ADS Solar Reviews
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ADS Solar is a Solar Power Installation company based in Baulkham Hills and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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ADS Solar Reviews (34)
Show Most Recent reviews from All time across Australia
Average Scores
3.7/5
Value for money
3.7/5
Quality of System
3.7/5
Installation
3.6/5
Customer Service
- 5 star 6
- 4 star 19
- 3 star 0
- 2 star 1
- 1 star 8
18 January 2023
03 November 2022
Poor panel placement. Excess charges for things they didn't need
Got an install done by these guys. Were not interested in discussing specifics in panel placement. Just wanted me to agree by saying the installer would be able to put panels where I wanted once he's there. Charged extra because the inverter had to be on a different wall, then ended up installing on the same wall as meter box. Upon completion have said there is more room to add panels north facing. Have installed 4 panels north with room for what I believe would be another 4 at least and 12 facing east south east. Surely maximising panels facing north should be a priority.
26 May 2022
Simple. Efficient. Fast
Surprisingly ADS Solar was a delight to deal with. The installer was super efficient and got the install done in a day and operational. Very happy with the apps and I watch them daily to see how my system is running. Overall super happy with how quick they got install done after I gave the go ahead and the product I'm left with. Also love I have black out protection with my battery that will get us through the night.Panel rating: 5/5
Inverter rating: 5/5
22 October 2021
Very unhappy services, always fault, Not working properly, waste of money
Very unhappy with ADS solar, poor customer service, since installation was working only few months out of 2 years, always faults, no arrangement for repair, really worst service, really waste of money and time.Panel rating: 1/5
Inverter rating: 1/5
10 April 2021
Trusted and reliable service experience
This was my second installation by ADS Solar. Whole experience from quotation to installation was great and very professional. I had a water leak from roof after installation, because my roof tiles are very old and installation might have damaged my fragile old tiles, ADS solar repaired them professionally. Really appreciated.Highly recommended installer!!
Panel rating: 5/5
Inverter rating: 5/5
09 April 2021
Great service, highly recommended
- Sales was great, quick and reasonable quote- Installation was very precise, quick. Installers were polite
- Customer service was great
Panel rating: 5/5
Inverter rating: 5/5
03 March 2021
Easy to deal with
Simple process, great price, competitive product, polite installers that work for the company, not subcontract.19 January 2021
Pathetic customer service
My Growatt inverter failed within nine months of installation. It took me 2 weeks, multiple phone calls, email, and escalation to get a replacement inverter. Now, I am following up with their team for the last one week for the installation of the replacement inverter and the team is "trying" to coordinate with the installer to get the job done. I am waiting for their call since "today". Moreover, the 6.6KW installation is generating only 20kW on a good sunny day. Strange isn't it.I will not recommend them ever to anyone.
Panel rating: 2/5
Inverter rating: 1/5
12 January 2021
Failed Installation with Zero Understanding about Solar Installation
The sales and quoting progress went smoothly, ADS Solar positioned themselves as the experienced solar installer in the local area, I bought that idea as I am intending to avoid the cheapest solar to start with but horrible and expensive installation to end up.The first visit by them was a fail, they turned up 8 am in the morning and saw terracotta tiles and said "oh, we do not do terracotta jobs" and they left with me wondering "experienced installer hired sub-contractors to install, and cannot even send the right sub-contractor?"
I am fine with sub-contracting, but ADS Solar should have known the roof tile type and sent the right contractor. This shows their lack of experience, false statement by them.
The second visit was supposed to be done by another contractor, they delayed the job and claimed the warehouse queue is too long, they told me they will arrive 7am, 8 am, 10 am, 2 pm, 2:30 pm, and ended up not coming at all. I stayed at home for nothing.
The third visit was by the same contractor, 3 people team with a hired truck and solar panels in the truck, the first thing they hit me was "roof angle is too steep" (I got standard 22 degree like all houses around here), the second thing was after the inspection up in the roof "we cannot fit the panels you bought" (ADS told me it is fine?), and the third thing is "they do not have the equipment to do the job" (Did ADS just outsource to another ill-equipped sub-contractor?).
The next call I get from ADS solar was "there needs to be another $1,500 to complete the installation as your roof is not Colorbond".
That went from December 2020 to January 2021, and I am sitting here losing my STC rebate after 11 calls from ADS (4 sales calls, 3 calls about installation after I chased them twice, 4 calls from accounts asking me to pay in full).
In short, ADS Solar is not experienced in solar installation, does not have proper installation team, but they claim they are all that.
I hit the jackpot with the worst kind of farce.
