This may come as a shock to some people, but you shouldn’t believe everything a salesperson says!
Almost every week someone will tell me that they’ve had a solar installer tell them that they need to have their systems serviced once every two years (or more) in order for the system to stay in warranty.
This is bollocks. Speaking as a chartered electrical engineer, good-quality solar systems will only need to be serviced once every 5 years, and cleaned once per year.
If you have a slimy salesman telling you that you’ll need to pay some kind of ‘maintenance fee’ to keep your panels in warranty, show them the door.
Another tactic that dishonest salesmen use is to assure you that your solar systems will have a 25 year ‘performance warranty’, to make it seem like any problems that befall your system will be covered under this apparent 25-year warranty.
Unfortunately, this isn’t the case. It’s very easy for solar manufacturers to wriggle out of this ‘performance warranty’, by claiming that any defects in the panels fall under the ‘panel warranty’, which can only be 5 years in some cases.
In reality, there are actually four separate warranties that you get with your solar system – the ‘performance warranty’ being one of them. The other three are for your inverter, the panels themselves, and the workmanship. In terms of warranty, what you really want to look for is:
-
for your inverter
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for your solar
panels
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for the
workmanship
Check that the warranty is backed by an Australian Entity. I’ve seen cheapo deals where the Chinese manufacturer’s warranty states that the owner has to post the panels back to China at the customer’s cost to get them tested!