AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar Reviews
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About
Bundaberg/Fraser Coast/Gladstone Solar have been servicing the Wide Bay/Burnett/Capricornia area since 2009. We only use tier 1 panels and focus on high quality inverters. Our solar equipment and installation is backed by our own qualified CEC accredited electricians (no sub-contractors). We service what we sell.
We have installed 1000's of solar installations on many iconic locations in our local area both residentially and commercially. We pride ourselves on offering onsite consultations with our customers, walking through the entire solar process from sale through to installation with ongoing after sales service
Reviewers report paying: $6,000 - $7,500 for depending on hardware choice and installation difficulty ( how is this calculated? )
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AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar Reviews (155)
Show Most Recent reviews from All time
Average Scores
4.5/5
Value for money
4.6/5
Quality of System
4.7/5
Installation
4.7/5
Customer Service
- 5 star 69
- 4 star 81
- 3 star 3
- 2 star 2
- 1 star 0
08 November 2024
28 September 2024
Great work & Very happy
All the staff I encountered from the initial contact with the salesperson to the office staff and installers were polite, cheerful and helpful. Everything was explained and all paperwork completed by business.26 September 2024
Great Customer Service
AC Electrical were excellent to deal with at all stages of the process from the initial point of contact through to the quote and installation. Their Electrician visited site to confirm installation requirements and what need to be reconfigured in the switchboard prior to the quote finalisation. They were also very open and responsive to questions on the system configuration and quotation. Their customer service was excellent! The installation proceeded on time and the installation team were professional and extremely tidy. After the completion of the installation, they explained how to use the system and the inverter smart phone App. The system has performed as per the quotation and initial indications after 3 months is that the system payback will be easily achieved. I'm pleased that I selected AC Electrical to install my solar system.22 August 2024
Installer was on time, Did a great install, Cleaned up after them. And took us through all the things we needed to know about our solar system. Very happy.
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18 May 2024
Great service all round
From the sales end to the installation was all smooth sailing. All staff and trades people were informative and helpful. I would highly recommend AC Electrical as a solar provider/installer.Panel rating: 5/5
Inverter rating: 5/5
13 April 2024
Original Review on 17-06-2023:
Too easy
Sales person very knowledgeable by suggesting different approach for installation. installed, site cleaned, instructions given all in a day. Very happy.10 months later we asked Graeme: "Are you happy with the performance of your system so far?"
yes19 March 2024
Tidy and timely installation
Salesperson explained everything very well and gave options. Installation of the 5.72 KW system was before quoted date and was complete in less than a full day. System was up and running same day due to timely organisation of grid connection with supplier. Very happy with the work.Panel rating: 5/5
Inverter rating: 5/5
14 March 2024
Mals Review
Geoff at AC Electrical invested a lot of time explaining the solar system and the differences in energy charging and maximum input levels allowed in Regional Qld by Ergon Energy. Once the quote was accepted, 5 weeks later the installation was very smooth and efficient. Thanks team well done. I'm now enjoying watching the system and learning which household items use the most electricity. Trying to reduce costs as much as possible.Inverter rating: 4/5
11 March 2024
Great service, quality product
The whole process was very straightforward and easy. Install was done on time and service was fantastic from the staff.
