SolarQuotes Privacy Policy
The privacy of your personal information is a priority for us at SolarQuotes. We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and are committed to complying with the Privacy Act’s requirements for collecting and managing your personal information.
Dealing with your personal information
You generally have the right not to identify yourself when dealing with us, where it is lawful and practicable for us to allow it. However, if you choose to do so, we may not be able to provide our services to you.
The kinds of personal information we collect and hold
The kinds of personal information that we may collect and hold from time to time include—
- your name, addresses (including personal, postal, and prospective installation addresses), phone number, and e-mail address;
- any other identifying details that you choose to provide to us using the form;
We may collect additional information from time to time, including but not limited to, when you provide us your feedback, interact with us, or when you provide information about your personal or business affairs, change content or email preferences, or respond to surveys and/or promotions.
If you choose to provide us with a review of our service or of the goods or services you receive from one of our suppliers, we may store that review and post it to our website or social media, and by submitting your reviews you agree to the Terms of Use.
We will only collect your personal information by lawful and fair means.
We will never collect sensitive information about you.
How we collect your personal information
We will generally only collect personal information about you directly from you. If we collect your information from a third party, we will take such steps as are necessary to notify you.
Why we collect your personal information
We gather various types of information from our users, and we use this information for you to interact with our services, including to personalise, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfil your requests for certain products and services, and to analyse how you use the services. In certain cases, we may also share some personal information with third parties in accordance with the Privacy Act.
We only collect personal information reasonably necessary for one of our functions or activities. For example, we may collect your personal information if you choose to provide us with your details using the ‘Get a Quote’ form.
How we keep your personal information secure and overseas disclosures
We are committed to ensuring that personal information provided to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We may hold personal information about you in, or disclose this information to, third-party service providers located overseas, including the United States, the United Kingdom and India.
Using and disclosing your personal information
We use and disclose your personal information to:
- contact you or provide you with information and updates;
- provide you with the services you requested, including for the purpose of matching you with suitable suppliers;
- refer you to a finance company upon your request;
- performing or enforcing a contract with you or a third party.
Additionally, if you input your personal information into our website chatbot, Finnbot, your personal information may be disclosed to our information technology service providers, such as OpenAI.
We may, from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Like most businesses, marketing is important for our continued success. We may use personal information such as your name and email address for direct marketing, including tailored advertising on platforms like Google Ads and to provide you with occasional newsletters, until such time as you inform us that you want to unsubscribe using the unsubscribe link at the end of every newsletter email. Please note, however, that you may be unable to opt out of some administrative communications that are reasonably necessary for the services, such as confirmations or service notifications.
In certain circumstances, we may aggregate the personal information that we store for the purposes of analysis, but, if we do, we will ensure that the information is made anonymous first.
We may also share information with our parent company, Origin Energy, for:
- marketing purposes where we have your consent;
- administrative, planning, product or service development, quality control and research purposes.
If you do not wish to receive Origin Energy product and service offers, you can manage your communication preferences at www.originenergy.com.au/yourchoice.
Our website
When you visit our website, we may collect certain information for analysis purposes, including:
- how many times you visit our website, what pages you view, and how long you stay on our website;
- details about what kind of browser and other software you are using to visit our website; and
- your IP address.
We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. Such information is not usually considered personal information for the purposes of the Privacy Act, unless your identity is reasonably identifiable, in which case we will treat that information in accordance with this Policy.
The technologies we use may include cookies or browser cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept necessary cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser settings so that it will refuse cookies, our service may use cookies.
Requests to access or correct your personal information
You are entitled to have access to any of the personal information that you have previously supplied to us that is in our control or possession, and you are entitled to update or correct such information.
We will take reasonable steps to ensure the personal information we collect, hold and disclose about you is correct and complete. If you believe that personal information we hold about you is inaccurate, outdated or incomplete, please contact us at the contact details listed below so we can update our records. We will not charge a fee for request to access or correct your personal information.
We will de-identify or destroy personal information that is no longer needed for any purpose for which it may be used or disclosed, unless where we are required by law to retain it.
Contacting us about privacy
Please refer your privacy queries, requests or complaints to us at www.solarquotes.com.au/contact/ or via email: [email protected] or by phone 08 7200 0177 or at our address: 3/39 Grenfell St, Adelaide, SA 5000.
We will consider your question or complaint and respond to you in a reasonable timeframe.
If you are not satisfied with the outcome, or if you would like to complain about how we handle your personal information, then you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Note: SolarQuotes offers services to match Australian-based providers with customers in Australia. Our site is not directed to persons in the European Union (EU) and we do not provide services to persons within the EU.
Changes to this policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.
Last updated: 30 April 2025
SolarQuotes Home Electrification Pty Ltd (ABN: 12 168 565 339).