Posts By Ronald Brakels, Author & Fact-Checker At SolarQuotes

As soon as a battery manufacturer says this, your battery magically gets a 20 year warranty in Australia. No matter what the warranty document says.

The other day a salesperson give me the rundown on a home battery system he had on display.  While it wasn’t cheap, it certainly appeared to be a very impressive piece of technology.  The salesperson clearly had a lot of confidence in it because, even though its written warranty was only for 10 years, he very generously doubled that to a 20 year warranty without batting an eyelid.

Ben Affleck would bat his eyelids for two hours a day in preparation for this role.

We weren’t related, so nepotism wasn’t the reason for his generosity.  And it wasn’t because I saved his life in Nam…bour.  (That sugar cane train could be really dangerous.)  We weren’t old schoolmates, and as hard as it may be to believe, he wasn’t taken in by my charm and good looks.

No, the reason why he gave me a 20 year warranty was simply because he didn’t realize he was giving one.  Or possibly, he did realize he was giving one and really hates his company.

He gave me a 20 year warranty when he told me the battery system had a design life of 20 years.  According to Australian Consumer Law, if a salesperson makes a statement that a reasonable person would conclude to mean that a product can be expected to last for 20 years, then that counts as a 20 year warranty.  It doesn’t matter that this warranty was given verbally or that it is twice as long as its written warranty, legally it still counts. [Read more…]