Got An Eye For Detail? SolarQuotes Needs A Lead Investigator

Every day, people come to SolarQuotes to ask for quotes for their home electrification needs: whether that’s solar panels, batteries, EV chargers or hot water heat pumps.

And just about every day, something goes a little bit wrong with those requests for quotes. That’s where our Lead Investigator & Customer Service Hero comes in.

We’re on the hunt for someone to join SolarQuotes and help us catch and fix these issues early, so homeowners can get the quotes they are after.

Our current lead investigator Katrina, who is being promoted internally, says it is a role that helps people in very direct ways.

Katrina recalls one person in her quotes request noted that she’d “had a door knocker come who had overwhelmed and pressured her into signing on the spot. She provided detail of the system and quote which was not a suitable or cost effective solution for her. I was able to provide her information on her rights (cooling off period, etc) and source a good local installer to provide her a competitive quote with a solution suitable for her needs. She was very grateful.”

Other leads have required Katrina to double-check that people have requested what they are actually after.

“I quite often have to interpret what they have asked for and ascertain if that is what they are really wanting. One example is that many leads request quotes for an on-grid solar system and then note they want to be completely off-grid. They generally do not mean that — they mean they would like a solar and battery solution that allows them independence from the grid,” she says.

“Basically, I’m the ‘read between the lines’ person!”

If you’re interested in throwing your hat in the ring, here’s the full job description:

SolarQuotes® is Hiring a Lead Investigator & Customer Service Hero!

Do you have a keen eye for detail, love talking to people, and enjoy solving problems? SolarQuotes® is on the lookout for a dedicated Lead Investigator to help us deliver high-quality leads to our 500+ installers across Australia — quickly and accurately.

 

Who We Are

 

At SolarQuotes, we make buying high-quality solar, batteries, EV chargers, and heat pumps fun, safe, and easy for homeowners while helping great installers thrive.

 

Your Role

 

As our Lead Investigator & Customer Service Hero, you’ll play a crucial role in ensuring homeowners complete our lead process while delivering exceptional customer service. Your key responsibilities will include:

 

● Contacting homeowners who haven’t completed their application and gathering missing details.
● Answering homeowner questions with the help of our AI agent, Alan.
● Responding to inquiries via phone, email, SMS, and Zendesk.
● Identifying and handling incomplete leads — verifying details, sorting spam, and escalating as
needed.
● Collaborating with our IT team to improve processes.
● Confidently using multiple CRM systems (Lead Manager, Zendesk, BaseCamp).
What We Offer
● A flexible work-from-home role or a CBD office — whatever suits you best.
● A dynamic, quirky team of 15+ passionate individuals working toward a greener future.
● The chance to work with cutting-edge AI tools.
What We’re Looking For
● Exceptional customer service skills — a “do whatever it takes” attitude to help homeowners and
solar installers.
● Tech-savvy & AI-friendly — comfortable using software and learning new systems.
● Strong communication skills — both written and verbal.
● Meticulous attention to detail — you’ll be the last line of defence for lead quality.
● A love of numbers & problem-solving — this role requires analytical thinking.
● A questioning mind — curiosity and initiative will serve you well.
● Availability for weekend work — flexibility is key.

 

Ready to Join Us?

 

If this sounds like you, we’d love to hear from you! Please send us your CV along with a covering letter telling us three things you love about our website to [email protected]