Ahlec Pty Ltd

Ahlec Pty Ltd Reviews

4.8

Based on 294 ratings

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About

Ahlec Solar is a family owned business based on the Sunshine coast that has been installing Solar PV across Queensland since 2010.

 

- We do not use sub-contractors, with all of our installations carried out by our own in house electricians.

 

- We are licensed electrical contractors which means that we can and do employ our own teams of installers to carry out the work.

 

- The whole process is carried out in house from a site visit to explain how Solar PV will work for you right through to completion of the Solar system installation as well as a post installation follow up service.

 

- As Solar installers we have carried out many thousands of Solar PV installations which is why we really understand Solar PV.

 

- We supply Solar PV systems which are grid connected and we also supply off grid solar systems with batteries for the more remote situations.

Reviewers report paying: $5,225 - $6,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Ahlec Pty Ltd Reviews (294)

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Average Scores

4.8/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 210
  • 4 star 82
  • 3 star 2
  • 2 star 0
  • 1 star 0

Well organized

Sam, Alex & Bailey came on time and did a very good job
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Friendly installers and great price

Quote process was easy and informative.
Ahlec included the catch relay which others did not.
Installers were friendly & good communication.
Inverter rating: 5/5
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Seamless

I was very impressed from the first contact, through the information and quote process, and the installation was professional.
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Great quality system, good value, excellent company

Ahlec were great to deal with. Good sales process with a knowledgeable and responsive salesperson. Fair pricing for the system. Good quality products and an installation team that did a tidy installation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Seamless from quote to install

Right from my initial call to Ahlec, my experience has been good.

Customer service was polite, friendly and efficient.

My quote appointment was prompt and informative with four initial quotes given to show the different levels of performance.
Slight changes to quotes were almost instant and made the selection process easy.

The installation team were friendly, efficient and got the equipment installed in very warm conditions without issue.

I was given instruction on how to view the performance of our set up and the team left the site spotless.

Customer service followed up with photos, all warranties, installation details and ensured our energy supplier were given the relevant information for our account.

I wouldn’t hesitate to use Ahlec again in the future
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Great Job!!

We were impressed with Ahlec from our initial enquiry, quoting process and installation.

The team were punctual, tidy and efficient.

The customer service was excellent with information on using the app, organising the grid connection and instructing us on how to use the charger.

Very impressed and have already recommended Ahlec to a friend.
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Highly recommended

Had a great experience with Ahlec. Everyone we dealt with were great. First lass communications and really happy with the install. Will be back to add to the system soon.
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Very professional

A very professional company, from Austin who came round to give quotes and who answered all my emails very quickly and who never put me under any pressure to decide which system to have, to Andy and the boys who did the installation turning up on time and being very professional in their manner.
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An incentive was offered by Ahlec Pty Ltd for this review. Learn more here.

Great listeners and great workmanship

Appreciate all your assistance Sam and your expertise in solar systems you were a pleasure to work with you made the process painless
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Professional workmanship and communication

I found the Ahlec team to deliver quality work and were always easy to communicate with. From the quote to installation they were a pleasure to deal with
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Highly Professional

The installation team was very professional and friendly. They arrived at the stated time and were keen to explain all aspects of their work and the system. They had safety as the highest priority, and didn't damage any property. Office staff were very polite and helpful. Would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 10-09-2023:

Great installer to deal with

Overall very good experience with Ahlec, easy to deal with, professional, tidy, and they did what they said they would do. Made all the connection arrangements, put in a new circuit board, and helped set up my monitoring. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked Peter: "Are you happy with the performance of your system so far?"

Working very well and I am happy with the output. My power bill is now zero. The only issue I had was with the timer set up for my hot water. I have my storage HWS set up to have power between 1030 and 1630 each day, this allows us to put on the dishwasher or the washing, or both, early when we have sun and the cycle is finished before the HWS comes online. Hovever the installed timer consistently moved forward by 15 minutes every day, which resulted in appliance and HWS uses coinciding and exceeding the solar production. A call to the installer, who replaced the timer at his cost with a more accurate brand, has rectified this.
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Great Family Business who stand by the product they sell.

