Adapt Energy Pty Ltd

Adapt Energy Pty Ltd Reviews

4.6

Based on 402 ratings 4 Reviews removed
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About

Adapt Energy - Company Overview

Founded in June 2015 Adapt Energy was launched to make a difference. Solutions with real long-term benefits to our clients and the environment. Selecting products with industry leading performance, longevity, ethical practices and sustainability results in the maximum benefit to our clients.

Adapt Energy is a distinguished and award-winning leader in the field of residential & commercial solar, battery, and EV charging solutions. With an unwavering commitment to sustainability, innovation, and customer satisfaction, we offer a comprehensive range of services to meet the diverse energy needs of businesses, organisations, and communities.

Core Competencies:

  1. Comprehensive Renewable Solutions: We specialise in delivering integrated solar, battery storage, and electric vehicle charging solutions that reduce carbon footprints and promote energy independence. From small-scale installations to multi-megawatt projects, our installers expertise spans the entire spectrum of solar, battery, EV charging and energy management solutions.

  2. Turnkey Project Management: Our end-to-end capabilities ensure seamless project execution. We handle design, procurement, installation, and ongoing energy management, providing clients with hassle-free access to sustainable energy solutions.

  3. Industry Recognition: As a recipient of the REC Solar Professional of the Year award and esteemed partnerships including Fronius Solutions Partner Plus and Tesla Powerwall Certified, our expertise and reliability are acknowledged by industry leaders.

  1. Trusted Partnerships: We work for renowned entities like Brisbane City Council through the Brisbane Sustainability Agency and we are delivering a national rollout of solar & batteries for the ABC. Other notable clients include PCYC, GC Suns, Koolbeanz, Betta Electrical, Amcal Pharmacy, Delta Automation and more, reflecting our ability to earn the trust of respected organisations.

  2. Ethical Sourcing and Sustainability: Our dedication to environmentally and ethically sound product sourcing underscores our commitment to responsible business practices and sustainable development.

  3. Unrivalled Quality Standards: Our installation practices adhere to industry-leading standards, guaranteeing reliability and performance for the lifespan of the systems we deploy.

  4. Customer-Centric Approach: Customer satisfaction is at the heart of our operations. We excel in customer service, offering ongoing support and solutions tailored to each client's unique needs.

  5. Cutting-Edge Technology: Our utilisation of cutting-edge monitoring solutions ensures that clients have real-time insights into their energy systems, promoting efficiency and informed decision-making. 

Reviewers report paying: $5,300 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Adapt Energy Pty Ltd Reviews (402)

Show Most Recent reviews from All time  across Australia

Average Scores

4.6/5

Value for money

4.7/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 179
  • 4 star 205
  • 3 star 18
  • 2 star 0
  • 1 star 0

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Exceptional company

I recently had solar panels installed by Adapt Energy, and I couldn't be happier with the entire experience. From the initial consultation to the final installation, the team was professional, knowledgeable, and dedicated to ensuring everything went smoothly. They took the time to answer all my questions and made sure I understood the process. The installation was done on time and with great attention to detail. I highly recommend Adapt Energy for anyone considering solar panels!"
Inverter rating: 5/5
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Nick Ferrara - reveiw of Adapt Energy

I asked a lot of questions to understand what was being offered.
The installation was no trouble and the team finished all in one day.
Adapt followed up the installation to see if I was satisfied.
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Excellent Experience.

Great system at a good price. Easy to work with. Installation team were quick, efficient and tidy. Final product is excellent!
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New Solar system

Adapt energy was a great company to deal with. Transparent flow of information and great communication.
Inverter rating: 5/5
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Smooth process and good result

Adapt Energy were the obvious choice for us. Steve listened to what we were trying to achieve and then gave us three good options without trying to persuade us to move arrays or opt for different panels or inverters etc. For aesthetic reasons we wanted the system on the South side of the house, he accepted this challenge without trying to convince us to move it to the North as other quoters did. All the paperwork etc was taken care of by Adapt and the installation date confirmed quickly. Install day coincided with rain but the guys did their best to work around this, and rearranged their schedule accordingly.
Panel rating: 5/5
Inverter rating: 5/5
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Very professional company

Firstly Mark impressed us with his explanation of the solar options and his promise to come back to us to after the installation.
The installers did a very tidy professional job managing to avoid any unsightly cabling.
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Solar supply and install.

