installation and returned 2 days later to finish the job. Even with this little hiccup the process was still very easy and hassle free for me.

They stayed until they made sure the system was up and running, and helped us organise to grid connection as well. Cara even sent through some helpful links and articles to help me decide which provider would give us the best feed-in tariff.

Overall I'm very happy with how things have turned out with Auswell, and would recommend them wholeheartedly to anyone wanting solar for themselves.
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Exceptional service, support and quality

Cara and the team at Auswell have done a stellar job with my solar install. Everything went smoothly and the installation went off without a hitch. The system on the roof is neat and tidy, the inverter installation is in the garage and is also neat and tidy. Next step will be a battery a little down the line and I have no doubts that Auswell will be the team to do that installation as well. Half the array is in the photos below.
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An absolute 5-star end-to-end journey. Massive kudos to Auswell teams <3

I must say, Auswell did a fantastic job in looking after their customers, in particular, Kasey... Her knowledge, patience, sense of humour and warm personality was the cream on the cake. She made sure everything was in order and regularly maintained contact to keep you posted.

The installation was done very professionally by 2 Joels (I called them Joel 1 and Joel 2 haha). They were punctual, explained all the processes in case it would rain at noon, which could've delayed the installation til January. Luckily the rain had stopped before noon and they had managed to get both the inverter and the panels installed in no time. They hand held you in setting up the app, showing how to read the graphs, and organising the grid connection with my energy retailer.

To summarise it all, by far, my best customer experience in 2023 is definitely with Auswell. Kase is truly an asset to the company, so are the Joels!! Merry Christmas and Happy New Year 2024 to you and the stellar teams.
Panel rating: 5/5
Inverter rating: 5/5
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Great buy

Cara was great, everything went pretty smooth from installation to understanding the process.
Inverter rating: 5/5
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I would not hesitate to use Auswell again!

The whole process went smoothly from start to finish without any issues. I compared the type of solar hardware available and enquired with Solar Quotes about the equipment supplied and they responded quickly. From this research I found that Auswell provided slightly better quality Solar panels compared to the other quotes at a considerably better price.
So far the aftermarket service has been great.
Inverter rating: 5/5
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6.6KW 15 Panel Goodwe/Jinko install SE QLD

Quoting process with Auswell was easy and all my questions and requests for various quotes were answered promptly. They were able to schedule an install within a couple of weeks of the quote acceptance. Install went well except for the fact that one row of panels x 4 on the southwest side of the roof had to be made into a row of 6. This meant that the whole row of panels now sits lower on the roof. This potentially reduces generation due to shading from trees in that direction (I wanted the panels higher up the roof due to this during the quote stage). However, problems with alignment with existing roofing, and holes made by the old solar system, forced relocation of 2 panels. This was the best solution the installer came up with on the day. They did a really good job of the install - no complaints there. Just bear in mind that you may need a plan B for panel locations, and you may not know if you need it until actual install. Install went smoothly, and the guys were professional and polite and cleaned up thoroughly. I can't really comment on the quality or longevity of the panels and inverter, since it's only been operational for a couple of weeks. I don't have wifi in my house yet, but monitoring using a mobile hotspot and the app gives me the data I need. For others with no wifi like me: give the inverter wifi and the app a few minutes to actually connect-there's a lag. Inverter is Goodwe GW5000D-NS, panels are Jinko Solar Tiger Neo (440W).
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Very smart team, great job all round

Auswell did the best quoting job out of the 3. Attention to detail, very knowledgeable and genuinely felt like they were in this to help. My system is incredible.

Installation was great, turned up exactly when said and the team got it done quickly with no issues, which is surprising because my house is 100 years old and very weird.

