AHE Group Pty Ltd Reviews
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About
AHE Group (Andrew Hanna Electrical Group) is a family owned Australian business with over 22 years of experience in the electrical industry and 10 years in Solar Power Installation.
TCC Solar is a Solar Advisory and Customer Service arm of the AHE Group and together we offer a wide range of services which include electrical and solar system design and installation. We pride ourselves in providing personal service to all of our customers and in always going the extra mile to ensure customer satisfaction.
By the this link you can view the Ross Greenwood (from Channel 9) interview with Andrew Hanna from the AHE Group
https://www.facebook.com/9NewsSydney/videos/674507849561581/
We were also picked by one of the largest distributors of Solar Products. They have access to over 100 installers and they chose the AHE Group to install their own system of 330 panels – 100kW in size. You can view the 100kW install, completed in March 2018 by the following link:
https://www.facebook.com/ahegroup/videos/932379930273414/
The benefits of going with AHE Group:
ü Owner Installer - No sub-contractors
ü Installer experience – installing Solar for over 10 years (as at July 2018)
ü Short lead time between order and install – within 2 weeks from order confirmation
ü Positive reviews on the Internet and customer testimonials are also available direct from AHE Group
ü Great Value for money
Following are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $9,500 - $12,800 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
AHE Group Pty Ltd Reviews (148)
Show Most Recent reviews from All time
Average Scores
4.5/5
Value for money
4.7/5
Quality of System
4.8/5
Installation
4.8/5
Customer Service
- 5 star 69
- 4 star 77
- 3 star 2
- 2 star 0
- 1 star 0
18 September 2024
28 August 2024
Answered a lot of my technical questions without complaint.
Sales and quoting was easyInstallation - neat and tidy, and left me without any cleaning. They also replaced two cracked tiles, and one they cracked (I had spares)
Customer service has been good, as was the followup around getting a smart meter installed from Energy Australia.
29 May 2024
Easy quick
Customer service rep was polite, easy to understand and explained the options well. Follow up was good with the rep giving some ideas to cut electricity bills. Had 2 problems with the switch board but they were dealt with very quickly. The owner help to connect to the app. Installation was quick and clean.
18 May 2024
Original Review on 01-02-2023:
AHE Delivered.
Firstly I should say they we had an existing small solar system that was installed in the first days of the 62c / kW FIT that saw the 2.5kW system pay for itself within ~5 years. But since then the surroundings changed with large trees to the NE casting early morning shadows that delayed any generation over a few watts until sometimes as late as 9:30AM. Before I sought proposals I had done a lot of reading and was pretty sure of what I was after but having said that I learnt from all Companies during the initial discussion phase. The final requirement I gave to all Companies was for a micro inverter solution of ~10kW which was going to be limited by the roof and aforementioned shadowing.AHE provided a very good proposal at the best price. I don't believe in a war of quotes so asked all proposals to be their best one off offer as I would not play off companies against each other.
When AHE arrived on installation day there was quite a bit of discussion standing on the roof to finalise the layout but I was very happy with the final agreed solution. Now that it has been running for ~5 days I am very impressed with the generation as the bigger spread of panels over the roof, the much improved panel generation over the 2006 panels they replaced, and the use of microinverters that limited the impact of shadowing, has seen output not far short of the theoretical maximum - weather permitting.
My remaining question is what I do with the Controlled Load 1 as this is unable to be fed by generation without moving the load to General Usage at the higher Grid Rate.
In conclusion AHE gave the best price by a significant margin and delivered a 1 day quality install.
16 months later we asked Colin: "Are you happy with the performance of your system so far?"
apart from generation the install has survived high wind and rain storms with no problems. no leaks into ceiling cavity. no panel movement or other mechanical problems,15 March 2024
Original Review on 16-05-2023:
Great installation and informative Salesman
The Salesman was very helpful and knowledgeable. I had done some homework first so knew if I was being led down the garden path. In this case I wasn't. I asked many questions and all came back the same as my research indicated. The installers were very punctual and professional. I asked a number of questions of them too and they also passed my Tradies tests. I had some post installer questions after I had some data feeding into the app which were promptly answered and they also sent me some links to assist with using the system better. All up, I would not hesitate to use this company in the future.10 months later we asked Kevin: "Are you happy with the performance of your system so far?"
