Always Energy Pty Ltd Reviews
About
29/02/2024, We have been advised that Always Energy Pty Ltd ABN 11 628 845 858 has restructured and the new entity Big Bila Energy Pty Ltd ABN 66 674 473 762 will honour any existing contract and warranty periods. The contact number and operations head office have stayed the same to assist in this also.
Always Energy Pty Ltd is a Solar Power Installation company based in Port Macquarie NSW. Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $4,500 - $5,100 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Always Energy Pty Ltd Reviews (28)
Show Most Recent reviews from All time across Australia
Average Scores
4.3/5
Value for money
4.3/5
Quality of System
4.2/5
Installation
4.1/5
Customer Service
- 5 star 7
- 4 star 16
- 3 star 2
- 2 star 2
- 1 star 1
View Timeline
26 August 2024
23 June 2024
Original Review on 28-08-2023:
Excellent experience overall
Received a contact email very quickly. We discussed my needs and the options available by phone and shortly thereafter I received a comprehensive info package and quote.We arranged an installation time that suited me, rather than the company. The team arrived on time (a miracle in this area!), and were proactive in making sure the process was painless. Both technicians were super polite, invited questions and gave me options where appropriate. The whole process took only four hours and they cleaned up nicely before leaving.
After-sales service included their staff forwarding all the necessary paperwork to Ausgrid etc on my behalf and fine-tuning the Fronius backend. I had a couple of questions about how to get the best out of the system and future battery portions, and these were answered quickly and comprehensively.
Always Energy are super professional and provide an outstanding service at a very reasonable price. I recommend them most warmly.
10 months later we asked Andrew: "Are you happy with the performance of your system so far?"
The system is performing better than I had hoped for. I haven’t had a power bill in nine months, so after another three years or so it will have fully paid for itself … I’ll be reaping the benefits for many years to come after that.20 June 2024
Original Review on 23-08-2023:
Very functional
Installers were always early, and concentrated on the job. Very helpful with information on the Inverter Controls, and the paperwork following installation. They also took care of the grid connection paperwork.10 months later we asked Neville: "Are you happy with the performance of your system so far?"
Yes, the system has been good. It has actually exceeded my expectations, and I find that I am always in financial credit.13 March 2024
A very pleasant experience via a very customer focused organisation
From the sales to the installation communication was extremely good and this was a very pleasant surprise. Melissa from the sales team was quick to follow up on the questions that I had and Jose on the Operations side worked hard to keep me informed on the instal schedule. My initial instal date was moved and this was a minor annoyance but Jose was on to it to ensure that the instal was locked in a week later. He followed up to ensure that things were on schedule and reassure me. I have installed several units over the years on my properties but Mitch and Zac were the best of the installers I have experienced. Mitch was communicative , knowledgeable and professional. A very good experience and top marks to the Bila (Always) Team.Greg M
Port Macquarie
Inverter rating: 5/5
21 December 2023
Genuine local company
Great experience. Unlike the "Marketing Companies" that try to sell you crap systems this company listened & gave great advice. Old school values with old school service. My mind is at ease as they are genuine trustworthy people who are going to continue to build a great name for themselves in the industry. I can not speak highly enough of them & I'm extremely happy with my system. I chose a quality system & their pricing was equal to or better than many other quotes I received.Panel rating: 5/5
Inverter rating: 5/5
07 December 2023
Waiting on next Bill
Quick service smooth Install ,Waiting on Follow up on Teething trouble with Monitoring Inverter Hopefully Sorted Soon .Inverter rating: 3/5
04 December 2023
Good blokes, good job, helpful.
No one came out to my property to quote in person, all done by Google earth. I don't know if this normal practice or not. I think it is as no other company's came out either.Initial communication was good., but settling on an install date was bit undecisive. I called them several times for updates. Finally called to say install would be the next day, a week earlier than discussed, so I was very happy about that. 3 weeks after deposit paid. I would have liked to be contacted a bit more for updates.
They 2 guys that installed were great. Got stuck into it and seemed to really know their stuff. very helpful and explained anything I wanted to know.
Over all. I am very happy and would recommend them.
