Aurora Solar Reviews
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About
Aurora Solar has evolved from a traditional local electrical contracting business formerly M-Tech Electrical to what is now a dedicated solar and renewable energy contracting business that services the local western Sydney area .
We have taken the traditional small business family values of our first electrical business that was established as a family owned and operated business in the local Penrith Nepean area and transferred that same culture into our operations at Aurora Solar. We have a strong belief and vision for renewable energy in the home and workplace and believe that the solar industry is in strong need of local trades that specialise in Solar Energy to service this ever growing industry to a high standard.
Contract Aurora Solar to do your next job, and rest assured you're only ever going to be dealing with qualified trades people to offer you advice and service based on professional experience and quality
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
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Aurora Solar Reviews (26)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 21
- 4 star 5
- 3 star 0
- 2 star 0
- 1 star 0
19 June 2024
17 August 2023
First Class Installation
We met on time and discussions indicated my requirements for a quality install and the quotation suggested value for money, the job was completed safely and efficiently, with care taken to attach battens to my large cathedral ceilings.Work was completed on time and site left clean and tidy.
20 February 2023
Instilled confidence in his ability to complete installation to 100% satisfaction.
Professional, tidy, punctually, advised me of progress & and responded to my email enquiries.17 January 2023
Quality Installation
Aurora Solar were fantastic. The whole process from quote to installation was easy, and professional. Communication was excellent. Mat answered all my questions, was punctual, left the place tidy after the install, and also handled the paperwork required for our electricity supplier.Would be very happy to recommend Aurora Solar to anyone looking at having solar installed.
Inverter rating: 5/5
03 November 2022
Couldn't be happier
Matt installed our solar system, and we couldn't be happier. Matt was prompt, efficient and very professional. He cleaned up any mess he made and was so very friendly. We couldn't recommend this company highly enough.If you are having thoughts about getting a system, please do yourself a favour and call Aurora Solar.
02 April 2021
I have no hesitation in recommending Aurora Solar
- The sales/quoting process was done efficiently, explained in detail and questions were answered clearly.- The installation was done in a timely manner with the installer working efficiently and explaining how the system work.
- Beautiful installation with customer service being professional. friendly, polite, tidy and punctual. After installation any further questions were answered without delay and were easily understood. I felt confident in the system and the workmanship of Aurora Solar.
09 March 2021
Original Review on 08-07-2020:
Local Provider 10/10
Actually same out to inspect roof before quotingGreat value for money
10/10 customer service and follow up after installation
Polite on time no mess installation
8 months later we asked Annette: "Are you happy with the performance of your system so far?"
Super Hapoy - dramatic drop in our bill of $600 per quarter
19 December 2020
Original Review on 19-04-2020:
Honest and Personal Service
No 'sales talk' just an honest quote, even got on the roof to check available space and sunlight. Turned up as expected and got on with the job. Left all the necessary paper work and made sure we had the app to check usage. Very impressed.8 months later we asked Nick: "Are you happy with the performance of your system so far?"
Yes12 November 2020
Original Review on 13-03-2020:
Prompt and professional customer service
Mathew from Aurora Solar was knowledgeable and very informative. Excellent service8 months later we asked Eddie: "Are you happy with the performance of your system so far?"
Performing satisfactorily.14 July 2020
Excellent Installer
Quoting was professional, Matt who does the quoting is also the installer.He was punctual and tidy up after the work.
Installation was excellent and everything was done to a high standard of work, with Matt going out of his way complete the job, has excellent attention to detail
13 July 2020
Original Review on 09-11-2019:
Terrific Installer
Salesman was the Installer, he was punctual, polite and knowledgable.He was on site from the start to the finish.He did the connection to the grid and filled out all the necessary paperwork as possible, he then cleaned up after
he had finished and took it all with him.
He continues to monitor the system after it has been completed.
8 months later we asked Ian: "Are you happy with the performance of your system so far?"
Yes it has been operating to my full expectations.01 July 2020
Very neat and professional
I am very glad to have connected with Aurora Solar through Solarquotes. I had an existing system which needed to be replaced. Matt was amazing and professional from the start. He was very patient in answering all my questions and took the time to find the best possible solution for me. I was very particular about balancing price, asthetics and performance. The installation was nothing short of the best quality you can expect. Very neat install, everything explained properly, no cables and wires left dangling and used high quality materials. The solar system looks great and performs great.
19 February 2020
Trustworthy company & people to do your installation
Matt came out when he said and was on time. His quote arrived on time without any hassles. He did all the prep work with energy provider and made the whole process for me so easy. I would highly recommend AuroraPanel rating: 5/5
Inverter rating: 5/5
12 February 2020
Happy with the installation and great customer service experience
We have had a very positive experience from the customer service, advice and quote as well as the installation.The information provided to us was factual and clear and the Mathew Jardine advised us with honest and upfront with his recommendations.