06 March 2024
Bundy local business, great service and helpful, with eye for detail
I can only recommend AC Electrical in Bundaberg. My experience was from end to end positive. Polite and supportive of your installation requirements and careful/tidy. Organised everything from start to finish.30 January 2024
Great local company
After receiving 3 suppliers names from solar quotes all of which may have been equally as good as one another selling similar systems for similar prices. Bundaberg solar was the first company to make contact and arrange a time to come out and talk to me about the type of system i wanted. After talking to the remaining companies over the next few days i decided to go with Bundaberg solar as they are a local company that do their own installs and service and don’t use contractors, they had a competitive price for a tier one system. I wasn’t game to use a large out of town company selling cheaper systems. The installation was very quick and was done the same day that they had told me even though we had some showers. They organised every thing for me all i had to do was sign the contract by email and pay the fee less gov rebate after the install. I have ticked 4 star for quality of system and value for money just because i have nothing to compare it with other than what i have read and it has only been a month since it was installed so far so good, time will tell if i made the right choice.10.56 kw system Suntech Ultra V Pro panels on a 8kw Fronius hybrid inverter
09 January 2024
Great job all round from rep quote to completed job
I would like to thank the whole team from first contact with Jeff the rep to the installers arriving on time, polite, friendly and took pride in there workmanship, cleaned up there rubbish before leaving, sparkies were methodical and again clear and concise on there work, informative directions on use and again workmanship and pride in there job, all in all a great job and would not hesitate recommend AC Electrical , just a side note it was extremely hot and the guys in the roof cavity went about there job without complaining of the stifling heat on the day, thanks to the whole crew for a easy transition to solar.
19 December 2023
Great Solar installation
We installed a 10kw solar system and are very happy with the product, price and service.The whole process from an on-site quote to installation was simple and straightforward. We were kept updated on when installation would take place. Installation went without a hitch and the system was up and running straight away. They went over and above helping out with installation of another product while onsite. I wouldn't hesitate to use them again or recommend them to family and friends.Inverter rating: 5/5
07 December 2023
An incentive was offered by AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar for this review. Learn more here.
Happy with my new solar
The salesman came on time walked us through what he was suggesting, then gave us a quote there and then.The installers arrived on time and didn’t stop until finished.
The office staff were very helpfull with paper work payment ect.
The grid connection was organised by the company. Electrical company kept us updated with a day to install there connection.
The system is working well and I am enjoying watching the data on my mobile phone
Also updated air conditioning at the same time.
01 October 2023
Awesome
The guys came on a very windy day, they didn’t think they were going to be able to put the solar panels on, but they managed to power on & had the job done in no time, a great bunch of blokes who were very professional & efficient.Would recommend AC Electrical for your Solar installation.
30 September 2023
Amazing Job!!
We can only praise the team at AC Electrical. From the first on- time visit and accurate quotation, to the installation of our panels and solar system. Very smooth and efficient process, from start to finish. We have told all our friends and have been extremely satisfied with the team and how professional and neat they were, leaving a tidy site and some very happy customers. Thank you AC Electrical!!!29 September 2023
Job well done
To maintain eligibility for the 44-cent feed-in tariff I am currently on, I required a similar system to the one I originally had. Through my own research I was able to find an inverter within the parameters required. Whilst this new system was a bit more expensive AC Electrical were able to source an inverter from Fronius (the Inverter I wanted). They were friendly and accommodating throughout the whole process.I was having my roof replaced at time of installation. When asked they were able to remove the old ones from the roof the day prior to the roof being removed therefore reducing down time of system
The people who installed the Panels and Inverter were polite and had system installed and up and running. They also seem to take pride in their work as the installation was tidy and they cleaned up aft.er themselves.
I would highly recommend AC Electrical.
29 September 2023
Fantastic and installed way before advised.. a big bonus
Everything was great, quoting very prompt and informative, installation the people were polite respectful and punctual.Yes, customer service great, and organized the initiation for the grid connection.
After service excellent as well.
28 September 2023
Happy customer
Good communication throughout the whole process. Friendly and professional install followed by excellent backup/support.I had to wait a few weeks for Ergon to officially register the system on the grid but that was unfortunately out of bundaburg solar’s control. Highly recommend.
28 September 2023
Straightforward Solar Solution
Having had a number of quotes from local Solar companies we went with Geoff from A C Electrical (Bundaberg &Fraser Coast Solar) he was by far the most informative and straight talking of the people we engaged with.The speed of install was awesome and Kaleb & the crew were punctual, prompt and professional. They happily adjusted the install plan for us to ensure the most efficient performance possible due to a shade issue from a structure.
We are very happy indeed with the whole experience. The only drawback for us was Ergon lack of infrastructure in our area where we are unable to get any feedin whatsoever sadly. This is why we only hit a 6.6kW system to run everything we can during the day instead of a 11.6kW system for input returns for our nighttime use.