The quoting was striaght down the line with no hidden cost.
System 1
15 x Jinko 440w N type solar panels (6.6kW solar array)
1 x Tin roof solar racking system
1 x Fronius GEN24 Primo 5kW + hybrid inverter
1 x Backup set up (contactors and relays)
1 x BYD Premium HVM Lithium battery bank (11.04kWh battery bank
1 x Full installation by our own solar teams
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very happy

Slow off the blocks, it took a few follow up calls/emails, but once I got the quote and gave the go ahead things happened quickly. The installation team was great and the quality of their work was excellent. I didn't get the promised follow up after my first power bill however not necessary as haven't had a power bill since the installation, partially due to the government credits..
Panel rating: 5/5
Inverter rating: 4/5
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Plenty of information

Good from the presentation folder that I could refer to. Staff were efficient and informative re the process.
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Ahlec Quality Solar done right

All the team from Alhec we great to deal with and just got the job done right. The team were genuinely wanting to make sure we had the best solution for us and walked us through whatever we need.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Original Review on 06-06-2023:

Very professional team

Quoting process was quick and professional. Doug was very knowledgeable and answered our questions easily. Installation team was very professional and polite. Provided plenty of notice for the upcoming install and arrived onsite with all gear to fully complete the installation. Sam carried out additional work on our hws on the day without any issues. System was up and running by the time they left site. Great team to work with. Would recommend to anyone. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked David: "Are you happy with the performance of your system so far?"

Mostly. The Emphase app does drop out from time to time but Emphase are usually quick to restore or at least advise they are onto it. I’m pleased with the system itself. Power generated fluctuates between winter and summer as the suns arc changes which was anticipated from my research. But I review the market pricing several times a year to ensure we are maximising our benefits from the systems performance. I changed our retailer initially at install and once during the last 12 months.
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A very well organised business

With my Inverter not working but still under warranty, I had to find an Installer who could guide me through the process of acquiring a replacement... I was given by the makers 3 installers in my area but not one would or could assist... I found AHLEC Solar advertised on the Web as a family business... I rang them and was asked to provide details of make , model . Later that day Amy from Administration said I have contacted makers and here is your case number, then next week it was delivered and fitted by their competent Installers, monitoring was set up . Job done . I have no hesitation to recommend AHLEC Solar to anyone...A great job done by all and thank you ... kind regards Malcolm
Panel rating: 5/5
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A very well organised business

With my Inverter not working but still under warranty, I had to find an Installer who could guide me through the process of acquiring a replacement... I was given by the makers 3 installers in my area but not one would or could assist... I found Ahlec Solar advertised on the Web as a family business... I rang them and was asked to provide details of make , model . Later that day Amy from Administration said I have contacted makers and here is your case number, then next week it was delivered and fitted by their competent Installers, monitoring was set up . Job done . I have no hesitation to recommend Alec Solar to anyone...A great job done by all and thank you ... kind regards Malcolm
Panel rating: 5/5
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Ahlec solar system

A very professional installation of quality components by a skilled and friendly team from start to finish, I would recommend them to anyone.
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Very satisfied customers

My wife and I recently had a home solar/battery system installed by Ahlec. The whole process ran smoothly from start to finish. At the initial consultation Austin was very attentive to our needs and clearly explained the various options. We did not feel as if he was trying to sell us the biggest or most expensive system but rather that which suited our needs best. Once we decided to go with Ahlec we were kept informed of the progress at each step by Amy in the office. Despite less than perfect weather on the day of installation, Alex and his team of installers worked cheerfully and industriously to complete the job and Sam subsequently liaised well with our provider to complete the meter installation and configuration and grid connection. The system is now up and running as expected. Based on our experience, we can only praise the whole team and would wholeheartedly recommend Ahlec to anyone considering them for their own installation.
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Great customer service and fantastic installation. Highly recommend!

We were recommended to Ahlec by our property manager who has had solar installs done for a few properties on the Sunshine Coast. Ahlec were prompt in quotes, offered great value for money and were amazing with the customer service for the installation. An absolute breeze for us as landlords living away from the property. The frequent updates from Amy, Sam and Andy as well as the honest advice was much appreciated and the 'extra mile' given was fantastic. The install team noticed a few tiles were cracked and replaced them with no issues. The install is clean and tidy with extra thought given to the 'look' of the panel placement and the inverter placement - which was going to be a bit 'harder' but ultimately in the spot we wanted - future proofed for battery install at a later date. Overall highly recommend and thanks to the Ahlec team for a job well done!
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Prompt, reliable and friendly installer!