Panel rating: 4/5
Inverter rating: 4/5
27 November 2019
Brilliant job. Fast friendly service.
Matt and his team at Aurora Solar were fantastic. From quote to install and setup, nothing was too much trouble. I never stopped with the questions and Matt took the time to explain everything perfectly. I was also impressed with how the panels look on the roof, perfectly set out. 4 hours after they were turned on and already made half my daily energy usage in guilt free power. Can't wait to get my first bill.Panel rating: 4/5
Inverter rating: 5/5
25 November 2019
Fantastic company
very nice company to deal, with Mat and his team did an excellent job both with specifying the best system, matching the system to the roof line, installation and follow up.09 October 2019
Meticulous and knowledgeable
I decided to go with Mat and his team from Aurora Solar, and saying that I'm happy that I chose them to do the job is an understatement.Quoting process:
Out of the 6 quotes that I got, Mat was the only one who insisted that he does a site visit without me even prompting or asking him. He arrived on time (actually, earlier than expected which was good), went up on the roof, inspected and measured the area to ensure suitability. He explained how it all works in layman's terms and patiently answered my never ending questions. He was also the only one who advised that the inverter be installed in the garage as the location of our meter box (where most inverters get installed next to) is on a north facing wall, meaning it will get direct sunlight and that's not good for the inverter.
Installation day:
On the day of the installation, Mat and Anthony arrived on time (again, earlier than expected, which is awesome). They gave me a rundown as to what will happen throughout the day and always communicated back to me as they progressed. They even checked my roof for any broken tiles and offered to replace any that were damaged. They did not rush the job but instead meticulously installed the system with care. The whole site was cleaned up well then Mat setup the monitoring for the inverter, gave me a proper handover, and prepared all the relevant paperwork for the electricity company. He also advised me that he will be constantly monitoring the system and will advise if he needed to do any tweaks or if there is a fault in the system.
So if you are after a genuine and knowledgeable person who ensures that you are comfortable and confident before you make a decision on solar, then I highly recommend Mat from Aurora Solar above the rest. You will not regret it.
Thanks again Mat and the Aurora Solar team!
Panel rating: 5/5
Inverter rating: 5/5
24 September 2019
Quality installation!
Excellent service and high quality workmanship on an install of a 15.4kw system! Everything is installed neat and tidy the proper way. I also have spanish style terracotta roof tiles which were a concern i had with installers doing it properly. I mentioned this to Mat and he was able to assure me that him and his team would be able to work with them. Supporting brackets are cut into the tiles as they should be. Isolator boxes have heat/weather shields on top. Cable runs are very neat and tidy. The end result shows, i am very happy i chose to go with Mat and Aurora Solar for my install. It is great to see someone who cares about the quality of the work they do.Other things worth noting:
- Easy to deal with, easy to talk to and friendly
- Mat and team arrived on time every day at the time he said he would each day (7am)
- We had some spots of bad weather, causing delays however Mat and team still showed up to assess each day weather or not it would be possible to continue.
- all paper work (usual regulatory things and application to switch meter etc) was completed with the install
- System has been installed for 4 days now and the performance is excellent (it did 78kwh today).
Panel rating: 5/5
Inverter rating: 5/5
28 August 2019
Completely Satisfied
Matt and his team did a fantastic job . From start to finish everything was explained to me . I would recommend Aurora solar to anyone . Great price Great Service17 July 2019
Could not be happier
Matt and his guys did a wonderful job on our system. As an engineer, I had a million technical questions and Matt was more than happy to answer them all. Install was swift and the system is running well.19 June 2019
Genuine informative punctual polite efficient
From first contact to installation we felt well informed and under no pressure. Matthew was the one that quoted the job and the installation ensuring there were no surprises. He knew what we wanted from his quote to installation. All documentation was provided and clearly explained. Matthew is punctual polite and a pleasure to deal with.30 April 2019
12 March 2019
22 December 2017
02 November 2017
31 October 2016
Original Review on 23-08-2023:
Honest and Efficient Installer - Aurora.
The quoting process was simple and we essentially received 2 quotes promptly and the third were honest enough to say they were too busy to be able to assist, but there price might be outside our preferred range.We went with the middle quote, mainly because we preferred the materials quoted and the reviews for Aurora were all consistent, with customer praising Matt for his honestly, the quality of his installations and the assistance he provided post install.
We were given excellent assistance in arranging for the new Smart meter and our Service Provider mentioned how neat the meter wiring and labelling was. Original ratings
Panel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
10 months later we asked Mark: "Are you happy with the performance of your system so far?"
The solar system has seriously reduced our energy bills despite not having a battery installed.