25 June 2023
Good sales and install process, unit just works.
We are happy with this installer, the salesman turned up on time, answered all my questions, and the install was done in one day. Since then, everything has been working fine, no problems whatsoever.21 May 2023
Original Review on 24-07-2022:
Great experience with AC Electrical
The quote process was detailed and covered off all the items in the Solar Quotes comparison table. The installation commenced late last week but was delayed due to rain on Thursday/Friday. Hoping for the panels to go up tomorrow. The installation guys were great and very professional.10 months later we asked Daryl: "Are you happy with the performance of your system so far?"
System is performing well, nil problems and I get a credit of $10-$20 every month from Ergon. No more power bills. I look forward to getting my bill to see how much credit we earned each month!07 February 2023
Original Review on 13-04-2022:
Very good experience
Sales person very prompt in contacting and arranging site visit.Arrived on time, very friendly and information presented was in line with what had been researched prior to visit.
Installation was done with no problem .
Company liased with electrical company in regards to power box upgrade.
Overall very good experience, would recommend.
10 months later we asked Katherine : "Are you happy with the performance of your system so far?"
yes it has performed up to expectations couldnt be more happier31 January 2023
A great experience
Thank you for doing the solar at the Baffle Creek Men's Shed, it has been a great experience to work with your solar team, the installation crew were fantastic.Be proud of your pleasant and efficient staff.Panel rating: 5/5
Inverter rating: 5/5
31 January 2023
Love it, thanks guys.
Seamless from the start, one day install, meets all expectations.Inverter rating: 5/5
31 January 2023
Fast and easy Hassle free
The team at A/C Electrical were quick to return my query. They came out and assessed the house and gave me multiple options which best suited what I needed. Installation was completed all in the one day with no dramas. The whole team was awesome and helped run me through the whole system and how it works. Top Job!!Panel rating: 5/5
Inverter rating: 5/5
31 January 2023
Easy, simple, quick!
The whole process from quote to install was simple. Customer service and communication was great. They were very quick to install and kept every nice and tidy. Very happy.08 December 2022
Great service
Geoff was able to answer all my questions & even suggest things I didn't know.Was very happy with AC Electrical with how quick from when I paid deposit to actual installation date.
The 3 guys who installed my unit where very courteous and quality of installation was top notch.
Would highly recommend them & have already done so to some of my friends & work mates that are chasing solar installs.
Keep up the great work guys.
Panel rating: 5/5
Inverter rating: 5/5
31 March 2022
Fantastic Experience from Quote to Install
AC Electrical was the only company to actually visit my property for a quote. Geoff was very friendly and answered all our questions and concerns. He walked us through all the options and explained in clear language the process, pros and cons. The quote process was quick and documentation well laid out.Once the install date was arranged the team onsite were fantastic. Very professional and a pleasure to work with. Everything is working perfectly and it is all so neat and tidy with the cabling nicely finished. I am really impressed and glad I went with AC Electrical for the work.
02 December 2021
Fantastic
They were very professional,pleasant and helpful. They did every think we had to do nothing .Panel rating: 5/5
Inverter rating: 5/5
01 December 2021
Extremely easy to deal with.
Very easy quote. I originally only wanted, or needed, my inverter replaced, then I enquired about the possibility of adding extra solar panels. Within a few hours l received an email with an Aerial view of our house, showing a picture of our existing panels as well as a picture of the new array of panels in the position they would be installed. They did all the work with Ergon to find out how many panels I was allowed etc….Very competitive price and all done over the phone or via email.
Installation was easy and quick, and 4 days earlier than quoted. Panels look great, my only concern was the excess rail, or track, that extends 150mm from both end of the panels, but looking around it appears fairly common.
Customer service was great, I didn’t have to do a thing to have them connected to the grid, they did the lot, they even ran me through how to get the app for my phone and how to connect it to my inverter. Now I can see all my Solar Inverter data on my phone no matter where I am.