Efficient, polite, tidy, pleasant, helpful, on time, all good. System explained well.
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Very smooth customer friendly installation

Adapt Energy have surprised me with their customer service. The sales wasn't pushy, and eventually they aligned with what I was looking for. The installation was smooth, and so far in the first week, the system is working well. Well done Sam the electrician who did the install.
Inverter rating: 5/5
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Original Review on 02-10-2023:

Very good over all experience

We had an over all very good experience from our initial contact with Owain, in sales, to installation and support from the installation team. We really don’t have anything negative to say. In our opinion Adapt Energy are an excellent company with a very good quality product. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Penny : "Are you happy with the performance of your system so far?"

Yes. It definitely has & we’re very pleased we had the system installed by Adapt Energy.
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Very Professional

Installation was completed on a terracotta roof with a couple of steep slopes. Inverter nicely tucked away on our garage wall. Team were polite and professional. They had to return to remedy a small issue but were very quick to do so.
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Prompt efficient smooth experience

Prompt efficient smooth experience. Polite tidy punctual very helpful especially with the Phone app.
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Great installation

The quotation process was quick and satisfactory. Our requirements were well understood and reflected in the quotation. The installation was also excellent. The work was neat and clean and excellent explanations were given on how the battery works together with the solar system. I am very happy with the system and the installation.

After the installation I received a phone call asking if everything was satisfactory and if there were any questions. I can also call in the future with questions about the system, excellent customer service!
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Installation

Installation was easy and no problems. The installer made it a pressure. Time will tell if it was wearth it.
Inverter rating: 5/5
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Quick and easy installation

Adapt Energy was quick to respond with a great quote taking into consideration our unique situation. Installation was done within a week and handover was informative. All in all a pleasant experience and we're very happy with the outcome - all at a comfortable price.
Panel rating: 5/5
Inverter rating: 5/5
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Happy customer

1. It was a professional and a detailed quote
2. Brought the installation day forward as they had a cancellation. The crew was punctual and professional.
3. Service was as expected.however it took nearly a month to send me the after installation paperwork which I was not too concerned about.
Inverter rating: 4/5
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Adapt Energy installed our 6.6 kw system. The service has been great, very professional and on time etc. We have been really happy with the quality of the panels and inverter. Recommend Adapt highly.

Sales team and customer service have been professional, friendly and responsive. Very happy with their service.
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Great from start to finish

Tyson was just fantastic in the very beginning and the months to follow before my actual install, the instal team very top notch professionals big team turned up to finish in 1 day (all bar one broken panel), Adept sent them out to install the final panel a week after install even though it was a 4 hour return journey for them. The system looks great and performs well considering its winter, I’m sure come the warmer month and longer days my Tesla powerwall will easily last the night (on cloudy rainy days at the moment it doesn’t as it can’t get a full charge). It was an expensive system at over $30.000, but all high end components and quality work, you get what you pay for in the end. I highly recommend this company, thank you Solar quotes.
Inverter rating: 5/5
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Satisfied

Adapt energy were very helpful and professional in their quote process and installation. They were the only company to provide a quote. The other companies recommended were of no value.
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Fantastic system

Very happy with the system that was recommended by adapt energy especially being on the coast. The quoting was handled very well and all items explained in detail. The install was completed on time and to the standard I expect. Got to test the after sales service due to the WIFI disconnecting from the inverter. This was promptly rectified by the operational team at adapt energy.
Overall very satisfied thus far
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Great supplier

Sales rep was good and very helpful.
Installation went well only with no or issue which was rectified very quickly.
Customer service was very good could not complain.
Would use them again.
Panel rating: 4/5
Inverter rating: 4/5
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Original Review on 25-05-2023:

PV installed

Fair
Good installation on time, a quicker than expected
Good service, Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 4/5

10 months later we asked Luca: "Are you happy with the performance of your system so far?"

yes
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The most professional and knowledgeable on the Gold Coast

Paul and Team from Adapt Energy were outstanding! The most professional and knowledgeable with regards to solar tech. They are always responsive to queries and installation was neat and tidy! Best of the best! Highly recommended! Competitive pricing too! Thanks Guys!
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Must Do Better...

Adept Energy was 1 of 4 installer quotes I got - 2 from Solar Quotes, 1 from a personal recommendation and 1 well-rated local installer. To be fair all 4 were good, but the 2 from Solar Quotes took the time to talk me through the options. and didn't just grab for the money. My wife and I are in a large detached house and have had solar since NSW Labor ran the last solar scheme. They both told us - get a decent size system with no battery - which we were committed to getting. A good FIT and sensible management should see us OK. Adept got the job as the very personable sales rep also advised getting a battery when we want to go EV - which is our goal - and an inverter that could later be unlocked to allow a charger to be connected.

