Australian Security and Solar Reviews
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Australian Security and Solar Reviews (4)
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Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 0
- 4 star 3
- 3 star 1
- 2 star 0
- 1 star 0
13 November 2023
02 June 2023
Fantastic installer
The sales/quoting process was good and friendly.Installation was quick, but properly.
Customer service is OK. Also they have organized the grid connection after the install system.
12 September 2022
Reliable installer
All good from personal visit to explain how solar works, the rebates systems Federal and Victorian, and how the firm could help with form filling.Worked exactly as explained. Installation exactly on schedule. Government inspector came within a week to approve and switch on installation.
04 September 2022
Original Review on 03-01-2022:
An excellent product and good installation
How was the sales/quoting process? Very good, they listened to what I wanted then suggested alternatives that gave me a much better system.How did the installation go? Polite? Tidy? Punctual? Installation was very good except for one minor hiccup. The panels supplied form the wholesaler were the wrong ones so had to be exchanged which meant an extra day for install. Not the installers fault. Install was completed with a week of signing contract and passed inspection a week later. cant do better than that.
How was the customer service? e.g. did they help organise the grid connection after the install? This was all covered, I did not have to do any paperwork at all.
8 months later we asked Tim: "Are you happy with the performance of your system so far?"
System was inspected and turned on early December 2021. Because of a paperwork mistake by the installer ( wrong NMI) and lack of response to an email sent from Energy company by the supplier to have the paperwork corrected, I basically missed 3 months of summer without the solar system operating as expected. Installed in November 2021 and finally came into full operation in March 2022 - quite a delay! In addition the installer left some rubbish on the roof (screws, metal ends etc)which would have been washed into the gutters with the next rain. Not a big deal you say - but when you live on tank water and the roof is the feed in, it could have caused a lot of damage/problems to pumps etc.
Solar system upgrade
I had a system installed 13 years ago.the company I used previously is no longer in business, I used this company to supply and install an 6.6 kv system , I wouldn’t use them again.