Very happy with the company, service and the product.
27 November 2021
From start to finish, a wholly professional job and team.
From the office staff to the installers, everyone is friendly, professional and helpful. All we had to do was ring for a quote, organise a date and time for installation and they did everything else. We used them on our previous residence, so it was natural that we would use them again for our new residence.Panel rating: 5/5
Inverter rating: 5/5
26 November 2021
Installer very professional in workmanship
Installers turned up when they said they would and completed the job in a timely fashion.Thank you.
Panel rating: 5/5
25 November 2021
Impressive sales advice and installation
An experienced and helpful sales person who answered all questions patiently and followed up promptly. Installation was arranged smoothly, fitting in to dates the suited us, and the install crew were a dream to have on the property - polite, clean, helpful and very efficient.The workmanship appears to be excellent (but I'm not getting up on that roof).
The grid connection is not complete yet, and this will be a real test, as some people have reported that the follow up is where delays can happen and paperwork can get lost. We shall see....
10 September 2021
Friendly customer service and good quality work
My enquiry via solar quotes was quickly responded to with a phone call from Geoff who gathered enough information about what I wanted and what I knew about solar and this was followed up with an email with 3 system configurations containing photos of potential panel layout.Geoff followed up with an inspection at the house where he provided plenty of information directed to our level of knowledge about solar (we had solar at a previous house) and ensured the layout from the quotes would match the property. Geoff was personable, knowledgeable and avoided any pushy sales tactics. When the inverter we had decided on became unavailable, Geoff contacted us with options and we got the newer model at the original quoted price.
When our order arrived the team arranged a time to fit the system that suited us. The installation team were friendly and professional. They finished the job in the one day, fit an finish was of a high standard and they explained the shutdown procedure and WIFI connection before they left.
It is only day 3 of the installation at this stage but so far we have been very happy with everything. Everyone we dealt with in all stages of process were polite, professional and knowledgeable. We are planning on using the business for air-conditioning and battery installation in the future.
We highly recommend this business.
Inverter rating: 5/5
08 September 2021
Amazing to deal with from start to finish!
From the first phone call, the team at Bundaberg Solar was amazing. Geoff promptly came out for a site inspection and answered all our questions, explained the whole process and made sure we understood everything. No pushy sales techniques or exaggerations - just good old fashioned honesty.The installation team were prompt, professional and hard working. They explained everything they were doing, and worked all day to get the system installed, before coming back to finish the wiring and hook up the inverter. They were all super friendly, and their work is top-notch. All wiring is clean and tucked away which is a bonus - you can tell they take pride in their work.
I cannot recommend Bundaberg Solar higher. If you're looking to get solar installed, at a good price and high standard of workmanship then look no further.
07 September 2021
Professional
Installation all went as the salesman said it would. Very professional.05 September 2021
Detailed quote, prompt service, excellent follow up.
The quote supplied by Geoff was detailed, informative and prompt. Geoff is very knowledgeable and personable, he was a pleasure to deal with. While we took our time to decide the follow up from Geoff / AC Electrical was excellent and any changes we wanted were no problem. By the time we made our decision the install was quick and professional. The team were lovely to have at our home and did a super job.Overall we're really happy with our choice.
Sadly it's the electricity provider now who holds it all up before we can start to enjoy the savings!
01 September 2021
Prompt and professional
The quote was professional and promptly done, with two tiers of options provided. They were open and helpful in amending the quote to specifics I wanted to add. Explanations on technical aspects of the installation and products were helpful and easy to understand.The installation was fantastic, the workers were tidy, punctual, professional and polite. The installation looks great. I also appreciate that the Sungrow inverter was correctly setup and connected to our wifi. Connection to my inverter via the app was simple.