The system is great. Tips to buy and setup the optimum system:- Get at least a 10.2 kW system. Anything less and you will be disappointed later. As electricity prices go up, your payback time reduces.
- Remove your offpeak circuit and put your hot water tank on the solar circuit.
- Buy a smaller hot water tank. 160 litres is ok for up to 4 people. (Look at Heat Pump if installed outside - Cheap as!!!)
- Have a 2400w heating element installed in the tank rather than the 4800w default. This will ensure the solar capture will most times be sufficient to reheat the tank. The larger element will often need to use power from the grid as well.
- Install a timer on the fuse box so hot water is only heated during peak solar times.
- Turn timer off when you go on holidays. No need to heat water when you are not home.
- Since installing solar, in the six months before removing offpeak, I paid about $460 for electricity. In the 4 months after removing offpeak, the electricity provider has paid me about $45 and I have paid nothing.
16 January 2024
Value, Quality Install, Reliability and backup
I got a recommendation from the neighbour across the road,Andrew from AHA offered advice that was clear and easy to understand. He explained and talked to me logically about the advantages of Enphase and whether to add a battery or not.
The price was not the cheapest for a 12.8kW system, but about the cheapest for Enphase, I have had lots of trees and variable shade throughout the days.
Their attention to detail and care during the installation, including the cleanup, was excellent.
So far, the system is doing exactly what I expected and continues to prove its value.
Panel rating: 4/5
Inverter rating: 5/5
26 October 2023
Consultative approach, professional installation
Paul (sales) wad not pushy and took the time to answer my many questions. Price per kWh was less than all comparable options I looked at. Installation team was very courteous and knew exactly what they were doing.28 August 2023
Great value for money and reliable
I'm delighted with my new solar panels! The team's expertise shone through from consultation to setup. Paul provided excellent support from the initial consultation to after sale service, and Andrew's installation crew was impressively efficient and tidy. They completed the setup in just a day. Hats off for a fantastic job!28 July 2023
Excellent service and installation - do it once and have it done right
Very happy with the service and product.Other 5 star rated suppliers quoted a higher installation cost for a smaller system or two day installations for my 'difficult' roof.
Andrew's team provided better value with their quote and completed the installation in one day.
On installation day Andrew assessed the roof and advised a different orientation for better yield, even though it will increase the difficulty of the installation.
The installation started as planned and the team tidied up after the installation, grid connection was organised for us.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 May 2023
Original Review on 22-07-2022:
Excellent company
Both Smart Solar and AHE gave good quotes. The reasons I chose AHE was the excellent information provided by Paul on the initial call and the ongoing response to any questions I asked. I also checked the reviews/testimonials which were very positive. The panels they were using (Trina) were in your top 5 picks. Andrew and the install team were friendly, helpful and efficient and all went well despite the threat of rain. All paperwork, connection etc was taken care of on my behalf with no problems. AHE is an excellent family run business that I would happily recommend.I found Solarquotes to be extremely helpful when I began researching Solar and felt more informed when approaching the companies that were recommended by them. Overall a positive experience. Rod Firth
10 months later we asked Rod: "Are you happy with the performance of your system so far?"
Yes I am very happy with the system and the great reduction in our power bills17 March 2023
quietly brilliant, excellent installation and results
A newbie on solar. I got quotations with at least 10 installers before making the deal with AHE. unlike other installers, I don't like the way they do business actually, more than 50% of quotes asking for a "refundable deposit" to secure the "offer" on the same day, high pressure on customer, or just make me feel that they just want to sale their products not care too much the cost, or some quotes sound too good to be true.AHE stands out of the rest. Paul gave me quality information and never push me to sign anything, and I said I want to install battery as well. with the his suggestion, battery would not be financially beneficial on my case, while others purely want to secure to a sale. And Paul never call me back to follow up, kinda never push me, ALL other installers doing so a few times.
On installation date, Andrew and his team came on site early. the job was done neatly and system up and running on the same day. very happy with the result. I export more than I use, already have credit in my electricity bill. I can turn on my pool pump even at rainy date.
Thanks alot, AHE
Panel rating: 5/5
Inverter rating: 5/5
28 February 2023
Made it easy
AHE Group made it easy from the start. Quoting and explaining the quote and what materials to be used and any options that there was available. Installation was done in no time on the day very professional and clean friendly.All was ready to go in no time and they organized the connection to the grid and that was it. Value for money and no hassle.
Thank you.