The salesperson was fast to respond, came to see the job location, provided a couple of quotes, he was willing to make changes and provided plenty of advice. He was very knowledgeable and always followed up my enquiries promptly. The installation crew had enough people, they were polite, tidy and punctual. They made sure everything was working before they left and explained what to do next and who to contact if in need. I felt safe to invest with someone like AHLEC Solar & Electrical who demonstrated they could be there when I needed their help.
Panel rating: 5/5
Inverter rating: 5/5
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I am a happy man. All three companies were very good

All 3 companies were very good I am happy with them all. It was the praise my good & long term friends gave about this company that made me choose them. You will have to get back to me we have made the deal & the installation happens in about 4 weeks.
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First class service on the Sunshine Coast, QLD, from Ahlec

Ahlec, to my understanding, is a small, family run business who pride themselves on providing quality systems and service. They were recommended to me by a friend who'd needed a non-standard system design, and he felt they had done an excellent job. Indeed, they were the only local providers who could/would offer a solution.

We wanted to extend our existing solar system by adding more panels and a battery. Austin, the sales and quotation manager, spent quite some time with us working out the optimal arrangement given what already existed, our usage, and the various roof spaces available. We went through quite a few possibilities and I know he went and discussed them further with a colleague. He was nothing but thorough and was more than happy and able to answer quite detailed questions both during the consultation and by phone and e-mail afterwards.

Installation, which given the size of the job took two days, was professional, courteous and extremely tidy. Ahlec's installers went out of their way to arrange the battery and inverters to take up the least space in our garage. We have three-phase power so some thought was put into ensuring that the various circuits were put onto appropriate phases to minimise issues for potential draw from the grid. Every one we spoke to, Austin, Alex, Sam and Andy were happy to discuss all aspects of the installation and provide clear technical information, as well as enthusiastically discussing some of the tweaks they were trying on the systems installed in their own homes.

The installers broke five tiles during the job (almost unavoidable as our tiles are incredibly fragile); they replaced these as well as five other broken tiles they found on the roof. They also relocated two whirly birds and appear to have done a good job. At the end of the day they gave a thorough explanation of what they had done as well as providing clear diagrams of any new wiring etc.

Communication before and after installation was excellent. Post installation, we had a few problems with the connection between the Fronius inverters and the monitoring software. E-mails were answered promptly and issues were escalated to the correct person who responded quickly. Ahlec contacted Fronius and returned multiple times until everything worked perfectly.

It is my understanding that the sales/quotation manager will revisit us three months after the installation to go over the performance of the system etc.

I'm extremely happy with the service Ahlec provided, and can recommend them unreservedly. It has been an absolute pleasure dealing with them.

The only thing I can fault them on? The base of the bollard to protect the battery isn't quite parallel to the garage wall. My OCD will get over it eventually...maybe.
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Professional installation preforming beautifully

SolarQuotes provided recommendations for two installers in my local area and received prompt replies from both companies.
Alec Solar on the Sunshine coast were very helpful to my many questions and were able to supply a system to replace my original 15 year old one. I have no hesitation in recommending them.

Greg
Panel rating: 5/5
Inverter rating: 5/5
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Very good

Quotation very good
Installations very good
Polite and Tidy
Service good
I am happy customer ?
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Very professional

The quoting process was very clear and incredibly helpful. Questions were always welcomed and the staff informative.

Installation was efficiently and professionally executed. Alot of pride was taken in their work, and they made sure you were completely happy and comfortable with the work done prior to leaving.

I would highly recommend Ahlec, for their product knowledge, customer service and the professionalism.
Panel rating: 5/5
Inverter rating: 5/5
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Value for Money

Ahlec have been wonderful from start to finish. The quotes were received in a timely fashion with a number of options provided on sizing and hardware suppliers. After plenty of discussion with the very patient Ahlec Rep I went for the Sungrow hybrid inverter and battery set-up, mainly for continuity of hardware and supplier support located in Australia. Selected panels were the 440W Jinko Tiger N-types.
Once signed up, Ahlec did all the work with organising grid connections, providing technical data, warranty certificates and photos of the completed work. The install team were brilliant - they turned up on the scheduled date and the whole system was up and running by the end of the day. No mean feat as they had to remove the existing system first and contend with a very cramped house switchboard. The whole team were very respectful of our home and gardens and followed any access requests we had. On completion they removed all the packaging, off-cuts and redundant components of the original system and left the work sites in a tidy manner.
After the install they provided an informative tracking App already populated with the system components which provides helpful information on current performance, power flows and full production history.
Really, the whole process couldn't have been easier and provided at the most competitive price.
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An incentive was offered by Ahlec Pty Ltd for this review. Learn more here.