Ergon came and did their bit and that was no hassle
Panel rating: 5/5
Inverter rating: 5/5
29 August 2021
Original Review on 27-12-2020:
Good workmanship, but would have been good to be immediately hooked up to App
Sales and quotes-fast and obliging to chance thingsInstallation was prompt, but only got 12 hrs notice so had to go to work while they did the install. Good workmanship
Good customer service up to the point of installation, they did organise grid connection. However as inverter doesn’t have screen, you need the App to see if system is working. Whilst plenty of paperwork supplied, no information supplied on App, the login process etc at time of installation. This required follow up phone calls to the company to resolve. This could be improved.
8 months later we asked Andrew: "Are you happy with the performance of your system so far?"
Yes, our monthly bill is now $5-30 depending on whether our teenage son has been home for a week or two running the split system air conditioning or we have had to put the booster on for the solar hot water. This is with a $25 monthly fee from electricity provider. System has worked well.22 August 2021
Best Service
Customer service, installation and professionalism was/is amazing. Highly recommend this company for solar installation. They turn up on time! Great follow-up service. One VERY HAPPY customer!Inverter rating: 5/5
04 August 2021
Friendly and helpful
Friendly and helpful staff from initial quote to installation, great service.03 August 2021
Highly professional team
The team who installed our solar panels plus hot water system worked well as a team highly professional . Very polite would highly recommend them Thankyou Geoff03 August 2021
Great local company
AC Electical were processional and easy to get along with. The team worked very efficiently together and were very polite and had good communication skills.The installation of our system was well done from start to finish, we are happy the the product they have recommended. We would definitely recommend them.
Panel rating: 5/5
Inverter rating: 5/5
03 August 2021
Honest & Reliable
Tried getting quotes from other companies and we were given the run-a-round. Contacted AC Electrical and the response was same day.The guys came around and checked the old system and discovered a faulty panel. They quickly removed this and had the system up and running again.
We decided to replace old with new and I have nothing but praise for the service including timing. The installers were polite and removed all the old panels to be recycled. Excellent work.
24 June 2021
Hybrid solar ready for battery.
13.26Kw hybrid solar system ready for battery install at a later date.After getting callbacks after using solar quotes I went with AC ELectrical Bundaberg because they called back promptly and gave me heaps of information and answered all my questions without trying to sell me anything I didn't want.
Geoff the salesman came out to answer more questions and spent the time to make sure I was getting exactly what I wanted.
After the electricity supply company approved the installation was arranged for a couple of days after that.
The team of 4 installers arrived exactly when they said they would and hopped straight to work and worked efficiently all day, they were all very friendly and cleaned up after themselves as they worked.
The installation was very neat and tidy looking.
11 June 2021
Good installation
I found Geoff to be very informative and thorough in the information he gave me during the quotation, he was very helpful in all aspects and I was only too pleased to accept the quote.The guys were very efficient during the installation and seemed to work very well together. There was no mess left behind and they consulted me if they had any queries about where conduit etc, should be routed.
They organised the grid installation for me and it is now fully operational.
19 May 2021
Great experience from start to finish
The whole process was easy from start to finish. Very professional in all communications and installation. Highly recommend26 March 2021
Excellent customer service and top notch installers
Very happy with the end result of my solar installation from AC Electrical in Bundaberg. The installers despite arriving a little late than expected still installed our solar system within the same day. Jake and the guys were efficient and very knowledgeable of their products and services, they even made sure that all my questions/queries were answered. We are now enjoying the system and I particularly like how I can track my usage through the app. Last but not least a big thanks to Geoff and the whole team for making all of this possible, could not be happier with the level of customer service I received. Well done AC Electrical I will be recommending you to anyone!!!Panel rating: 5/5
Inverter rating: 5/5
04 March 2021
First class all the way,
Geoff and the team were excellent highly recommend the whole process was easy and top quality workmanship.Panel rating: 5/5
Inverter rating: 5/5
Good bunch of blokes efficient at what they do.
we got lots of information in our quote, and felt very comfortable with going with this company. Our quote was emailed quickly,the date was set, and a team of staff arrived promptly and obviously have a great system and teamwork.
Our solar panels and 5 new air conditioners were all installed in one day, and are extremely happy with workmanship, and have already made some recommendations