Redback Technologies solar batteries reviews

Brisbane based Redback Technologies was founded in April 2015, specialising in smart solar storage solutions for residential and commercial markets.

Australian Contact Details

Address: Building 1015, 80 Meiers Road Indooroopilly, QLD, 4068
Phone: 1300 240 182 or 07 3180 2325
Email: Contact form
Website

Company Info

Established by veterans of the renewable energy industry, Indooroopilly-based Redback Technologies' first products were launched on the Australia market in 2016. 

Redback achieved significant milestones during its early years, including introducing the first all-in-one hybrid battery system to the market and becoming the first inverter manufacturer to be certified for Queensland’s Dynamic Exports.

But on March 5th, 2024, Redback Technologies went into voluntary administration. The search for a buyer or investor followed, and it emerged from that just a couple of months later in May 2024 with new owners – Australia Ebon Group; a fintech company. 

Redback Technologies Batteries

Redback’s solutions are Australian-engineered and tested, but manufactured in China - not that there's necessarily anything wrong with that; particularly since Redback uses Pylontech battery packs featuring lithium iron phosphate (LiFePO4) chemistry. 

In October 2024, the company announced all its batteries are compatible with Amber Electric’s SmartShift.

Redback Smart Hybrid 

The company's original product was the Redback Smart Hybrid System, which is still available in Australia today. This is an all-in-one modular system offering 4.8kWh - 28.4kWh storage capacity with 5kW output. It can be DC coupled and AC coupled.

The battery modules are rack mounted affairs manufactured by China's Pylontech, so the battery chemistry used is lithium iron phosphate, widely considered as being very safe.

The system is IP65 rated and can be installed indoors or outside. It also has a UPS (Uninterrupted Power Supply) feature, so you can keep the lights on and other key appliances operating in the event of a blackout.

The warranty for the Redback Battery Enclosure (BE13200) installed in conjunction with a compatible Redback inverter was originally 5 years, but this was boosted to 10 years in October 2021.

There is also a three-phase version of the Smart Hybrid system.

Redback Smart Battery

Redback subsequently launched its Smart Battery range in 2021, with a 7.2kWh model (SB7200) followed by a 9.6kWh (SB9600) and 14.2kWh (SB14200) battery. However, those capacities are nominal - usable capacity is less. For example the 14.2kWh Smart Battery has a usable capacity of 12.8kWh. In terms of power, the SB7200 offers 3300W rated active power, while the SB9600 and SB14200, 4,500W.

Redback H-Series Batteries

Unveiled at All-Energy Australia 2024 in Melbourne, Redback’s H-Series batteries are all-in-one energy storage solutions that will be available in AC and DC coupled options for single-phase and three-phase homes.

Hybrid Battery System:  9.6 and 19.2 kWh capacities
Hybrid Battery Max: 10-25 kWh
Hybrid Battery 3-Phase: 15-50kWh

The maximum operating temperature of the H-Series is 60°C. The single- phase H-Series enclosure measures 540 x 363 x 1270mm while the Max and 3-Phase are 652 x 380 x 1150mm.

The batteries provide backup supply in a power outage, and can continue charging with solar even during a blackout. All have Redback’s smart load control feature and monitoring can be accessed via the Redback Portal or MyRedback app.

Warranty Information

Redback Technologies offers 10 year Australian backed warranties on all its products; excluding battery packs. But note, like most other batteries, this applies to the system at the location where it has been installed. If a Redback system is removed from the original installation site and re-installed at another location, it's bye-bye to the warranty.

The battery packs are covered by Pylontech's warranty, which is also 10 years and warrants minimum capacity being at least 70% of the nominal energy by the end of that period. The performance warranty's minimum energy throughput is 3.0 MWh per kWh of storage capacity. Pylontech says the performance guarantee will not be covered if 1 cycle or equivalent capacity per day is not achieved.

If you have a Redback solar storage system installed at your place, share your thoughts on how it has been performing in real-world conditions by leaving a rating and review.