Highly recommended Solar Providers

The Team are Ahlec Solar were fantastic from start to finish with our solar installation.
After buying a house with less than compliant solar, and organising a different company to come out to clean the solar (not knowing it was not compliant, not working very well & a fire hazard). This other company cleaned my solar, charged me and then after the fact told me the system was broken!
I decided to contact Ahlec Solar as someone recommended them to me. They attended, looked over everything and provided us with so much valuable information & their recommendations. I instantly had trust in them and was confident with what they were advising. The process from start to finish was fantastic, they looked after everything, the Team were on time, communication was great, & they were all very knowledgable & professional.
Thanks Ahlec Team and I will highly recommend you to anyone who is looking at Solar!!!
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Delivered what was quoted

Installation technicians were prompt and kept me informed during the installation process
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Good solar experience

Excellent sales/quoting experience; Austin was great.
Installation was also done very politely, tidily and punctually.
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On Time - As Promised

AhlecSolar technicians provided an overall professional service - from the initial inspection and quotation to the final installation.
We were kept informed throughout the entire process.
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Ahlec went above and Beyond.

We spent significant time taking advice on what became a fairly complicated design process to suit our property. Ahlec's sales team were excellent, taking the time to discuss options and explaining how and why, so we were able to make the best design choices with confidence.
The install was in two stages and involved removing an older solar system. The installation team were punctual, efficient, tidy and a pleasure to talk to.
The system seems to be working extremely well, and we will be meeting with Austin from the design team in about a month to discuss the performance that is all recorded through the App and decide if the size of our battery system is optimal.
We are very impressed with all parts of Ahlec's performance and would highly recommend them.
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Fantastic customer service and a quality installation.

The sales/quote process was quick and easy. Austin visited the site and was clear and objective in his advice around options for location of the solar panels and the advantages and/or disadvantages of batteries and single phase or three phase installation.
The team that installed the system were on time, professional, polite and very efficient. the whole system was completed in one day and there was no mess left behind. They explained the functionality of the installed system and the associated apps which are a great tool for understanding our power usage.
The customer service was excellent from the initial phone call acknowledging my request for a quote to the switching on of the installed system. Ahlec organised everything including the grid connection post install. Once we receive our first post installation electicity bill a member of the Ahlec team will drop by again and go through the bill with us to indicate how the system has performed for us which I think is a fantastic after sales initiative. A great experience overall.
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Great service

Everything went well from initial quote, dealing with Energex and fitting the whole solar battery system. At all stages of the process we were kept informed of how things were progressing by the friendly and efficient team at Ahlec.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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First rate

Sales process was prompt and informative. Collected all information which enabled us to decide what size system and which brands would suit us best. Competitive pricing. Proceeded with arranging installation of panels while we made up our mind about whether to have a battery and what size.

Installers arrived when they said they would, confirmed layout of panels and removal of old system, confirmed installation of inverters and battery in our preferred location. Arranged for conduit to match previous colours. Very neat design with very good attention to detail. Rewired fuse box to accommodate new equipment, installed catch solar to power our pool heater, and carefully checked the circuits for battery backup of main power outage. Got the job finished in one day and cleaned up so all rubbish removed from site.

All paperwork done and links to software provided. Quick to follow up using remote connection when heavy clouds caused low solar power for a few hours on first day.

In short Ahlec knew their stuff, arranged everything meticulously and anticipated all of my questions. All at a competitive price.
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Highly recommend Ahlec!

After many hours of reading, & speaking to several solar installers, I chose Ahlec, & am very happy with all aspects of the process. My (many!) questions were answered, quotation & advice were clearly explained, & presented for easy review. The installation team was punctual, polite, friendly, tidy, & happy to answer any questions. Any emails I sent were promptly answered, & a follow-up visit ensured I understood the app.
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Every aspect has been delivered to a very high level of quality

Every aspect has been very high quality.