17 January 2023
Good installer, quality system
Ahe was a good communicator, installed using their own labour and have good advice on the right type of system for our particular property. The system is working well a month later and we are pleased with thr process and outcome.Panel rating: 5/5
Inverter rating: 5/5
05 December 2022
Smooth quote and install from start to finish
I thought Paul's personal and customized approach to the quotation step was exactly what I respond to. Great work Paul!The install date was schedule for a week or two after accepting the quote.
The install happened over a single day and communication before, afterwards and during was professional and clear. The install crew was very efficient and the system was producing power by the end of the day. I got setup on the Fronius web + App interface very fast and that was it!
As a data nerd, I've enjoyed trying to optimize my usage with my production but the normal running of a house with kids makes that very challenging to get as high as I want.
I would recommended Paul at TCC solar to friends and family no bother. Thanks!
Inverter rating: 5/5
01 November 2022
Brilliant Installation Team
AHE Group were brilliant from start to finish. Paul was prompt supplying a quote and very helpful answering all my questions. Andrew and his team did a fantastic job with the installation spending time moving my tv aerial to give the best result, and the office staff did all the paperwork with the energy supplier to make it a seamless grid connection. We actually started making money mid afternoon on the installation day as they connected the system to the grid. Would highly recommend AHE Group to anyone considering getting solar, they arrived on time and left the site clean and tidy. The monitoring system they install is also fantastic as it allows you to see in real time what you are producing and when to use high energy appliances. Very happy with the total package.13 October 2022
Straight forward without the hype
Paul was friendly and didn't push for a particular setup listening instead to what we wanted to achieve and designing the system around that whilst being very mindful of pricing. When it came to the install, the team were punctual, polite and completed the installation in the prescribed time.23 September 2022
Quality outcome from a local supplier
Sales / quoting process was done very well. Fully explained the technical details in a way a layman could understand and walked through the quote and recommended solution options to put me in the best position to make a quality decision.Installation was perfect. Turned up right on time, all done in one day with a great looking finish to the units. Not a skerrick of rubbish left.
The AHE office team sorted out all the paperwork and details with my retail provider and with the Electricity supplier.
28 August 2022
Very professional
Everything was done in a professional and punctual manner.Inverter rating: 5/5
30 June 2022
Very easy company to deal with
The sales staff really took the time to explain everything and answer any of my questions. There was no pressure sale and the system was able to be installed within a couple of weeks. I would recommend AHE to anyone.04 December 2021
Excellent Customer Support. Professional Installation. System Works Perfectly!
I made initial enquiries with 5 solar companies, but discounted 2 right up front because they did not use their own installers and seemed to be internet based without an actual physical location. Be careful of this type of company, even though they may offer the cheapest quote, as they may not be there when you need service.Of the 3 I obtained detailed quotes from AHE Group was BY FAR the best. Paul, the head of the sales, liaised closely with me in determining the best system for my place, promptly answered queries, and provided a competitive quote for a 13.2kW solar system of 33 panels and with a 12.5kW Fronius 3-phase inverter.
Although it rained on installation day, Andrew and his team were able to install the inverter and all the brackets on the roof, then came back 2 days later when the rain stopped to finish the job. It should be pointed out that Andrew is the owner of AHE Group and does all the installations himself with his own installers. I am told that nothing is subcontracted out to other installers.
The system has been installed for about a week and it is working perfectly. AHE also supplied a smart energy meter (Fronius EMU). This cool device connects your system to the internet and your phone App, showing the power generated, your consumption, and how much power is being sold back into the grid. at any given time.
On a sunny day the system generates close to its full name plate capacity, and even on a grey, gloomy day as shown in the photo, my system is generating 5.1kW of power.
In summary, I could not be more pleased with the entire solar installation process. Save yourself a lot of anxiety and just ring Paul, he's very knowledgeable and will propose a system in no time!
Panel rating: 5/5
Inverter rating: 5/5
02 November 2021
Another review that should be read in context
I was happy with the service I got. Salesman was not pushy, which is a big plus. I had to to prompt him once to keep things moving. Other than that- a very positive experience. Work was done over 2 2 days- as opposed to the advised 1 day, however it was a difficult job due to being a steep roof. Overall, I would recommend AHG Solar as they were professional, courteous, prompt and removed all rubbish. They responded to my requests and I can be a bit picky but they still met my needs and I wouldn’t hesitate recommending them.02 October 2021
Easy quick and quality
AHE have great online reviews on Facebook and whirlpool forums having used them I can tell you it’s all deserved.The team configured a quality solution and then installed in quick time. Everything’s was easy from the quote to the equipment decision to the install and the configuration change raised for my smart meter.
