
If you expect your energy retailer to send you any money they owe you without you asking for it, you may be disappointed.
A reader’s email last week led me down too many rabbit holes, but I think it was worth it. The reader asked us to look into how electricity companies handle refunds of customer credits accumulated under solar feed-in tariffs (FiTs). Can customers get credit refunds automatically, and what happens to credits at the end of a contract? [Read more…]









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