Australsun Reviews
About
Australsun is a solar energy company based in Perth, but operating throughout Australia. The company says that one of its founders is a qualified and experienced renewable energy engineer, and has worked in environmental management and facilitation roles for big government and private enterprises. They also say that their installers are accredited with the Business Council for Sustainable Energy. Australsun says that they only use the highest quality PV modules, inverters and components. The company says that it has 18 years of experience in roofing installation, and offers a full backup service.
Customer testimonials for Australsun are available, and include the following:
From five customer reviews, Australsun does not appear to rate highly for customer service, due mainly to holdups in delivery of panels from a manufacturer in China. The reviews were only average for value for money and installation; but rated the company highly for system quality.
Another source of customer review (on line consumer discussion) also did not rate the company highly for customer service. One reviewer said: “ Great product, very poor company.”
Inverter brands previously installed
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Australsun Reviews (9)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 0
- 4 star 6
- 3 star 2
- 2 star 0
- 1 star 1
View Timeline
16 July 2017
05 September 2012
Original Review on 08-08-2010:
25 months later we asked Ray: "Are you happy with the performance of your system so far?"
Not04 September 2012
Original Review on 14-10-2010:
I have had a prolonged and frustrating relationship with Australsun. This has been for two reasons:1. They - along with most installers in Australia - have had difficulties getting panels from China. Promises of timely deliveries have not been honoured, and large numbers of customers have had inevitable disappointments. Australsun protest that they will not accept or use inferior product and therefore have to wait their turn from their single favoured Chinese manufacturer.
2. Australsun (in my state's branch) have significant problems with availability, and communications between key personnel.
It was not uncommon to have to telephone the local office 3 or 4 times in a day to speak to a particular manager, and to have to wait up to three weeks for the answer to a simple query. The usual excuses were "he's on the phone", "he's in a meeting", "he's in the warehouse", "he's out for a moment - can he call you back?", and only work for so long. I do not recall ANY occasions when a particular manager called me back when I was promised by a secretary - on multiple occasions - that he would.
The division of expertise in the branch is such that there is no one available to answer all common queries. Therefore there is the delay of the first contact having to track down and get an answer from the appropriate 'expert'. This is necessary up to a point but with Australsun it was a time consuming and a multiple-reminder odyssey that took way longer than with the other companies that I contacted for the same information.
I got the impression that in-house "busy-ness" was much more important than customer service or relations.
The final installation and function of my system is good and that is clearly the bottom line. Would I recommend this experience to another? No.
23 months later we asked Andrew: "Are you happy with the performance of your system so far?"
Generally, yes. We are in credit with the supply company for most of the year.04 September 2012
Original Review on 07-07-2010:
After signing up the service was so bad I almost opted out; near impossible to get anyone on the phone, no confirmation of contract sent, no response to emails, no product information sent out until after I complained, two months delay past the agreed installation time (6 weeks became 3 months!!!!), failed to organise my meter change until I called the company as well as the power supplier and the latter still had not had relevant forms sent by Australsun even though I had filled out forms weeks prior. The system was installed two days ago but still no meter change at time of writing this, but asked how I was going to pay the balance the day after. I had paid ca $3,000 deposit (total $6.000.-) on a 2.4 KW system and had to wait 3 months to see anything for it. There is no a/h Tel number in case I am having trouble a/h immediately following installation, and you need a science degree to understand the Orion manual . On the first day I was concerned about the flickeriing lights in the display window at dusk of the inverter, but nobody to call. There must be better companies around!26 months later we asked Traudl: "Are you happy with the performance of your system so far?"
Yes, I am very happy and able to sell energy back to the grid. It was a very worthwhile investment that could still be improved with an energy storage system, which is not worthwhile for me as I am getting 47 cents per unit sold. The establishment of the kind of storage system available right now, would be less economical for me than selling back to the grid. I am waiting for a cheaper storage system to be developed. My misgivings applied to Australsun, the company and their very poor customer service, not their product, which appears to work well so far.28 October 2010
26 July 2010
I found it great talking to a number of salespeople, as the information they gave (over & Over!) helped me learn (sink in!) about solar energy, & each person -though mostly had the same to say- gave the pitch in a different point of view.
The only confusing thing for me was that even thought most of the systems I was looking at were in the same-ish price bracket, the years for pay-back differed so greatly! From 3.5 years to 7. They had differing formulas/ bases as power used per day in different households.
(though with each company it takes differing years to pay off the system as
23 June 2010
16 June 2010
28 May 2010
The 30 panels and SMA inverter are still working perfectly with no problems whatsoever over the 7 years.
Thanks Australsun.