I’d absolutely suggest you at least talk to them to get a quote and you won’t be sorry if you go ahead. I defiant recommend them.
Panel rating: 5/5
Inverter rating: 5/5
22 August 2021
AHE Solar
Professional and honest advice to help make the decision. On site inspection to explain best options. Highly efficient installation team followed by easy to understand operating the system and arranging everything with AGLPanel rating: 5/5
Inverter rating: 5/5
04 August 2021
AHE all round great team
The process from start to finish couldn't be faulted. The process of obtaining a quote was easy and quick, the staff took their time to explain why they had configured the system the way they had and answered all of our questions no matter how silly. It was obvious they had put a great deal of thought into the configuration even recommending against a configuration that would have cost more. The team were constantly in contact and the install team arrived spot on time and again were very professional. They took the time to go through the system and explain what would happen through the day. The team were very tidy even replacing some broken roof tiles I didn't know about. This same level of assistance flowed through to the after sales service where everything was done for us for the credits and system connection. They were even keeping an eye on the system coming out the following day as one of the panels wasn't registering (loose wire) and fixed it before we knew there was a problem. All round a great team and I would recommend them to anyone.30 May 2021
Trustworthy, no BS local solar business
Great dealings all the way through with AHE.On time, explained things very well and suggested clever solutions on roof pitch and panel placement.
Installers in time, very tidy and all working as promised 5 hours after starting after installing 32 panels.
back office support all efficient and friendly.
Feel very comfortable and confident in recommending AHE.
Inverter rating: 5/5
24 May 2021
Good all round experience
Quoting process was straight forward, sales provided a recommendation but also were happy to accommodate any requests or questions I had.Installation was really quick but still neat and well done. Installers were on time and polite.
The company organised the grid connection and contacted me letting me know what would happen.
Inverter rating: 5/5
28 April 2021
Great sales/installation team with high quality products
From the first quote to the final installation of the roof solar (plus battery) the team at AHE were very professional. I actually went back after the first quote to also have a battery installation recommendation/quote and both Paul and Andrew came back to me with a set of suitable options for my solar install. Happily recommend AHE to anyone looking to install solar in the area.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 March 2021
Simply great Job!
Professional team very polite, on time and clean no mess.They managed to finish the job even when it was raining.
The perfect solar installation process. I highly recommend dealing with AHE Group especially Andrew the boss for his professional advise and doing the best job for you and Paul when choosing the right solar plan.
Thank you AHE for making our solar installation experience so great.
24 December 2020
Original Review on 24-04-2020:
Great work, a painless and professional install.
The sales/quoting process was very good. They took the time to do a site inspection so they could quote accurately and get it done.The install went very well. Turned up and did the work on the agreed day, easy to talk to and they cleaned up.
Organise conenctions and also submitted paperwork for a update to smart meter. AHE identified a issue with the install and came out to fix it straight away.
8 months later we asked Craig: "Are you happy with the performance of your system so far?"
Ok15 November 2020
AHE Group / TCC Solar
Once I decided to use AHE Group for my solar system everything went as planned.From the small deposit required to the after sales service going through the Fronius app so I could understand how my system was working.
The install guys turned up the day & time they said they would & left almost without a trace that they had been there apart from what they had installed.
If the system gives me the savings I had it installed for then the process will have been first class.
23 October 2020
Great customer service, installation and post install support
I recently had a 10.8KW Solar System installed by AHE Group at my property. I highly recommend AHE Group's services for the below reasons.- To start with Paul and Julie were amazingly helpful. Julie ensured all the paper work are done on time and to precision. Paul took his time to explain every bit of detail which helped me understand my options. Paul was always available to answer all of my questions. Paul kindly offered to even doing a Skype call with screenshare to show various panel configurations and layouts to make the best use of our roof space.
- On the install day, Andrew, Majid and team arrived at the promised time and finished everything not just in a timely manner but in an efficient manner. Andrew is very knowledgeable and insightful. He is a guy who really knows the details of what he is talking about and what he is doing. Everything was cleaned up after the installation.
