Arise Solar - Company Review Notice Arise Solar - Company Review Notice
Arise Solar

Arise Solar Reviews

3.2

Based on 245 ratings
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About

Arise Solar is a major solar retailer headquartered in Adelaide, but provides systems across much of Australia utilising its large network of installers. As well as an office in South Australia, Arise Solar has offices in New South Wales, Western Australia, Queensland and Victoria.

According to the Australian Securities and Investments Commission (ASIC), the company was registered in 2014 and was previously known as Aharmish Pty. Ltd. The Arise Solar business name wasn't registered until 2017.

The company advertises quite widely online and has joined a couple of other firms in using Australian sports stars to help sell solar power systems.

You'll see below that Arise Solar reviews submitted to SolarQuotes by customers with a system installed through the company have been rather mixed in relation to ratings and feedback on installation and general quality of service.

Reviewers report paying: $3,300 - $5,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Arise Solar Reviews (245)

Show Most Recent reviews from All time  across Australia

Average Scores

3.5/5

Value for money

3.5/5

Quality of System

3.4/5

Installation

3.0/5

Customer Service

  • 5 star 67
  • 4 star 59
  • 3 star 19
  • 2 star 21
  • 1 star 79

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My experience with Arise was very positive. The contractor that installed it was excellent.

I got a very fast quote from Arise
The installers were a Solar company in Brisbane (clearly contracting to Arise). They arrived at 7am, and got to work immediately. They were super efficient. For whatever reason they had three roofers present, at least one laborer, and a qualified electrician. The installation of the components was completed by 11am withonly some wiring left to complete. Bear in mind that this was a 13.2kw system onto a colorbond roof with 30 panels. Only the electrician remained then and when he had wired up and configured the inverter it was near 1pm. From that moment we were generating solar.
They arranged everything prior to installation, but not the upgrade of my meter to a smart meter - which was required in order to receive money for feed in electricity.
They demonstrated how to app that shows how much the inverter is putting in to the house and the grid.
They also demonstrated how to switch the inverter off - at the power switch in the neter box first ad then at the inverter if required.
Panel rating: 5/5
Inverter rating: 5/5
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Worst customer service and incompetent design

Sold me a poorly designed system producing half of what was quoted. Designer installed nearly half panels where they catch minimal sunlight. Have done nothing to.recitfy the problem and keep on passing the buck. Absolutely dodgy company that does not care about customers
Panel rating: 5/5
Inverter rating: 5/5
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Terrible

Hopeless. Had a issue warranty issue. 6 months down the track, still not resolved.
Panel rating: 3/5
Inverter rating: 1/5
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Stay Away They Trap you with Cheaper Quotes and you end up with defective and expensive system

* Issue 1: Paid for 6.6Kw solar system, but installed 4.4Kw system stating technical issue. (Promised 15 solar panels, but only 10 were installed). No refund provided for 5 less panels. Did not respond emails asking for refund.

* Issue 2: Warning light in the system since day 1. Their technician said problem with how the panels were installed system and they need to install micro-optimisers behind the panels in 1 direction. I spoke to the company told them they told extra money for optimisers. I responded by saying they already have my money for the 5 less panels installed and they should adjust it for the price of optimisers. Representative asked for copy of contract which I sent, since then no action has been taken. I’ve sent multiple emails and it’s been weeks if not months but they’ve not responded.

The matter is with Fair Trade now
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Great Installation

It was easy from start to finish, end to end process which required little input from us.
Panel rating: 5/5
Inverter rating: 5/5
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Installed a Panel and Battery

The sales process was great- Initially --- Same sales tactics, quicker installation etc... However it took 2 months to get an installer.
No reason - Promised 100 dollars as compensation -- Just verbal -- No response for any follow-ups.
Installed device was faulty.
The battery was faulty. Not working. No response for any phone calls or email follow-ups.
I had to chase them and finally engage the manufacturer involved to check the battery and confirmed as defective.
Now waiting for them to send me a replacement ...
No professional response.
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Happy camper

Quoting was extremely easy once I explained what I required.
Install was efficient and fluent. explaining all aspects of install.
Cleaned up afterward, explained software app
and gave contact details.
Also explained connection detail and smart meter detail.
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Great communication

Dan was very helpful with the sale and also he sorted out a small problem for us. Great communication.
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Worst solar installer in the country

Delay in installation. The battery did not work. They kept saying that it was working. Only return to do the repair after I submitted to department of fair trading.
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Bad customer service

I think Arise Solar don't pay there installers so they will have you hanging for weeks, customer service is NIL.
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Delay and faulty installation