I do felt like this was the best value for money, while I could’ve paid more for a higher end system, I do not feel like I’d really get much more out of it than this more affordable system.
Panel rating: 5/5
Inverter rating: 5/5
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An excelent service provider

The quoting and provision of options process was perfect Kasey answered all my questions professionally promptly and politley and clearly enjoys her work.
The installation team were on time and fully involved me in the process providing explanations and details of my system as the installation progressed.
Customer service has been excellent with attention to my needs and prompt responses all along
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Good price and installed quickly

Everyone seems to be quoting for the same products, but these guys offered the best price and the earliest installation date so it was a no brainer.
I did have an issue where the solar stopped generating whenever I turned the aircon on, which was the whole point of getting solar. This was apparently due to an overeager safety feature, and has recently been resolved with a firmware update.
Panel rating: 5/5
Inverter rating: 5/5
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Great all round experience.

Sales quoting process was very professional, polite and punctual.

The installation was without any dramas.

The sales team organised grid connection, powerbox upgrade and partial financing.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 12-12-2022:

Great sales service, huge option of systems and prices, knowledgeable trade for onsite assessment, fast and quality install.

Great sales and quoting process. More than happy to keep reconfiguring array and inverter options. Knowledgeable on-site trade assessment. Fast and efficient installation. Polite and efficient trades. Hassle free process. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Nathan: "Are you happy with the performance of your system so far?"

12 months on and the system is still going strong.
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Great installer

The company was really easy to deal with explaining all our options clearly. They dealt with our follow-up questions in a timely and effective manner. They meet their installation date and the electrician was very clear in explaining the App. When we had fofurther questions later they were quick to respond and gave us very clear explanations. We are happy to recommend them to others.
Panel rating: 5/5
Inverter rating: 5/5
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Great service

From our first contact with Kasey to the installation everything was very easy. All our questions were answered and the service was first class..
The sales team and the installers were very friendly and helpful at every stage of the installation.

I highly recommend Auswell Energy.
Panel rating: 5/5
Inverter rating: 5/5
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Auswell Energy has an excellent overall Team

Tommy Martschinke as the sales representative for Auswell Energy was extremely helpful in assisting as to the best 6+KW solar system that would also suit my budget and he provided 4 different variations using either 14 or 15 solar panels with a full layout on our roof being provided. I can highly recommend Tommy for his professionalism and patience while the other solar companies sales reps would only provide me with one quote (well over $6K) and when I questioned them, they stopped contacting me.

Once I had paid my 10% deposit, the installation crew were onsite within 3 business days and arrived as scheduled at 7:45am and finished at 2pm. There were two installers on the roof and one installer hooking up the Inverter in my garage.

Two days after the installation, I received a call from the Inverter installer that he was monitoring the install and the readout was not to his satisfaction and after he finished a job in Ipswich, he drove 30 minutes back my premises to make some final adjustments to ensure that the panels and inverters were providing the correct read out.

I was asked to pay the balance within 3 days after the full installation which I was very pleased to do. The panels are all in black with a black frame and now a bird proof s/s wire mesh has been expertly attached as pigeons are a problem in the area.

I also received a fully detailed statement outlining the details of the panels and the inverter for use in covering them with our home insurance and for the lengthy warranty. I cannot see any detail was missed out.

I can highly recommend Auswell Energy and their team and have to say that of he other two companies recommended to me Solar Quotes, one never contacted me and the other was not interested on discussing their price which was over $1,200 more than Auswell Energy.
Inverter rating: 5/5
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Original Review on 01-11-2022:

Great people to deal with

Very friendly, quality workmanship, fair price, installed on time, what more could you want. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Bob: "Are you happy with the performance of your system so far?"

Yes, the performance is as good as the day it was installed
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Great customer service on this.

Kasey was easy to deal with and responsive, knowledgeable and gave it in clear language.
The installers came and discussed the process prior to starting so we were all on the same page before they did any install.
Inverter rating: 5/5
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Fantastic installation

No hassles on quoting
Great installation, left the site clean
Fantastic company to deal with
Panel rating: 5/5
Inverter rating: 5/5
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Great customer service throughout!

Kasey from Auswell took the time to really help me decide the panel and inverter combo I’d be happy with. She also answered so many questions I had. The install team was great, tidy and efficient. If the panel and inverter turn out to produce the numbers that were calculated I’ll be one happy Auswell customer ????
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Fantastic service all round couldn’t be happier!

Brilliant in every way, can’t fault anything from the salesman to the installation!
Inverter rating: 5/5
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