- The support extends beyond just installation to quality after install support and service. For many customers, this is a crucially overlooked component of a solar installation particularly when the focus is more on payback periods and rebates and returns. Solar is a long term investment and you want to partner with the right folks who just dont install and disappear but who are there to support their customers throughout the lifetime of the system.
AHE ticks all of the boxes for me and I highly recommend their services.
Panel rating: 5/5
Inverter rating: 5/5
20 October 2020
Max system (10.36)kw south 20 panels, west 8 panels ,very professional installation in1/2 day extremely happy with result.
I was skeptical at first as we have pool heating on the northern roof and AHE suggested a large system on the southern roof (20) panels and top up (8) panels to the west. The installation was done 2 weeks after we signed up as promised and it took their team just over 4hours to complete the project very cleanly and without any issues.We have just today had our “Smart Meter" installed and look forward to our first bill. It was interesting to see the meter going in reverse just as fast as it previously went forward. AHE organised everything on our behalf with just 2 or 3 phone calls.
We are delighted
Roslyn & Terry
15 October 2020
Awesome people to deal with .. great at making solar understandable , really happy with the whole team from start to finish ..
They did everything .. they couldn’t help me enough .. great value for moneyPanel rating: 5/5
Inverter rating: 5/5
06 October 2020
Excellent installation - very responsive to customer needs & great communication!
This was a very efficient installation! The salesperson was extremely thorough & informative! The installation occurred on the nominated day & was completed without any problems! The customer service was great - not only throughout the install but also in helping to organise the grid connection! Would thoroughly recommend the AHE Group!Panel rating: 5/5
Inverter rating: 5/5
16 August 2020
Trouble free solar installation
AHE Group Pty Ltd,Are a wonderful organization providing solar power installations to the highest quality and trouble free solutions.
It started with the first phone call to Paul, with his explanation of the type of panels and inverter required to service our property now, and well into the future, I felt quite confident that Paul not only knew the right product for us, he sent me a detailed quote with all the information required to make our decision to go ahead.
On the day of the installation the electrician Majib explained how the feeds and the way the meter box would work,also Andrew and his team worked professionally with the installation and after cleaned up the the property perfectly.
Julie at the head office organized the smart meter from our electricity provider and sent me all the paperwork needed to be filed, we did not have to deal with anything, AHE Group have done everything.
Finally once the installation was completed, Paul spent a lot of time with helping me understand the online readings, of how much energy we were creating, and what we were earning back to our energy supplier.
I have found my experience with AHE Group Pty Ltd, trouble free, professional, top quality and I would strongly recommend them to you and my family and friends.
Mario & Cheryl Bellizzi
Beverely Hills
Inverter rating: 5/5
12 August 2020
Original Review on 10-12-2019:
Friendly and efficient installers and advisor. Great service and competitive quotes.
Sales (Paul) was prompt and happy to explain the options available and answer any of our questions.The installers were very friendly, efficient and tidy. They arrived on time and discussed the installation before starting to ensure we were happy with the location of the inverter and solar panel arrangements.
Friendly Customer service, Julie arranged the documentation required for the grid connections and provided copies of all the certification and compliance test results.
8 months later we asked Peter: "Are you happy with the performance of your system so far?"
The system has performed exactly as expected and provided cost savings to our electricity bill and helped us to more efficiently use our power consumption.16 July 2020
Good price, prompt and efficient installation
Good price, prompt and efficient installation. Neat installation of new inverter below the inverter they installed on a 4kw system in 2012Panel rating: 5/5
Inverter rating: 5/5
21 May 2020
Great problem solving
My roof is a weird shape and I have a large tree which I refuse to prune. Terry found a way to fit a 6.6 kw system on my roof and recommended micro inverters, which means that even if only half the panels are in the sun, those panels will be working.I chose to have AHE install my solar system because the information they provided was clear, the product was quality and flexible for my situation, the warranty was comparable, and the price was more affordable (To other quality companies). Terry was helpful and responsive.
The installation was smooth, the team was friendly and hard working, and it was done within the day. The panels look great, and I love seeing the power being generated on my phone. My only complaint would be the need to walk around my house picking up little bits of cable and plastic.
I would recommend AHE if you are looking to put in a solar system.
18 May 2020
Best out of 3
One company never contacted me in person, only sent me quotes via email without even ask my requirement, didn't bother ringing them.Another had typical sales style, trying to scare me off by saying what warranty they offer and other company don't, and my system will fail and no one will be there for me, don't like it.