They promised to install within 4 weeks and were as good as their word. The installation was done in a day and the workmen were neat/ tidy and pretty efficient, bracing, wiring and distance of panels from gutter as per Solar Quotes - with only one snag. A dongle or cable was missing which meant we couldn't see the system data on the app.

Post the installation - the wheels began to come off. I regret not withholding payment until the system was 100%.While the front-end of Adept's business is very good - the back end was not so strong. A good week later I had not heard anything about the missing piece and received no warranty or paperwork. I arced up but their operations team were hard to reach, slow to respond. It took a complaint to Solar Quotes to get things moving.

If you buy a $25 clock at Bunnings you get a warrantee in the box and instructions on how to use it and what it does - with Adept you get nothing for $9K. The installer gave me the password and access to the SEMS app he had set up to test our system, which was just as well as Adept gave us nothing. When I asked if they could tell me how the app worked and what it all meant - they said they couldn't help. If this is your first foray - good luck! How long would
it take them to put together a welcome pack using links to Solar Quotes articles on how to best utilise/ maximise your solar system and to add a link to the SEMS app instructions - which I found on-line?

No sooner had they finally got our metering system on-line - so we could see what we're doing on the SEMS app -
for which we received no link or any kind of information on how to read/ operate it - than our air conditioner went on the blink. Couldn’t understand it - normally very reliable. I checked the fusebox and discovered that the air con had been incorrectly wired to the solar hot water switch which is normally off in summer. The Adept electrician told me that the solar hot water was still on its own circuit, which it was on the previous system. Now we couldn't have air con without putting on the water! That's not to say that the solar hot water was even on that circuit and begged the question what was our solar hot water wired to and if it’s the house then have we been paying for water to be heated needlessly for the past 3 weeks? I advised Adept's operations to sort this ASAP as I was seriously concerned about your competency on all levels. They did respond within a day and it turned out it was not wired incorrectly, but the wiring block had slipped down behind the fusebox giving the appearance of it being wired incorrectly.

In a final twist I got an email from my energy supplier saying that a request for a new meter had been received = presumably from the electrician. This would be completed in 16 working days. I assumed that some kind of upgrade was needed, but when heard nothing more I followed up with the retailer to be told we already had one and no upgrade was needed. Finally, exactly a month after the installation it was all done and I could move to a new retailer with a much higher FIT, which would see us break even or better over the hotter months.

To be clear - I'm not saying Adept Energy are shonky - the system I've got is working very well - so far - but they seem to lack an awareness about customer care and don't seem to have a big enough team to handle issues as they arise. They don't seem to understand the value of going with the customer on their solar journey which can last 2- 3 phases.
The old sales mantra used to be don't sell the customer one car - sell him five over his lifetime, which has got lost in this insane neoliberal age of maximum profit/ minimum investment. In their Solar Quotes profile Adept mention "....an unwavering commitment to customer service," but this was curiously absent in my case. As my old school reports used to unfailingly say, "Must do better..."
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Great Experience

We were delightedly surprised by the whole process - Adapt was prompt with responding initially, was quick to organise installation once we agreed to go ahead and the company who did the installation were absolutely fantastic- well organised, prompt, very personable and assisted with everything we needed. Adapt has also followed up promptly to make sure we were happy with the outcome- all up VERY impressive- many thanks to you
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Top notch service & advice

I was very impressed with Tyson who first contacted me following my request for 3 quotes via the Solar Quotes website. He was really informative and we discussed what our solar needs might be. He gave really sound advice and suggested I delay getting a battery until I know what I was drawing off the grid. He provided 6 quotes - 3 different sizes and 2 different products. The follow up has been fabulous with the panels installed, they contacted my energy provider to get that set-up too.
Was really impressed with the quality of service and advice Adapt Energy provided.
Have already recommended Adapt Energy to friends.
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Very satisfied - Highly recommended

Thank you Adapt Energy!

Tyson, our solar consultant, was friendly, answered my questions promptly, followed up and did not mind preparing proposals for different configurations. I am really happy with my final choice of panel, inverter and configuration.

