QCells - Battery Reviews

About QCells

Qcells is best known as a manufacturer of quality solar panels and has also marketed and sold a home battery here. Unfortunately, their products are no longer available for sale here as Qcells left the Australian market in early 2024. 

Why Did Qcells Exit Australia?

In early 2024, Qcells decided to stop selling into Australia to focus efforts elsewhere, particularly in the USA. A spokesperson for QCells Australia told us the decision was based on the context of the Australian solar market seeing record-breaking price drops and extreme market competition over the previous 12 months.

Qcells Home Batteries

Among the batteries Qcells offered in Australia was the Q.HOME; an all-in-one battery system - meaning it combined a battery and integrated hybrid inverter within the unit. Q.HOME was scalable from 4kW to 12 kWh and was based on Lithium Iron Phosphate chemistry, widely regarded as the safest Li-ion technology. This energy storage solution has a natural cooling system allowing silent operation, a power output of 4.6kW and offers backup functionality.

The original Q.HOME was followed by the Q.HOME+. Then in In February 2022, Qcells announced a 15 year product and performance warranty for its new Q.HOME CORE battery system that subsequently launched in 2022.

The Q.HOME CORE energy storage solution was comprised of two units, the modular Q.SAVE battery the Q.VOLT inverter. The Q.SAVE battery had a 6.86kWh storage capacity, expandable to up to three units for maximum 20.5kWh capacity. With the Q.HOME CORE, the lithium chemistry has changed to Lithium Nickel-Cobalt-Aluminium Oxide (NCA). The manufacturer of the cells was Samsung.

Qcells Warranty Information

While Qcells has exited Australia, if you have any of their products the good news is they are still providing full warranty support. 

If you have a problem with a Qcells battery, you should first contact your installer.  But if they are no longer around and you need to make a warranty claim, you can approach Qcells directly.  The phone number of their Australian office is 02 9016 3033.  Note that, in addition to the warranty, you are also protected by Australian Consumer Guarantees and these can apply even after the warranty period has ended.

How's your Qcells battery performing? We'd like to know - and particularly the outcome if you've needed to make a warranty claim since the company decided to leave Australia.