AHE is good, responsive, answered my question to their best knowledge (technical ones)
19 April 2020
Reliable and extremely helpful even after installation
Quoting was exact, installation flawless great customer service. Post installation, service to attach wi fi and contact energy supplier was great23 March 2020
Hassle free and effective Installation
Quoting process met all our needs as we had a pre existing system to be removed. Installation problem - wrong sized clamps but promptly resolved at installers’ cost. Workers very polite, cooperative and reasonably quiet. Met all requirements to make holes from previous install at waterproof. Did leave a bit of mess around. Grid connection and explanation of wifi smooth and effective.29 February 2020
Very happy, satisfied customers
We had a couple of unfortunate experiences with a some door knockers, then we found the Solarquotes site and evrything changed, for the better.I contacted staff at Solarquotes on a number of occasions, seeking advice after the rather unpleasant experience with the door knockers. My e-mails were responded to in a very timely manner and advice provided very helpful.
Requested three quotes and settled upon AHE Group, for a number of reasons, predominately the professional and mature advice provided by Paul Singh.
Paul demonstrated incredible patience answering my sometime silly questions. His experience and ability to cut through any BS and deliver advice and info. in an easily understood manner, made to whole purchase process painless and instilled customer confidence.
Paul was ably supported by Julie in administration, who tended to the paperwork and negotiated with the service provider.
Installation team, led by Adam turned up exactly on-time - carried out the install in a very professional manner
Both Paul and Julie were always available throughout the process either by phone or e-mail. Paul actually returned calls up to 8pm.
Post install and upon receiving 1st elecricity bill - Paul again provided very helpful advice, thank you!
Panel rating: 4/5
Inverter rating: 4/5
08 February 2020
Original Review on 13-06-2019:
The company handled all the relevant paper work, turned up on discussed date all finished by 2pm helped set up the Wi-Fi monitoring.8 months later we asked Jack: "Are you happy with the performance of your system so far?"
Yes it has.29 January 2020
Original Review on 26-04-2019:
Installers came on time and cleaned up after themselves. Because my NBN is right at the back of the house they fitted WLAN from the router to the invertor. The sales rep also did all the required paperwork for my electricity supplier. Would certainly reccomend them9 months later we asked Les: "Are you happy with the performance of your system so far?"
Yes, especially after Origin Energy got their act together, it took nearly 6 months from install. Just got my credit for this last quarter and I am $355 in credit. I am retired so I run all my appliances including the air conditioning (ducted air) do the washing & cooking when the sun shines. Apart from the floors, the walls and ceiling are insulated.09 January 2020
Fantastic great honest people.
WELL, all I can say I'm so glad I had AHE to install my system. I was on the net and found Finn Peacock who sent me three repeatable companies in my area, one of which was AHE. As when you are looking at things you don't know a lot about you can get easily confused.I spoke to Paul and he sent me a system for me INVERTER and PANNELS and all the specs on them without any pressure at all, after a lot of looking on the NET and a quite a few phone calls to Paul decide to go ahead with the installation, but I was worried about the attachment to my cliplock roof so Andrew the installer out to my home within a couple of hours, and it was exactly what I wanted.
So got the ball rolling. They came out TWO weeks later. (No sub contractors) They arrived at 0700 and were all finished by 1300 taking very much care in there workmanship. They even fixed up my main board set up the Wi Fi and shown me the operation of the system.
It didn't finish there. Paul rang and his wife Julie helped me set up for the installation and documents for my smart meter as well as filling out the extra warranty on my inverter. THis was done at 7PM I was overwhelmed that Paul and Julie were so dedicated. It's been 18 months since I have had it installed and still ring them both with any questions. I consider them as good friends that I haven't even meet them in person.
WELL DONE GUY'S WOULD RECOMMEND TO ANYONE.
Ron
Panel rating: 5/5
Inverter rating: 5/5
24 December 2019
Great team to work with. Paul and Julie in the front office were friendly and efficient to deal with. Andrew and his team of installers were on time, efficient and cleaned up after themselves.
Sales and quoting process was fast and efficientNo problems with the installation.
Grid connection was organised by AHE
First class customer service.