Panel rating: 4/5
07 November 2023
Happy Homeowner and Great system
The whole process was easy and stress free. I found all the companies solar quotes recommended were easy to deal with, professional and there was no hard sell tactics from anyone. All the quotes were reasonably close and I had all companies quote on exactly the same components so it was apples for apples. It came down to supporting a local company who had a great business model, service, communication and warranty. The installation crew were friendly, professional and worked very hard and did a great job and cleaned the site on completion. This was a replacement/upgrade from an old system so everything was already in place with the electricity company.Panel rating: 5/5
08 October 2023
Satisfactory Installation
The service provided was prompt and efficient from quoting stage right through to the installation. I was hospitalised during the installation but the whole process was seamless. Other residents of the village where we live who also used Always Energy and all seemed equally satisfied with their service.01 October 2023
Reliable
Matt was easy to deal with. Organised an install date less than 2 wks after making a deposit. The install crew Doug and the boys turned up and done a flawless job. Went beyond my expectations to do a thorough job. Well pleased and would recommend this company.Inverter rating: 5/5
06 September 2023
Always energy failure
They told me what I wanted to hear, however they lied on one occasion stating the installer would be someone from their company, secondly they did not disclose that there was an export limitation of 5kw in my area, and now they will not answer my calls.Installation was ok, although one of the strings had not been connected properly and system was not operating correctly
Customer service was ok up until I had issues with system. I now have to go to fair trade and I will be seeking legal advice
Panel rating: 3/5
Inverter rating: 1/5
Supplier Reply:
Hi Murray,It saddens Always Energy have received its first (and last) 1 star review. It is unfair to leave such a review considering we have met your every need and gone above and beyond to please you. We have confirmed on 6 separate occasions over 3 weeks your solar system is producing within the ranges explained and sent to you in the sales process. It was clearly explained to you Always Energy has contractors who exclusively work for them. It is better business to have CEC professionals who have over a decade experience in installing solar systems.
Post install, to address your concerns, albeit we explained to you the system is working fine, we had our technician come back to site to confirm the system is working within its capabilities. Still not satisfied, we also had Sungrow conduct external diagnostics to confirm your system is fully functional. Following this, we have sent you aggregated kwh's data to further confirm your system is fully functional and producing within its expected kwh ranges.
Always Energy pride itself on its post sale service and have a lot of integrity in business, this is why we are NETCC certified. A qualification which is approved by the governing body in solar which audits a business, costing a few thousand dollars, to confirm they abide and adhere to best practice for their customers related to solar.
Your review is unfair and unwarranted. Albeit, we will continue to monitor your solar system remotely and should we see a drop in production we can complete a warranty claim with Sungrow on your inverter.
Regards,
Matt - Always Energy
05 September 2023
Tidy system
Punctual on all aspects from quote to installation . Easy to deal with. No pressure to buy.Panel rating: 4/5
Inverter rating: 4/5
19 July 2023
Excellent people to deal with - quality install
Matt was great to deal with and went the extra mile when I asked questions regarding 3 phase inverters.Phil and the crew who performed the install didn't cut any corners. I will be recommending Always Energy to my friends who are considering going solar.
18 July 2023
6.6 kW System
Quote process was good. Roof photo with suggested location of panels was helpful. Installer complied with request to place panels away from roof edge. 2 workers worked efficiently & looked like they knew what they were doing. Appreciated organisation of grid connection by Origin contractor. This was done very efficiently.16 July 2023
Would not recommend this company
Quick to send out bill for deposit and final payment.Have been contacting them for months regarding our WiFi system not working,and panels have been placed over ridge capping,which can potentially void our warranty.
I should not have to be the one chasing them up.
Would not recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
14 July 2023
Can't Recommend This Company
The sales process was OK and they were fast in getting the bill for the deposit and the final payment out so they could be paid. The install date was postponed twice with very little notice provided. The second time it I was given less than 24 hours notice that it would be delayed again. The day before they had confirmed it would be fine.They ended up using a local electrical contractor to do the work and gave them the incorrect information. The guys who actually did the install have done a fine job but unfortunately they don't usually contract to the solar sales company.
It would also be good if this company and others actually detailed the steps and processes that have to occur once the installation is completed. Don't think because the system is running your on solar. It may take up to 5 weeks to have the next two steps completed. These are done by the retailer and the energy provider and not the company you purchase the system from. But it would be good if they actually told you these additional steps as part of their sales process.