A big thank you to Dylan Wright, CEC-accredited installer, and his team, Harry and Caleb. The team arrived early and discussed the location of the inverter and the process, which was nice. The installation went smoothly. The Energex person who installed the feed-in tariff meter later said that the inverter-meter box installation was the best he had seen. Thank you very much Harry

Thank you everyone.
Panel rating: 5/5
Inverter rating: 5/5
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Top quality system and customer service - no grid power needed and generates even in a severe tropical cyclone!

I spent a lot of time getting detailed system information and quotes before I chose Adapt Energy to install my system. The sales team were focused on my specific needs and gave detailed responses. Adapt Energy's ethical stance regarding the manufacturers' production practices and product portfolios impressed me. The quoting process was easy, with detailed written quotes available for a range of options.
The installation was efficient and very neat. The installation team were respectful and responded to questions about the system and the installation, including the optimal positioning of the panels.
Adapt Energy organised every step, including the grid connection.
The after-sales service has been amazing - prompt, friendly and knowledgeable. Without hesitation, I have been given step by step phone instructions about turning the system off and on again when necessary.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic service and excellent install.

The sales process was excellent. The process occurred during our house move and Inny was understanding and patient whilst we settled in. Solar was the No.1 priority for the new home which is why it occurred during the move. We were expecting an install in the New Year but were surprised when we got a call 3 days after signing the contract that an install day was available the next day. The installers were extremely polite a knowledge and we were up and running in around 6 hours. Considering the guys had to remove the old system before the new one went up the time taken was excellent. We were connected to the inverter app and explained how it worked and it is nice to know we are already generating more than we are using which is always good for the back pocket. Thanks so much guys, everything was so painless.
Panel rating: 4/5
Inverter rating: 4/5
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Original Review on 03-02-2023:

Excellent Experience

Excellent in all aspects; very happy. Worth the extra money.
My criteria: agreeable people; knowledgeable; technically competant Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Philip: "Are you happy with the performance of your system so far?"

Overall, yes.
I have more energy than expected in summer and less energy than expected in winter; but about right on average.
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Very professional

We found Adapt Energy fantastic throughout the whole process. From the quote, admin and the installation team were amazing. Answered all our questions and provided us with lots of great information. The whole process went very smoothly and professionally. Highly recommended
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Fast, efficient and great communication

From start to finish Adapt Energy have been great to deal with. The quotation process was fast and hassle free, staff were knowledgeable and didn't try to sell me anything I didn't need or wasn't a quality product. The install was arranged incredibly fast and minor issues were dealt with quickly and efficiently. I had arranged several quotes from other companies, Adapt Energy were one of the only companies to follow up within a reasonable period in a courteous way. Their local installer did an amazing job, his attention to detail and aesthetics was excellent. I would definitely recommend Adapt Energy.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 08-12-2022:

Peace of mind

Quality product with top installation chaps from Chinchilla. No fuss and friendly people. I felt confident with their experience and ability to get the installation done properly with good communication between them and respect. Attended the property as planned on time and were well presented.

Adapt Energy lived up to their good name and easy service. Thankyou. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked Jo: "Are you happy with the performance of your system so far?"

I had a simple installation process with no issues. Soon after though I starting having error code 567 then the system continually shut off, code 102 which meant I was not able to benefit from the energy potentially produced from solar throughout the day. Very upsetting. I was unable to receive support or help and understanding from the installer to find solutions. I was ghosted.

Ergon sent information gathered from my solar readings through to Toowoomba. I now have a system that produces but will have an error code 567 come up most days. At least it doesn't shut down now.
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Excellent customer service after the fact

Great operations team at Adapt Energy. My system was installed over 18 months ago but each time I have an issue (getting new wi-fi, getting a new electrical switchboard, got my roof redone so the panels had to come off), I ring the operations team, and I get excellent service. Big thanks for Bronwyn and Kat for their continued service. May I say it's also very nice to get the same staff members more than once, and not have to repeat my story 10 times to different people. I'm happy I went with Adapt.
Panel rating: 5/5
Inverter rating: 5/5
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Thorough customer service who made sure to fit the system to our needs and setup

Great service, excellent installers, easy overall experience. Happy with our system.
Inverter rating: 4/5
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No BS, quick install, reasonable price, used a professional contractor and was an efficient process.

All good thanks very much would recommend Adapt Energy and Barra Electrical.
Panel rating: 5/5
Inverter rating: 5/5
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Professional no nonsense installation.