Arise Solar demanded full payment prior to the installation. It cancelled the installation the day prior to the installation. The installation was done 1 month later and did not work. I had to take time off work on multiple occasions for the technician to come to do further work. When the technician could not fix the fault, they stopped responding. Eventually, I submitted complaint to department of fair trading to get it to fix the faulty solar panel installation. They promised compensation for the delay in installation which never occurred. They later stopped responding to my emails and phone calls.
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Shop around for Best Price &Service

Arise Solar were very professional. Apart from Best Price Their service was Great.
Panel rating: 5/5
Inverter rating: 5/5
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Extremely organized

The sales process was easy and installation was very quick after deposit made 5 days later all finished. Had to wait 2 weeks for energy company to get grid connection up and running.
Inverter rating: 5/5
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Do not sign a contract with arise solar

Arise Solar are very happy to take you money and install the equipment but don’t ask for quality customer service.
It is the poorest service I have ever dealt with. No call backs, no support to discuss issues or complaint.
We had a burnt out inverter fuse for 18 months without support. We have lost 20% of solar capacity in the last 18 months.

Calls ignored, response to request to talk over the phone ignored even when sent by email.

Save yourself the stress and go with another company.
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Issues with inverter when the system is less than 1yr old.

Works great when it works! but if you have any type of issues the service is horrible. Organising someone to come out to look at the box took five phone calls and a whole day. Everyone in Cairns told me not to go through Arise and I wish I believed them. Solar x Power is having inverter issues, google it.
Inverter rating: 2/5
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Rubbish service, worse warranty support. Managers do not support the warranty staff.

Have been waiting 7 months for my system to be repaired under warranty. Still not resolved. They installed my batteries in an unsafe location and are trying to charge me to move the.
While I am waiting for the repairs they are still trying to sell me upgrades, even though there are no technicians in the area. They don't return calls. Warranty team is unhelpful and said they put the batteries in the unsafe location because that was a requirement I asked for. They have taken no responsibility for the unsafe installation of the batteries.
Panel rating: 2/5
Inverter rating: 3/5
Battery rating: 5/5
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Arise solar and reliability cannot be on the same sentence

Considering to engage ACCC.
Zero Production since 10 days and counting, the warranty support team is the most unresponsive team I have ever dealth with. They promise to call back they never do, when asked to escalate and request a call back, they provide no response, result or outcomes.
Excuses so far : 1. Only one technician in your area. 2. You should wait for atleast 2 weeks for us to rectify your issue. 3. Technician in your area is not picking up the phone. 4. Long weekend holiday, no one is working.?5. Technician is busy on another job.
The audacity of the excuses after paying $ 11,363 .
Sales team is very quick to take your money and do a descent job but Warranty support is terrible, think before you engage.
* System Size: 13.2 KW
* Panel Purchased: Sungrow Inverter + Jinko panels
* Warranty Claim Made: Yes
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No help

*** service, *** output, **** replies. Do not use. 5 month old system not working. No help offered.
Inverter rating: 1/5
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Very good company

I was very happy with Arise team, the installer & his team were very nice & had the job done within 4 hours. I would be happy to recommend my experience with Arise solar.
Panel rating: 5/5
Inverter rating: 5/5
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Great Price & Product

Arise Solar use Green Energy Company in SA for the installs. These guys were excellent.

I found dealing with the Sales people at Arise Solar very easy and straight forward.


Only issue is the delay in getting my grid connection after the install for the rebate.

They had the incorrected address on the paperwork to be submitted.

The office at Arise Solar has now fixed this issue and should be all fix in the next few weeks.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 09-05-2023:

Good system. Neat and efficient. All good so far.

All good!
Everything went as planned. Works fine
All good. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Christa: "Are you happy with the performance of your system so far?"

Yep as expected
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i cancelled the agreement 3 month after accepting the quote

The sales person did a great job and followed up and was very flexible with the pricing. i signed the agreement end of October 23 and paid a small deposit.
I had to follow up constantly to try and get an installation date. was not too push due to Dec/Jan Holiday's.
i kept pushing harder in January and found out that Arise Solar wanted more money for the system (possibly underquoted), i reluctantly accepted some small increase. but cancelled the deal since a month later early Feb i still couldnt get a installation date.
i cancelled the agreement and received the deposit back without much fuss....
Panel rating: 1/5
Inverter rating: 1/5
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Original Review on 16-04-2023:

Review of Arise Solar

Jason from Arise was very efficient and pleasant to deal with.
The installing electrician was efficient and came a day earlier than estimated. On the negative side, they left a big box of rubbish in my recycle bin which annoyed me somewhat.
The grid connection is being arranged by Arise. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Lyn: "Are you happy with the performance of your system so far?"