16 September 2020
Dishonest and wished I went elsewhere
My experience with ADS Solar was poor from the sales team to management. ADS Solar was dishonest and misleading throughout my expeirence. To say this company failed to meet my expectations would an understatement. I'm not going to go into detail, as I would be writing for awhile. My advice would be to keep looking.26 August 2020
Very happy with company and system.
Sales and quoting process was good. Installation punctual,polite and tidy and they provided connection to grid. Generally very happy with the service.24 February 2020
Great experience with ADS solar
Had an overall great experience with ADS Solar, from Priyanka who was most upfront and helpful in quoting the system; Ryan who organised the install and finally to James and his team who were truly professional and on top of their game during the actual installation. The performed their job with upmost professionalism, executed their tasks to required standards and most importantly, duly cleaned everything up once they left! Highly recommended...Panel rating: 5/5
Inverter rating: 5/5
08 May 2019
Original Review on 06-09-2018:
8 months later we asked Srikanth: "Are you happy with the performance of your system so far?"
How can you tell the solar system in place is performing as expected? Are there any tools?27 April 2019
27 April 2019
08 April 2019
19 March 2019
18 March 2019
18 March 2019
05 February 2019
This company has caused absolute upheaval and distress in our lives. I would note recommend them to my worst enemy. Follows is a list of reasons not to engage this company following our experience.
1. Promise an installment date, doesn't happen. They demand money up front before installment, so they will install when it is convenient to them. Not the consumer.
2. They engage or contract to electricians, who then engage labourers to assist with the installation. Unfortunately for us our installation resulted in several broken roof tiles.
Due to broken roof tiles, we have now had to replace ceiling in dining room, also our WIR was damaged. Still waiting for the go ahead to repair this ceiling and cornices.
They give false promises (Amanda in office) about sending technician to our home to repair broken tile under panel. I try to explain this has to be addressed before we can
replaster ceiling in WIR. We are already out of pocket $1,400.00 for the payment we reimbursed plasterer for our dining room.
3. Almost forgot, we, not ADS had to engage a Grade 3 electrician to ascertain why solar power was not working......ADS said our meter was the fault (it wasn't) so we are out
of pocket another $300.00.
4. Our installation was completed 13/2/2018. We still didn't have solar power until mid April 2018. ADS just advised us to ring Ausgrid. The problem wasn't with Ausgrid it was
with ADS Solar.
5. This Company is sitting pretty taking money, subcontracting to installation electricians, and I believe maybe some of these electricians aren't up to standard. The electrician
who did our installation is no longer with this Company.
6. I have been more than patient with this Company re our situation. They are not prepared to come to the party, now forcing me to take action against them.
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1. Promise an installment date, doesn't happen. They demand money up front before installment, so they will install when it is convenient to them. Not the consumer.
2. They engage or contract to electricians, who then engage labourers to assist with the installation. Unfortunately for us our installation resulted in several broken roof tiles.
Due to broken roof tiles, we have now had to replace ceiling in dining room, also our WIR was damaged. Still waiting for the go ahead to repair this ceiling and cornices.
They give false promises (Amanda in office) about sending technician to our home to repair broken tile under panel. I try to explain this has to be addressed before we can
replaster ceiling in WIR. We are already out of pocket $1,400.00 for the payment we reimbursed plasterer for our dining room.
3. Almost forgot, we, not ADS had to engage a Grade 3 electrician to ascertain why solar power was not working......ADS said our meter was the fault (it wasn't) so we are out
of pocket another $300.00.
4. Our installation was completed 13/2/2018. We still didn't have solar power until mid April 2018. ADS just advised us to ring Ausgrid. The problem wasn't with Ausgrid it was
with ADS Solar.
5. This Company is sitting pretty taking money, subcontracting to installation electricians, and I believe maybe some of these electricians aren't up to standard. The electrician
who did our installation is no longer with this Company.
6. I have been more than patient with this Company re our situation. They are not prepared to come to the party, now forcing me to take action against them.
29 January 2019
Although there was an initial problem getting an electrician to the panels connected to the grid, the panels since have been FANTASTIC !
Our power bill have been reduced dramatically and with the government subsidy I would HIGHLY recommend this company.
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Our power bill have been reduced dramatically and with the government subsidy I would HIGHLY recommend this company.
05 January 2019
Overall was a smooth and pleasant experience dealing with ADS and their sales representative Priyanka. Always available to help and answer any questions we had.
Everything was clear from the start and well explained in a professional and friendly manner. Reasonable price compared to other companies for the same quality panel and inverter.
