1800 TAS SOLAR - Company Review Notice 1800 TAS SOLAR - Company Review Notice
1800 TAS SOLAR

1800 TAS SOLAR Reviews

4.1

Based on 24 ratings

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About

1800 TAS SOLAR supply solar solutions to all residents in Tasmania, including Burnie, Devonport, Launceston, Hobart and all surrounding areas. At 1800 TAS SOLAR we aim to provide economically viable solar energy solutions exclusively to residents of Tasmania and tailored to anyone’s budget. Our mission is to employ specialised local solar personnel from Tasmania to service the needs of Tasmanians to the best of our ability.

Sourcing the highest quality solar products through our Australian and European distributors and using bulk buying power we aim to provide our customers with a premium solar solution without the premium price tag. 1800 TAS SOLAR uses their vast network of local solar installers in Tasmania to ensure complete customer satisfaction without the lengthy install times offered by other solar companies.

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1800 TAS SOLAR Reviews (24)

Show Most Recent reviews from All time

Average Scores

3.9/5

Value for money

4.3/5

Quality of System

4.4/5

Installation

4.0/5

Customer Service

  • 5 star 5
  • 4 star 12
  • 3 star 3
  • 2 star 2
  • 1 star 2
I have tried to contact Matt 5 times by email and phone messages with no response. Thankfully my system is working very well but after sales service is nonexistent. Is the company still open and running, if so buyer beware, Matt is not contactable.
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Unable to contact Matt, Enlighten Enphase monitoring system no longer works Does this organisation still exists.
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This company promised me the world - demanded a deposit of $1500, then turns out the solution he recommended would not work at my residence. I could not contact Matt to get my money back. He is not to be trusted.
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Original Review on 26-11-2015:

The nature of the building (two story old house) made for a difficult installation. Despite being asked to visit the site before the quotation, Tas Solar Solutions were the only company prepared to undertake a site visit before submitting a quotation. After the site visit, Tas Solar Solutions acknowledged that the site visit modified their view on how difficult the installation would be and the capacity of the system that could be sustained. Clearly this was a major influence on my decision making as the other quotations received did not have regard to site conditions or limitations to the system capacity making the quotations meaningless. Original ratings

Panel rating: 3/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

9 months later we asked Garry: "Are you happy with the performance of your system so far?"

Not quite - at best on a good day the panels only generate at about 80% of capacity.
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Original Review on 19-11-2015:

Fast, efficient and friendly.Strongly recommended. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

9 months later we asked David: "Are you happy with the performance of your system so far?"

Absolutely. In less than 10 months, it has produced more than expected. Apologies for delay in responding - life can get busy. Many thanks for your guidance and help.
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Original Review on 26-09-2015:

Matt made the process simple and he was very prompt in all responses. He was polite and efficient and the installation guys were the same. They CLEANED UP!!! Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Geraldine: "Are you happy with the performance of your system so far?"

Yes
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Original Review on 03-09-2015:

Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

9 months later we asked Jeff: "Are you happy with the performance of your system so far?"

I would say they have given me the performance that I had Hoped For. Because we used Micro Inverters the system could be split across both tariffs thus giving us the best return for there production.
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Taken deposit 6 months ago, gave excuses continually, no contact in 4 months, No service supplied at all, just took money.
If anyone knows of Matt Russell so called Director's location please email me . [email protected]
1800 tas solar site still up. BUYER BEWARE. This will not go away Matt , so call me or email but it needs to be sorted now.
Edward
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I had been in regular contact with the proprietor, who was knowledgeable, friendly and provided good advice regarding the installation of solar panels at my premises. Regretfully, after making full payment for the system, it has come to my knowlege that a key component is missing and that the installation is useless and not generating any power. I am now having extreme difficulty in re-establishing contact to remedy the situation.
So... If you are paying attention, contact me and fix this situation. Otherwise, buyer beware!
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Initial contacts were very good and positive and the installation by and large was well done. However, I had an immediate problem with the installation with frequent instances of fuse box tripping with stormy wet weather and very disappointing returns for my investment compared to other 3kw systems in my area. After many unsuccessful attempts to contact tas-solar I brought in a local electrician who found the inverter had not been set up properly - he was able rectify the problems and somehow managed to contact tas-solar who agreed to pay the costs - in writing. I subsequently forwarded the bill to tas-solar for payment and thought no more of it until I received a final demand from the local electrical company. All my attempts to contact tas-solar by phone, e-mail (both addresses) and facebook have failed to produce any response. I will have to pay myself (it is not the local electricians fault) and take legal steps to recover the amount due to me. It is a strange company indeed that doesn't answer it's phone or e-mails.
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Friendly, fast and efficient. Strongly recommended. Request surname not be used in testimonial.
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1800 TAS Solar was good until I signed on the dotted line, after that one only got the answering machine. Me having a lot of questions seemed to be a bit of a nuisance.
Now the job is done, I haven't heard boo from them, no thanks for the business or anything. I would have more questions but don't feel comfortable asking. Worksafe was here and apparently there are shortcomings, but they haven't been fixed as yet.

Supplier Reply:

Thankyou for your feed back. Yes you had a lot of questions which we welcome to improve our customer relations. I believe calls were returned to you after the initial installation of the heat pump and 2 further site visits after installation. It is hard to answer all calls at the time they are made when the phones have been ringing not stop and quite often we are on other calls.There is an issue with one earth plate on the system which hasn't been rectified as yet as Tech Safe notify John and he has been away on holiday for the last 2-3 weeks.If you have any further questions do not hesitate to contact us.
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Matt was great with both his time and advise on a number of systems I was considering. He steered me towards the Enphase system and I am very much looking forward to how it will perform. I plan to add extra panels towards the end on 2015 and will definitely use Matt and his team again.
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While I questioned the advise of which roof face to place our panels on, Matts suggestion has worked a treat. The installation was on time and with no fuss. A pity I have now run out of suitable roof space.
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Matt was a pleasure to work with. His knowledge of the Solar Industry was first class and he answered our questions in a strait forward way with no padding just the facts. The installation team were first class leaving no mess behind.
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There was great service from this company from the first point of contact until now. The installers were timely, professional and informative. The system has been in over 6 months and is doing exactly what we were told it would.
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We were impressed with Matt Russel from the start. He was always willing to listen to our questions and we never felt under any obligation before making our decision to go ahead.
The installation was done by Ben Steven from BASLEC and he was equally accommodating to our needs
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They were very professional and worked great as a team.It was raining and they still installed our solar panels.I will recommend tasssolar to all my friends and relatives.
Very happy
Cindy and mark
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This company went out of their on the ground and above to do what I wanted, others said this wasn't possible you needed this, or you could not have the system size, hence they won. And my questions afterwards were answered by someone who knew what I was talking about, not a sales person or secretary saying yes we will pass that on, (NOT)
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Quality service
Very happy with our system
Usual bill $320.00 approx ( 3 mths )
Last bill $51.00 ( 3 mths )
Looking forward to our summer bill
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A friendly and welcoming sales team. The installation team were sensitive to our needs and installed the system with minimum impact on the visual effect of our new home without compromising efficiency. They were also happy to answer my many questions about the operation of my system. I would recommend this local company.
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