The sales/quoting process was as I hoped it would be, clear comprehensive and to the point.
The home installation was Polite, Tidy and Punctual
They helped organise the grid connection with ENERGEX after the install. I only had to wait a couple of days
for the new digital meter to be installed.
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Good price. Good service. Friendly and professional staff. Pleasure to deal with.

Easy process, using a fast and comprehesive quoting system. Very quick to respond to questions and make suggestions.
Installation was quick and looks fantastic. The installers clearly knew what they were doing, as they did 26 panels plus inverter in under 4 hours.
Panel rating: 5/5
Inverter rating: 5/5
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All You Need for a Solar Installation of the Highest Quality

The sales/quoting process was fast and efficient. The sales person knew their product and could answer any questions and guide you down the process road to having Solar at your home. From woe to go with the sales/quoting process, I found it very easy making the choices that I needed to make. This process included the sales/quoting person being able to access your place of residence via google and from there the planning was simple. The next step of installation took no time at all ( only a couple of weeks) and again I found the installer to be professional, friendly, efficient, tidy and well organised. Installation on both of our properties took less than a day. The installer was amazing . The customer service and followup were extremely well co-ordinated and of course they organised the grid connection as well. All in all the people that I dealt with I would have no hesitation in recommending to anyone needing Solar. This company is awesome !!
Inverter rating: 5/5
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We'd give this team 11 out of ten :)

Today three superb blokes from GC Adapt Energy installed a new high quality solar system. They rolled in with a trailer load (20) of REC panels and a Fronius inverter. Removed the old and dysfunctional 2011 system and the new racks, cables and finally the new panels. At the end, lead man Dylan carefully explained how everything works and then took all the rubbish to the tip. Our property was left neat and tidy. The blokes were a delight have onsite and valued a home made smoko in their one break. We highly recommend Adapt Energy, starting with Steve Wilding investing three hours to help us novices - he's superb; Brownyn in Operations was a delight and the install trio with fabulous. Thank you
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Helpful and thorough service

Adapt Energy installed our system over 3 years ago; they were quick and efficient with good follow-up service. When a fault developed on the roof wiring recently they provided great troubleshooting and sent out engineers to help rectify the problem. They helped with remote diagnostics and took care of all warranty replacements for us. We're now fully operational again.
Panel rating: 5/5
Inverter rating: 5/5
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Great Service

The quoting process was very good. Owain was very professional and helped us to be clear in what we wanted.
Inverter rating: 4/5
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Happy Customer

My journey with Adapt Energy has been amazing from the sales quote to the install and after sales service! I am still a bit confused that my 10kw system doesn’t ever produce at full capacity nor does it hold high capacity for long durations which means that most times I am still on the grid but I suppose it all boils down to the sun! Happy customer in general though!
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Solar Installation

The sales team were excellent, provided all the necessary information and options. They did not push any sales or upgrades, just provided the facts.
The installation team arrived, installed the system, handed it over with a full explanation of the system. They were tidy and polite. Overall a great experience.
The customer team provided me with a follow up call to ensure all went well.
Ergon have contacted me and I look forward to passing power back to the grid.
Great job, well executed.
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Great service and advice

The Adapt sales person was able to answer all my technical questions and helped me to understand the pitfalls of buying from not reputable businesses.
Solar systems are complex and require specialists to guide which products suit our needs and for the technical installation too. Adapt have been great through the entire process
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Fantastic

From start to finish everything was fantastic the quote from sales person professional, honest no bs, and always available if we had any questions or concerns. The installation team were fabulous very respectful, patient and fast. Cleaned up at the end, set up the app and explained clearly how everything worked. Very happy we went with this company
Inverter rating: 5/5
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Great Installer

Adapt Energy provided excellent service, from sales to installation. I highly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Professional Experience

Adapt Energy were very knowledgeable and understanding on helping me decide on what system would suit me the best. The process from start to finish was well communicated and very professional and on time. The install went smoothly, and the staff were very friendly. Highly recommend Adapt Energy to anyone thinking about installing Solar.
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Excellent customer service from the beginning to the end

The team explained the whole process and gave great advice along the way. Excellent customer service from beginning to end.
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Outstanding Job, no hesitation in recommending this company

The interaction with Adapt Energy was outstanding, Owain as principal point of contact was absolutely brilliant and could not be faulted in any way. He really went above and beyond. The installation was faultless and nothing was too much trouble for the team.
Inverter rating: 5/5
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Great ????

The service from Adapt Solar was fantastic. Steve Wilding was very responsive and the installation team did a great job.
Panel rating: 5/5
Inverter rating: 5/5
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