Panel rating: 4/5
Inverter rating: 4/5
23 December 2019
Reputable Honest Company ran by experienced staff
Paul was able to provide an honest, fair quote upfront without myself having any sales history.Advised I reached out to the group because my father had a great experience and has installed 2 systems since.
Paul was able to organise install/running within a week due to a job cancellation with the team turning up on time and completed by mid-day. Clean install with no mess left behind.
I was unable to stay behind for the demo of the app and set up due to commitments but Paul was happy to organise another time that suits. He was very thorough, knowledgeable and patient throughout the entire process.
Extremely happy with the work and values of everyone in the team. Will recommend too many friends and family.
Panel rating: 5/5
Inverter rating: 5/5
20 December 2019
Excellent solar purchase and installation experience from AHE Group. Highly recommended.
Let me start out by saying that I'm not the sort to write reviews normally. This experience was just so good I had to recommend AHE group so everyone gets a chance to enjoy what outstanding customer service, purchasing experience and installation is like. I only wish there was more of it these days.The sales process was excellent, Paul took a lot of time to explain the options available for panels and inverters and solar power in general. No pushy tactics, very calmly bought me up to speed with what i needed to know and understand. Paul managed my expectations throughout and I was very comfortable selecting AHE in the end compared to all the other 'experts' i had spoken to when shopping around for my system.
The installation was just as good. Andrew and his small army of installers were very polite and efficient. Andrew took a great deal of time to understand my power usage requirements and discuss panel placement. All the installers work was very neat and tidy and they all cleaned up after themselves. Very professional.
The post sales support was excellent also. Paul was back on the phone the next day to make sure i was happy with the installation and step me through the online monitoring portal and to provide advice on how to maximise my power usage from solar.
The extra steps from AHE in general were amazing! Things like making sure I understood the best way to use solar and how to get in contact with AHE or vendor support if i ever need it, even how to set the tarrifs correctly so the monitoring system correctly calculates my costs and credits. The grid meter forms were all filled out and arranged with the provider.
I would highly recommend AHE group for the supply and installation of your Solar, if only everyone was this good at customer service and what they do.
Panel rating: 5/5
Inverter rating: 5/5
19 December 2019
AHE TCC solar
Paul and Andrew lead a team of professional people who are dedicated to their work. The initial phone calls and quoting process to installation was excellent. After sales service has been great. I would recommend this group to anyone seeking a quality install with a reasonable price. My experience has been of the highest standard.Panel rating: 5/5
Inverter rating: 5/5
13 December 2019
Great experience from start to finish.
Truly professional team. Was a bit concerned about doing everything over the phone and through email as I'm a bit old school and like to see the people I'm dealing with. These concerns were unwarranted. The quote process was handled by the very patient and knowledgeable Paul. He was not pushy, answered my many many questions over an extended quote vetting period and always returned calls and followed up on any answers he could not reply to straight away.The installation went smoothly. Andrew and his team were punctual and polite. They were very accommodating with my requests for inverter placement and kept me in the loop with any decisions that needed to be made on the day. They left the site looking exactly the same way as it was found and also answered a few technical questions I had which helped me feel like I had made the right decision on which system option I decided to install.
Follow up and paper work through Julie was a pleasure and the net meter was installed ahead of schedule and I was up and running making those sweet solar dollars just over two weeks after install. Paul also took a great deal of time and patience when guiding me through the online Fronius application features which are a great feature and help you maximize your investment. Not sure my wife agrees though as she finds it very annoying that her pesky husband is upsetting her routine as to when things should be done. I'm sure she will come around when she see's the next couple of bills.
In summery. Relaxed pressure free quote, great tradesmen and terrific follow up. A truly professional team with exceptional focus on customer service. You cant go wrong.
Panel rating: 4/5
Inverter rating: 5/5
Satisfied customer
I’d received a number of quotes and spoke to a few salespersons. I also had researched what I wanted and didn’t want.When the quote from AHE group came through with our requirements I accepted it.
The delivery and installation was very good. The people who did the job knew what they were doing, asked questions, answered questions and were good to deal with. When they left there was nothing for us to do except become familiar with new equipment which was well explained.
AHE basically did everything, the only surprise was a charge from the wholesaler for the change and the retailer who added their cut. This I checked on and the retailer was a little apologetic but said it was really a record keeping charge?! It was only a few dollars so I wasn’t overly concerned.
I would recommend AHE group and would use them again without hesitation.
Panel rating: 5/5
Inverter rating: 5/5