Met expectations. I’m exporting quite a bit of power and haven’t paid a bill.
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Arise rubbish

I had Arise install solar and battery system and told them it had to be able to work when power outage. Got 15kwh batteries so plenty in time of need. After completing install of system, the installer left without even testing in Off grid mode. When I got home and disconnected the grid system turns on and Off like brown out, even with very little turned on (500w I have arlec meter to measure usage.) Contact Arise and installer over the last 2 months and no help from either, both saying the others problem. Hence I have a system that doesn't work as it should. Contacted Arise at least 8 times in 2 months and installer my long messages.
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Stay away from Arise!!!!!

Living in the far Northern New England Tablelands, we finally decided to investigate solar power (we had previously had it installed in Brisbane). We already had solar hot water. We contacted Arise and, after they sent us a satellite photo of our roof with proposed solar panels fitted, we agreed to allow them to supply and install. We paid a securing deposit of $100 with the remaining $3,800 to be paid on the day of installation. The panels etc arrived by truck at 7.30am Sunday 29th October 2023 with the installation booked to be done Friday 3rd November. We received an e-mail on Tuesday 31st October stating that the installation would now be the next day (1st November). We changed a specialist medical appointment so that we would be present (the equipment was safely locked in our garage). NOBODY TURNED UP!! They then said (the next day) that they would be there on the original date (3rd Nov). Guess what!! That's right - they didn't turn up again. This has happened five (5) times and not once has Arise notified us that they would not be here. We have had to contact them each time to find out what's happening (at one stage, we were told three (3) different stories on the same day).We have virtually put our lives on hold waiting for these "cowboys"!
After the fifth time, we decided that we'd had enough and told them to come and get their equipment - that there is NO way we will ever to permit them to install their panels etc on our house. After offering us discounts etc, they finally woke up that we were "fair-dinkum" and agreed to pick their gear up - we only required notice so that we could ensure that someone would be here. A person new to us stated (we have been dealing mainly with a different customer service person) said that they were installing a system nearby on Tuesday 23rd January and that they would pick up from our residence when they delivered to the other address. NOBODY turned up!! At 2pm on Tuesday 23rd, we sent an e-mail to them stating that, once again, we were waiting - where was the truck. At 2.35pm we received a call from a very heavily-accented man (could not understand his name) who stated that he had just spoken to the truck driver who said that he had already picked up the gear from our address. I told the guy that he was talking b******t because I was standing in my garage looking at the panels, inverter etc, on their pallet, still wrapped in plastic. He stammered a bit and said that he would ring me back. HE DID NOT RING BACK!! I have since contacted Dep of Fair Trading who have advised me to envoke the "Uncollected Goods Act - 1995", and give Arise 28 days notice after which I am entitled to sell or otherwise dispose of these items. I have given Arise written notice (to expire 21st Feb) and since then, they will not return calls or e-mails.
Can you imagine the trouble that we would have if we had to make a warranty claim?
ARISE SOLAR - COME AND COLLECT YOUR GEAR - JUST GIVE US 24 HOURS NOTICE AS WE HAVE REQUESTED. We have tried to "fit-in" with you now for three months - we have postponed medical appointments and even delayed a holiday.
TO ADD INSULT TO INJURY, ARISE HAS SENT US E-MAILS ASKING US TO RECOMMEND THEM TO OUR FRIENDS!!!!
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Very Unhappy with Warranty Claim after inverter failed after 12 months

12 months after the installation my inverter failed.

Arise Solar said they would replace the inverter but I had to pay to install it myself and they would contribute $150 less GST

They said their policy was not to cover the cost of installing the replacement unit and when i said this does not accord with the Australian Consumer Law that requires them to compensate me for all of my losses including the installation of the replacement unit and my loss of power they refused.

After several weeks they eventually said their installer would replace it. But after chasing them for another period of several weeks they said they didn't know when it would occur and again said I would have to use my own installer.

I have contacted several local installers who have all refused to work on it because they said they don't like working on Arise Solar installations, which I interpreted to mean there are problems with them

There is a warning sign on the inverter that says to turn it off you have to turn off the isolator switch before turning it off at the meter box however there is no isolator switch. The inverter was installed where it is exposed to the weather rather than in a secure dry place. I raised these concerns but none of them have been address. I am worried that the installation may be dangerous and cannot get anyone else to look at it.
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You will regret.