The initial meeting offered a number of options all fully documented

The installers were FANTASTIC having to problem solve a couple of quirks with the building.

The after sales process has been great.

This is my third solar installation and it's been the easiest by far
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Top notch Solar Supplier and Awesome Installation

This is our second solar install in the past 10 years, and by far the most seamless pleasant experience. From quoting to the install. Everything so clearly explained.

If you want a quality Solar installation, you will not find better than Ahlec Electrical and Solar.

If I could give them more stars I would, you're in safe hands with this company.
Panel rating: 5/5
Inverter rating: 5/5
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Great company. Great service

Company listened to what I wanted. Presented several options, explained pros snd cons of each option. Of the 3 quotes received was the only company to offer catch power relay without being asked
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Excellent service and pricing

All aspects of the quoting and installation process were very well handled by AHLEC
Pricing was also very competitive and communication excellent.
Strongly recommend them for any Sunshine Coast / Hinterland solar installations
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Terrific service and assistance.

I was recommended to go through Ahlec by a friend and was delighted with the recommendation. The Ahlec team were always professional and responsive, answering any questions that I had promptly. Overall, I am very satisfied with the end result and would gladly recommend Ahlec to others.
Panel rating: 5/5
Inverter rating: 5/5
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Hassle free, on time, professional installation.

Doug was most helpful in the quotation and contract process. The installation was on time, neat and tidy, and professional, and Alex gave detailed explanations of the workings, monitoring, and operation of the system. The system was commissioned, and connected to the grid by Ahlec technicians without fuss, and without any input from me.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great experience from start to finish great company to work

The selection of quotes was made a lot easier by using solar quotes recommendation. We chose AHLEC based on the price and the quality of solar they were providing, service from sales to installation was great. Couldn't ask for anything better more than happy to provide referrals and the future.
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Great job installing our 13.2 solar system

Easy review to write.

Austin from Ahlec offered us the most interesting combination of parts and helped us figure what specs would be optimal for our requirements.

- 13.2 kW in total of Jinko panels
- One 5 kW regular Sungrow inverter
- One 5 kW hybrid Sungrow inverter (for when battery prices go down or electricity rates go up)
- Catch power relay to control our hot water tank (great bit of kit!).

Our roof is a mix and match of angles, so the installers had to spread out the panels over different levels but they still got everything done one day! They only had to disconnect the power for an hour (I work from home, so I could work just like normal for most of the day) and on top of that they were friendly and answered all the questions that I bothered them with during the install. Kudos.

The system has been running flawlessly for four days now and we love that we went from buying ~22 kWh per day to just ~4 (the amount we supply back to the grid more than covers the costs of this remainder).
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Great installation - great group of people!

Very happy with the whole process by a company who seem to care about their customers!
They took care of everything, including Energex authorities, installation (discussed and done as said), connection to grid and all paperwork lodged. All the crew where polite and friendly, on time and they left the area tidy.
Ahlec have been great to work with; we have appreciated their follow up assistance so much that this is the second solar job we have trusted them with!
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Fantastic system and installation

This is the third installation of solar system I had by Ahlec Pty.
Very good system and quality equipment.
Waiting time was reasonable and installation was done professionally.
all documentation with electrical authorities was carried out by Ahlec Pty.
Very happy with the deal itself.
Highly recommend this company.
Aaron
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic company to work with!!! Excellent from start to finish!!!

Austin was knowledgeable and helpful throughout the quoting phase of this project. He never tried to push the larger systems and instead looked very closely at our daily power usage vs. which system(s) would best serve our needs.

The installation process went smoothly from start to finish. Sam and his team were extremely skilled and detail oriented in their approach to the installation of our solar system. They left the work site spotless and gave a very clear explanation of what steps in the process would follow in the coming days.

Amy, from the office, was quick to provide the documents and instructions on what needed to be done regarding our power provider to get the new digital meter installed, switch our plan over to a solar plan, etc.

I wouldn't hesitate to recommend Ahlec Solar to other people in the area. They were top notch from start to finish!!!
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Good service and a good price

Very responsive, answered many questions, installation was a breeze. Very happy.
Inverter rating: 4/5
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