Installation process was very fast, paid the deposit on 28 Dec and installation completed on 2 Jan! The installers were also very friendly, respectful, and professional.
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Everything was clear from the start and well explained in a professional and friendly manner. Reasonable price compared to other companies for the same quality panel and inverter.
Installation process was very fast, paid the deposit on 28 Dec and installation completed on 2 Jan! The installers were also very friendly, respectful, and professional.
17 December 2018
06 December 2018
Still haven't had installation.
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01 November 2018
Solar being installed today 1/11/18
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06 August 2018
ADS Solar is deceptive. Sales person will sell you solar system but when comes to delivering no one responds until you get frustrated and terminate your contract.
Things to look out for
1. What they quote and what they get you to sign in contract is different & there excuse would be these are standard documents and emails. Don't fall for it else you would be sorry later.
2. They would ask you to make full payment a day before installation - don't do that mistake else you may lose all of it
3. They will promise you a date of installation and won't turn up
4. If you get frustrated and terminate the contract they will advise you with the penalty of 20% cost of the invoice.
5. They have mastered the art of conditional listening and ignoring your emails till the point you know you have lost your money
6. No inspections, no approval from energy provider and they promised me to install the solar system. When I enquired I found they even didn't follow any regulartory requirements.
Please don't waste your time and money
Show Details
Things to look out for
1. What they quote and what they get you to sign in contract is different & there excuse would be these are standard documents and emails. Don't fall for it else you would be sorry later.
2. They would ask you to make full payment a day before installation - don't do that mistake else you may lose all of it
3. They will promise you a date of installation and won't turn up
4. If you get frustrated and terminate the contract they will advise you with the penalty of 20% cost of the invoice.
5. They have mastered the art of conditional listening and ignoring your emails till the point you know you have lost your money
6. No inspections, no approval from energy provider and they promised me to install the solar system. When I enquired I found they even didn't follow any regulartory requirements.
Please don't waste your time and money
22 April 2018
I had a smooth experience with them. I had initial talk with Haider and he has been exceptional. He explained the technicalities and how solar can actually be useful in my case. I referred three of my friends and they are satisfied as well. I would recommend them for value for money and good customer service.
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24 January 2018
Thank you ADS Solar ! We are very happy with the service you provided, not only with the installers but also with
Team who was friendly, helpful and professional.
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Team who was friendly, helpful and professional.
08 January 2018
30 December 2017
Its been 3 weeks since installation ...the system is working in full capacity in sunny days
Ive installed 17 of the trina honey solar pannels along with zever inverter....
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Ive installed 17 of the trina honey solar pannels along with zever inverter....
20 November 2017
I bought a solar edge system through ADS Solar, paid my deposit & 3 days before install I receive a phone call telling me the salesman has made a mistake & hasn't included the DC optimizers in the quote & I'd need to pay another $1500 for the system. I told him to get his manager to call me & received no call back. I called back & argued it's not my fault & they should honour the contract. If they knew anything about solar they would know you can't install a Solar Edge inverter with out DC optimizers. They refused to honour the contract & offered me an upgrade to a string inverter!!! I informed them I would be speaking with fair trading but still didn't received a phone call from management.
May have taken up to 6 weeks to resolve through fair trading. Had to accept a refund, which took a week to receive, & find a new company.
Disgusting customer service & gutless management that didn't even have the decency to call me back.
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May have taken up to 6 weeks to resolve through fair trading. Had to accept a refund, which took a week to receive, & find a new company.
Disgusting customer service & gutless management that didn't even have the decency to call me back.
23 October 2017
One of your suppliers contacted us directly and sent some information, but did not follow up.
Another sent an email to my account, but it was addressed to someone else. ????
Did not get connected by a third supplier.
I find your site fascinating.
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Another sent an email to my account, but it was addressed to someone else. ????
Did not get connected by a third supplier.
I find your site fascinating.
26 May 2017
The whole experience was seamless. Mohsin in sales was very helpful and Paul and his installation team were very professional. The system was installed a week after my deposit and i was happy with the price I paid for a 5kW system. I have already recommended them to 2 of my friends.
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23 March 2014
The only negative was that the head office person was very promt asking for payment .Trouble was we had rain halfway through installation aqnd even though the installers worked way past knock off time they had to come back two days later to finish the job---- and the sales people didnot inform head office! It all worked out O.K. once I explained it all.
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Took the money and no refund
Signed up for an Alpha Ess hybrid system to my existing solar panelsThey were explaining everything wrong but took my deposit anyway.days later when I realised how much they have no idea what they are talking about I have cancelled and they promised to refund my money
They never did
Stay away