Customer Service
Don't use Arise Solar. My inverter broke under warranty. Have the inverter they can't get an installer. Over 30 phone calls. They are never available and I give you my word they say to ring you back. Doesn't happen. Or they will ring you back within 30 minutes never happens.
Getting my own electrician to replace inverter. Please don't use them, otherwise you will be disappointed.
Inverter rating: 1/5
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Run away....don't do it.

The worst company to deal with ever. We have had nothing but trouble from the word go. Installation was a nightmare it took months, with so many issues along the way. After waiting 6 months to get solar panels installed, the installation was so bad we now have a leaking roof. They try to take no responsibility, because they contract to independent contractors . We had to go to department of fair trade and the ombudsmen. It is still not resolved our roof is still leaking Now we are risking our insurance company cancelling our insurance because they won't fix their stuff up.
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Appalling, be warned

We have finally got a refund from Arise Solar as after being messed about for four very stressful months. We have ended up with no panels and wasted $1600 on having our meter moved.
They constantly ignored emails and phone calls.
Don't stand any nonsense from this company, just go to Trading Standards.
To cap it all, they rang me twice to ask me to change my review and give them a 3 star rating. What a joke!!
Steer clear of this company
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Sent a teenager to install

They outsource.
Only half of my panels ate connected
I had contacted them times and the electrical contractor just to be ignored.
They got their money and they do not care.
Electrical contractor was not present for 99 percent of the job
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Installer was friendly, professional and answered all questions about the installation and equipment.

Grid connection was organised prior to installation, with a copy of the acceptance forwarded to us.
Inverter rating: 5/5
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Be Careful

After the installer installed a10.56 KW system he called me couple of days later and said that he need to come back again because he forgot to install some other components like a meter that communicate with the inverter to show the load power and grid consumption if he was a good installer he would have done good job from the first time very valuable advise to future customers make sure that you include all the accessories needed to have full monitoring system working with your solar set up I'm left with a system that is not showing reliable data.

When I called Arise Solar they was rude yelling at me on the phone and telling me that the installer done his job but the photos shows that he didn't install the Meter and it shows always the load power and grid consumption at zero I'm going to report the electrician to the licensing authority and also making a dispute this with Arise Solar customer service is really disrespectful disgraceful the installer should move to another trade his work is an insult to all other good electricians out there and the system is now showing reliable data
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Faulty switch and leaking roof

Customer service was okay on the phone and then they sent someone out from Redcliffe area and he said he will fix switch but the roof leaking is from the aerial not the panels roof never leaked until panels were fitted and I had a roofer inspect roof and they told me to get arise to come back and silicone the holes properly and seal around them and they have left holes in roof. They was very rude to me very intimidating. He hopped on roof didn’t view the leak around the panels went straight to the aerial which is no where near the leak in roof and blamed it. And a faulty inverter needs replacing who knows when.
Inverter rating: 1/5
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Poor ethics and customer service.

It is all nice and sweet until you pay the deposit!

My story - I have requested the sales guy to send a person to measure the roof instead of the satellite picture-based quote. So, a person came to the site, measurements were taken, a final quote was accepted & deposit was paid. 2 weeks later, I received a call from Arise to make my final payment as the installers were already on the roof. I rushed to the site to see no one. I called back then they apologized 'saying they got the information that the installers would be on site. From that point, I felt this was dubious!
So, Lesson 1 - never pay the full amount to any of these solar crowds until you verify an installation will be done to the specs and quantity!!

2 hours later, Installers came, and went on the roof, to tell me my roof didn't have enough space to install a system as per the quote but could install fewer panels if I agreed. I heard they mention that they always run into problems with arise. I can say this is a regular game this crowd is paying, the refund on the uninstalled panel is peanuts! So I canceled the installation.

Now I am chasing them to refund my $200 deposit, had to make 5 calls and emails, and still no sign of the money coming back!!

Lesson 2 - Don't look for Arise Solar! go with your local trade!
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DO NOT use Arise Solar. Worst solar provider with no customer service

I will never recommend Arise Solar to anyone - basically you pay for what you get.

My solar inverter worked for 2 months and then after an additional 4 months, I wondered why my electricity bills were so high....and it was because the inverter stopped working. Arise Solar organised someone to look at the inverter and advised that a replacement would arrive in 1 or 2 weeks. 5 weeks later and nothing. The replacement inverter arrived a week ago and I have received no call regarding the installation. I rang their call centre (most likely in India) and they were no help at all. I basically have to wait for who knows how long for the replacement unit to be installed.
Arise solar have offered no compensation to offset my electricity bill.
The customer service I have received is nothing less than terrible and I suggest that if you are looking for solar, pay a bit extra and get it elsewhere.
The customer service is horrible and I stress that you do not use Arise Solar
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Well informed installer (ie the fellow who actually did the installation) who looked at our site and made solid sensible recommendations..