No, I would not recommend Always Energy
Supplier Reply:
Hi Mitch,Thank you for your feedback. We use this to ensure we can always better our business practices. Unfortunately in this case the entire sales process from initial sales call to solar install for you was followed. We clearly explained the solar process, and as a NETCC approved government body are required to do this.
The only hold up was our installer having to go to hospital for personal issues, and we explained to you this delay, which was turned around relatively quick.
In the future if you have concerns or do not listen to the process please confirm with our CEC approved terms and conditions which further state the install process.
Kind regards,
Matt
26 June 2023
very Satisfied
Sales and quoting process was very good and informativeInstallation went well - very polite and punctual - kept informing me how far away they were before arriving
We had a different way of interpreting expressions like "ready to use" - I thought "ready to use" would mean it was ready to start exporting KW however what it meant was "ready to use once meter was replaced"
I have contacted the company to change over the meter and have a date for installation - my only disappointment is the solar system will be installed for 21 days before the meter is replaced and the system can actually start operating and exporting KW.
At all time Always Energy have answered my emails promptly.
13 June 2023
Happy little chappy
Did the work within a week of accepting quoteInstallers worked non stop.
System operating very well since.
Inverter rating: 4/5
30 May 2023
Great solar company
Always energy were great to deal with. Spoke with the owner himself to discuss my needs and he was fantastic. Always quick to respond and willing to listen. Had a minor issue that was resolved quickly. Appreciate it! They took care of everything, all the paperwork and the grid connection etc. Made the process easy for us normal folk!23 May 2023
Great job
The purchasing process was easy they were very helpfulPrice was not the cheapest but was competitive
Installation was quick and efficient the installation crew were friendly and helpful
After sales service was satisfactory as we had a battery failure after 4 days and the warranty process took a week to resolve
Once the warranty was approved replacement was quick and trouble free
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 4/5
23 April 2023
Original Review on 27-06-2022:
Well informed sales that I felt comfortable with.
1) Easy, well informed.2) Wasn't there, I was at work.
3) They were brilliant, they did everything for me.
10 months later we asked Debbie: "Are you happy with the performance of your system so far?"
Yes. Thank you20 December 2022
Late with the installation.
Customer service has been ok, still have troubles with connecting inverter to home Wi-Fi for monitoring purposes.09 December 2022
Great overall experience with good value
Excellent customer service from first consult through to setting up monitoring of energy savings.18 August 2022
Original Review on 10-12-2021:
Overall, very pleased with the installation.
Friendly and prompt quoting.Installation crew were punctual, polite and courteous.
Still in the process of getting grid connection. Panels and inverter installed but not grid connected. Apparently with Origin Energy to be configured.
8 months later we asked Andrew: "Are you happy with the performance of your system so far?"
System working very well and I estimate that the system will pay for itself in 5 years.
29 July 2022
Excellent service very neat installation
Always Energy was very similar with quote but was the only one that came out to inspect and quoteThey arrived one time and completed a very neat tidy job
they organised grid connection
24 February 2021
No problem
I rate Always Energy highly. Competitive prices are offered on very good quality panels and inverter. These were installed with little fuss and with no problems encountered in about six hours. Customer service was polite and prompt. My 7.7kw system is capturing more energy than I am using now, even on rainy/overcast days. Recommended.Panel rating: 4/5
Inverter rating: 4/5
24 February 2021
Very accommodating in all aspects of our dealings and installation.
We found that dealing with Always Energy , the staff, and tradesmen, was 1 st. class in all aspects of their work.I would have no hesitation in recommending their services from quotation to implementation of the installation, to prospected customers, whom I am sure would be well satisfied, as we are.
We only await the final grid connection with the power supply co. to finalise the contract, then all will be well.
30 January 2021
Great service
Great service from Daniel, came on the day arranged many weeks before and am happy with the end result so far.Inverter rating: 4/5
Hard to get hold of
Were good to start with, but after installation when problems arose they wouldn’t respond to phone calls, messages or emails. Had an ongoing issue with the inverter going offline after many months of complaints goodwe agreed to replace home kit. Now I can’t get hold them, phone calls are answered what sounds like a phillipino call centre, no one responds to the messages. The original contact we had was Matt , he never returns calls or messages. No wonder they changed their nameInverter rating: 1/5