Quoatation was good, and even provided an extra discount. They did however ask for an extra $200 for an isolation switch which the installer said was not necessary as we already had one. Refund requested. Installation was very speedy and efficient. Gris connection was achieved without problems. I did have to connect the wifi dongle myself which perhaps the installation guy could have done, but no problem and I can now monitor usage and yield on my smart phone.
Panel rating: 5/5
Inverter rating: 5/5
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Do not do it!

Our inverter has had issues for 4 weeks which we had not noticed. We called 3 days ago to explain this. We were told somebody would call us back in 15 mins and it would be fixed within 2 days; great! No call back. Same scenario at 1pm. No call back! Lots of emails sent, one reply; we are working on it! Replied again, all you have to do is book in a tech to repair, no reply. Called 3 days later, we were supposed to tell you yesterday but did not. Tell me what, we will book somebody in Monday, it will be next week. They do not care, they have no interest in after sales nor customer care. Never again........ Im moving soon and would have needed solar and without this happening would have considered them. We move a lot so your terrible after care service to try to save $ has cost you much more in the long run. Bad business..........
Inverter rating: 1/5
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Smooth Intalation

Choose Arise for the install as the quote was very detailed and covered all the points covered in the check sheet from Solarquotes ( thank you Finn ) . The installer on the day was cooperative with my requested layout.
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Worst, customer service and product ever

Bad company that just wants to take your money before they even put the product in hasn’t work from the get go been nine months now still getting huge electricity. Bills can see that it’s throwing back 32 into the grid giving only giving us five complain to the company again and again and again with no satisfaction promising to send out someone to check it, but can’t get anyone here for 60 days. They were smoking. Just a whole incompetent process from the start till now trying to get somewhere by complaining with them is absolutely useless. They don’t understand anything that you are saying made complaint after complaint. Blaming origin energy origin energy are blaming them have now gone to the appropriate complaints process hopefully get some sort of outcome waste of our $12,000 .
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Poor installation and even worst customer service after they have your money

All was going well so when Arise requested 100% up front for the installation we didn't have any choice, so paid all in advance. There was a problem with solar panels being installed in wrong location - under a large shade tree when there was still plenty of open, sunny space in middle of the same roof section beside rest of the panels.

As soon as we pointed out the problem (almost instantly) the installers completely understood the problem and agreed it was no problem to relocate two end panels to middle of the roof with the rest of the panels. Installers advised the work would need around 1.5 hours but they were running late for another job so would need to return another day. Despite numerous phone calls and emails to Arise nothing's been fixed.

It appears that because Arise already have full payment up front, they have no interest in fixing problems or even replying to customer about issues.

Payment was made to Arise who then engaged the contractors, so Arise needs to own this problem.

If the problem is addressed to a satisfactory manner we'll update this review to a higher rating.

It's too early to comment about the Quality of the system or its value for money.
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Worst solar company

Took then over 2 years to finish the installation, they installed inverter is wrong location (not to code) and after moving it caused damage to brick work which was not fixed. Call centre is located overseas and they are very rude. Don't not use these guys unless you hate yourself.
Inverter rating: 1/5
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Great support

Customer support by Maria was excellent and resolved my app issue
Panel rating: 5/5
Inverter rating: 5/5
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Arise solar

Happy with Marias could not have done it without her
Panel rating: 4/5
Inverter rating: 5/5
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Fantastic service

Maria was excellent. Had me connect to the solar system in a few minutes
Inverter rating: 5/5
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Excellent service

Excellent quote and consult process
Good installation
It would be good to provide a shelter or cover of the inverter because it's located outside.
The customer service was excellent as well except asking this review two times.
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Tech support

I had an issue with the app, called tech support and Maria called me back and sorted the problem straight away!
Inverter rating: 5/5
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Maria was great

Maria from Arise was so helpful she was a easy person to deal with and also very knowledgeable
Inverter rating: 5/5
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Helpful services

Maria was so helpful with sorting out technical issues . Solax is good
Panel rating: 5/5
Inverter rating: 5/5
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Tech help

Maria was so much help with assisting me in connecting my solis inverter to my app on my phone so please with the support
Panel rating: 5/5
Inverter rating: 5/5
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Very good n honest installer and I will recommend it to others

Really good and I will recommend it to others
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